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Open Administrative Positions

How to Apply to The Philadelphia Orchestra Association 

The Philadelphia Orchestra accepts resumes via e-mail, U.S. mail, and fax and keeps them on file for up to one year. If your application meets the qualifications for a position, the Orchestra's Human Resources Office will forward your resume to the hiring manager. In addition, you may be considered for any position for which you are qualified.

Due to the significant volume of resumes received, we regret that we cannot update you about the status of your employment application. A Human Resources representative will contact qualified candidates for an interview.

At the time of the interview, you will be asked to complete an employment application.

Three ways to apply: 

If you would like to be considered for a position please send a cover letter and resume to:

  1. humanresources@philorch.org
  2. Mail to: The Philadelphia Orchestra Association Attn: Human Resources  One South Broad Street | 14th Floor Philadelphia, PA | 19107
  3. Or fax to 215.875.7678

Indicate the position(s) desired in the subject heading of your e-mail and attach a cover letter and resume. Remember to include your name, address and telephone number on the front page of your resume. We also ask that you please mention how you were referred to us (website, newspaper ad, Orchestra employee). Please send only one copy of your cover letter and resume.

Resume Tips: 

The preferred method of application is via e-mail using a Microsoft Word format. The Philadelphia Orchestra is an Equal Opportunity Employer committed to diversity in the workplace.  The following administrative positions are open:

 

Director of Individual Giving

Department: Development

Summary:

The Director of Individual Giving is a frontline gift officer in the Orchestra’s Development Department and reports to the Assistant Vice President of Development. S/he has no supervisory responsibilities and will function mainly as a gift officer, working to secure gifts primarily, but not exclusively, in the range of $2,500--$25,000.

The primary responsibility of this position will be the identification, cultivation, solicitation and stewardship of current and prospective donors to the Orchestra. While much of this fundraising work will be managed independently, important to his/her success will be a desire and willingness to collaborate within the Development Department and across other departments within the Orchestra.

Also important to his/her success is a desire to take on additional administrative responsibilities as determined by departmental and institutional management. These responsibilities could include managing existing or new fundraising programs and initiatives.

Essential Functions:

  • Identify, cultivate and solicit new donors to the Orchestra’s annual fund, to restricted projects, and to endowment.
  • Manage and maintain a portfolio of 150 individual gift prospects, with at least 100 personal donor interactions/visits to these prospects per year.
  • Actively track moves and interactions with prospects in Tessitura database leading towards solicitation.
  • Manage execution of next actions for the cultivation and solicitation, recognition and messaging for individual principal prospects and donors. Facilitate and coordinate communication with these prospects, and build engagement opportunities for these individuals through vehicles such as the Artistic, Collaborative Learning, and International Leadership Councils, Board committees, and events.
  • When appropriate, provide support and guidance to the President and CEO, Board members, or senior staff on cultivation, stewardship and solicitation calls.
  • Regularly attend concerts at the Kimmel Center and other Orchestra events, using these concerts and events to welcome donors and to advance donor relationships.
  • Create new strategies to use concerts, events, community programs, and donor benefits to encourage greater frequency of participation and new, increased and additional support.
  • Represent the Orchestra at important external fundraising and community events, interacting with shared donors who participate in them.

Education/Experience:

  • Bachelor’s degree required.
  • A minimum of 4 years of frontline fundraising expertise, preferably with comparably-sized organization ($20 million or more annual fundraising goal).
  • Demonstrated accomplishments in managing donor portfolios, making personal solicitations, and achieving or exceeding personal and departmental fundraising goals.
  • Prior experience with other areas of fundraising (planned giving, annual fund, foundation relations, etc.) is a plus.
  • Knowledge of and experience with the Philadelphia-area philanthropic community and its leadership would be helpful, though not required.
  • Knowledge of or strong interest in orchestral music and the performing arts is a plus.

