Customer Service

Hi, welcome to The Philadelphia Orchestra. What can we do for you?

We want you to enjoy each and every concert experience you share with us. Of course, that hospitality extends to our website too. We would love to hear about your experience at the Orchestra and are happy to answer any questions you may have.

Please reach out to us by phone using the information below, or send us an email.

Contact us

We thank you for your feedback and look forward to hearing from you.

Patron Services and Ticket Sales:
Monday 10 AM–6 PM
Tuesday–Friday 10 AM–8 PM
Saturday, Sunday 11 AM–8 PM

Subscriber Services:
Monday–Friday 10 AM–5 PM

Kimmel Center Box Office:
15th & Spruce Streets
Monday–Sunday 10 AM–6 PM

Group Sales:
Monday–Friday 9 AM–5 PM

Ticket Exchanges

The Philadelphia Orchestra has a flexible 24-hour notice ticket exchange policy. If you are not able to attend your concert you may exchange your tickets for another performance in the same season. A $10.00 per-ticket fee will be applied for Single Ticket purchases, Subscribers can exchange fee-free.

If you are exchanging a lower priced ticket for a more expensive ticket you will be charged the difference in price. If you downgrade your ticket to a lower price seat the difference in price will be kept by The Philadelphia Orchestra.

Tickets can be exchanged at the Kimmel Center Box office Monday–Friday 10AM–6PM, by phone at 215.893.1999 Monday–Friday 10AM–6PM, or under My Account.

Special Events and Sound All Around performances are not eligible for exchanges.

All exchanged tickets are subject to availability. Tickets may not be exchanged once a concert has passed. Please destroy outdated tickets.

Donate Tickets

Anyone who cannot use their tickets is invited to donate their tickets and receive a tax-deductible credit by calling 215.893.1999. 24-hour notice is appreciated.

Due to rapidly evolving developments, and in accordance with the City of Philadelphia’s recommendation that all large gatherings be suspended to limit community transmission of COVID-19, all scheduled Philadelphia Orchestra rehearsals, performances, and events through May 10, 2020, are cancelled. Learn more