Our Promise to You

We are in this together. You have been loyal to us, and we want to demonstrate our loyalty to you. When you purchase a ticket to a Philadelphia Orchestra event, especially during this extraordinary time, we promise to prioritize your well-being, communicate authentically, act with empathy, and keep music alive in Philadelphia.

We will prioritize your well-being.

Nothing is more important than the safety of our patrons, musicians, and staff. We will meet and exceed the health guidelines put forth by the CDC and the City of Philadelphia. We know that means there may be unexpected changes to the concert experience and schedule, and we thank you in advance for your patience and trust.

We will communicate authentically.

There are many unknowns right now, and the situation evolves daily. We will be transparent in our communications with you and share information as soon as possible. Together, we will navigate the future with honesty and integrity.

We will act with empathy.

If future postponements or cancellations become necessary, we will provide you with the option of a fee-free exchange, credit, refund, or donation. We understand that you may experience changes in your life, too, and we pledge to be flexible and accommodating to all concertgoers.

We will keep music alive in Philadelphia.

Music brings joy to our lives. We will continue to offer musical refuge and community to our fans all over the world via the Digital Stage and Our City, Your Orchestra.

We’re here for you. Contact us.