Knowledge/Skills/Abilities:

  • Superior written and oral communication, negotiating, organizational, analytical and fundraising skills, including the ability to interpret financial information and manage data.
  • High level of personal and professional integrity in dealing with colleagues and donors.
  • Excellent interpersonal skills, demonstrated in relating to Board, major donors, volunteers, senior administrators and colleagues.
  • Ability to work collaboratively across Development Department and the entire Philadelphia Orchestra.
  • High degree of organization and attention to detail.
  • Ability to work independently and take initiative on designing and implementing new projects.
  • Ability to manage and prioritize a multitude of tasks.
  • Ability to work with confidential information.
  • Proficiency in spreadsheet, word processing, and development database software.
  • Able to participate in evening and weekend activities designed to support The Philadelphia Orchestra, as well as being an active participant in the life of the Philadelphia community.

Manager of Institutional Development

Department: Development
Reports to: Senior Managing Director of Institutional Development

Summary:

The Manager of Institutional Development is responsible for the administrative and logistical support of the Institutional unit. As part of the Institutional team the Manager will assist in the generation of more than $5M in annual revenue. The Manager will work with the Senior Managing Director, Institutional Development (SMD) to develop and implement key fundraising strategies and assist in translating institutional priorities into fundraising opportunities. In coordination with the SMD, emphasis is placed on activities which will retain donors, raise average giving level of donors and build a new base of donors.

The Manager of Institutional Development (Manager) is responsible for the identification, cultivation, solicitation and stewardship of corporate, foundation, and agencies prospects. The Manager will develop the potential of the Institutional team’s pipeline into realized gifts by securing gifts of $25,000 and below. The Manager is accountable for developing strategies to cultivate, solicit and stewardship of annual institutional donors such as corporate and foundation donors. Cultivation strategies include, but not limited to, face-to-face visits as well as proposal development.

  1. Provide administrative support- including tracking of revenue and expenses, scheduling meetings, coordinating calendars, drafting letters, organizing spreadsheets, and internally coordinated mailings.
  2. Assist in monitoring the CFR budget, the monthly reconciliation of budget transactions and any year-end closing documentation.
  3. Manage the disbursements, tracking and invoicing needs for the CFR unit.
  4. Assist and manage with preparing proposals, reports, cover letters, budgets, and letter of inquiry for current and prospective foundations, corporations, institutions, and government funders, tracking revisions and creating final packages for timely delivery.
  5. Compose letters, documents, and proof and edit CFR written communication materials.
  6. Prepare correspondence and complete relevant paperwork for the acknowledgment process.
  7. Maintain an administrative filing system, both hard copy and electronic mediums for all correspondence flowing from the CFR unit.
  8. Assist in managing the VIP boxes for CFR including tracking all tickets throughout the season and ensure tickets are disbursed in a timely fashion.
  9. Plan, organize, and implement CFR special events/meetings/receptions including the creation of event timelines, task lists, maintaining the invitation lists, and managing RSVPs.
  10. Maintain a limited portfolio of corporate and foundation donors of $25,000 and below to assist in contributing to the contributed revenue goals for institutional giving.
  11. Working closely with the Prospect and Research Manager to identify and research new potential donors to raise philanthropic support for HEAR initiatives; Collaborative Learning Councils and other POA initiatives.
  12. Assist SMD in servicing and stewarding the Collaborative Learning Council such as staffing meetings and other development-related activities.
  13. Assist Senior Managing Director with Global Initiatives sponsorship fulfillment as needed.
  14. Coordinate and manage the delivery of all benefits promised to sponsors, including interim and final reports, liaising as appropriate with program staff on status updates and progress toward stated goals.
  15. Working across all departments especially Marketing to ensure appropriate sponsorship recognition provided across all collateral pieces such as social media content, print materials as well as updating the Institutional webpages as needed.
  16. Working closely with the Collaborative Learning Department, responsible for assembling data and pertinent information for proposals and reports to funders.
  17. Working closely with the Development Services Department, responsible for maintaining the CFR donor records, assure that all updates concerning foundation, corporate, institutional donors are recorded in database; record relationships and connections.
  18. Serve as a representative on relevant Interdepartmental Committees to provide departmental input where needed.

Education/Experience:

College degree required with a minimum of two years senior level administrative experience. Minimum of three to five years of experience writing proposals and reports. Knowledge of fundraising and fundraising software and orchestral music a plus.

Knowledge/Skills/Abilities:

  1. Excellent writing, editorial, and verbal communication skills required.
  2. Must possess poise and strong interpersonal skills and the ability to work collaboratively across the Development department and the entire organization.
  3. Must possess strong organizational skills and the ability to manage more than one project simultaneously.
  4. Ability to work independently, exercise good judgement, be detailed oriented and maintain a degree of professionalism and confidentiality.
  5. Must manage high expectations, multiple demands, numerous sources of feedback and respond quickly to changing details.
  6. Strong computer literacy skills required including database management and the ability to learn new software. Knowledge of computer networks, Word, Excel, Access, PowerPoint and the Internet to manage an efficient office operation.
  7. Experience with meeting/event planning.
  8. Ability to work in a dynamic, fast-paced environment.

Working Conditions/Physical Demands:

Routine for office environment. The employee will be required to have a flexible schedule to accommodate and staff events. This position will require early mornings, late evenings, and weekends.

Patron Relationship Manager

Department: Marketing
Reports to: Associate Director of Marketing
Supervisor to: Marketing and Graphics Coordinator

Summary:

The Patron Relationship Manager oversees several critical elements of marketing and sales at The Philadelphia Orchestra. This position will execute tactics to generate high levels of audience satisfaction, expand audience engagement and enrichment activities, and grow revenue in key areas. Through the lens of overall lifetime value of the patron, this position will define and implement patron programs to maximize engagement, participation and retention.

The Patron Relationship Manager is accountable for successful execution of marketing tactics, budget management, reporting and administrative duties. This includes meeting deadlines as outlined in marketing plans, efficient management of budget and resources for completion of duties, and positive working relations with colleagues. This position will be measured with the timely execution and campaign results that successfully grow patron engagement and retention along with ticket revenues.

Essential Functions:

  1. Works with the Associate Director of Marketing to set annual patron retention and engagement goals for the institution, contributing actively to this budgeting process and cycle, particularly in the areas of patron loyalty and retention programs in collaboration with overall marketing & development department budget.
  2. Track metrics and evaluate patron retention efforts against key performance indicators and report analytics in this area both internally and externally with oversight from Associate Director of Marketing.
  3. Work with the Associate Director of Marketing on the execution of all tactics for subscription and single ticket sales across all sales channels and advertising mediums.
  4. Manage special promotional activities and programs that drive towards patron retention goals in collaboration with IT, Development, Ticket Philadelphia, Kimmel Center Box Office and Front of House staffs.
  5. Execute activities to further the “off-stage” presence of the Orchestra through non-earned revenue generating community performance opportunities and track this audience segment participation through all concert product offerings.
  6. Attend concerts; represent the Marketing Department at concerts and events with an eye to increased patron retention activity.

Education/Experience:

Bachelor’s degree required, with a minimum of 3-5 years of arts marketing and advertising experience. Direct experience with a symphony orchestra and/or performing arts presenter preferred. Experience in managing customer loyalty programs. Proven track record of success in building programs and increasing overall customer satisfaction. Working knowledge of classical music important.

Knowledge/Skills/Abilities:

  1. Ability to communicate effectively, not only with entire marketing staff, but also on matters such as logistics with members of IT, development and Ticket Philadelphia staffs.
  2. Excellent verbal and written communication skills with the ability to present effectively internally and externally.
  3. Ability to track and monitor marketing budgets.
  4. Thorough knowledge and understanding of advertising and marketing disciplines.
  5. Knowledge of and experience in orchestra industry and performing arts field.
  6. Success in creating and implementing customer loyalty programs.
  7. Knowledge of marketing systems and ticketing and subscription based sales.
  8. Excellent organizational skills and efficient time management.

Working Conditions/Physical Demands:

Routine for office environment. The employee will be required to perform the essential functions of the job during evening or weekend hours.

Business Intelligence Audience Analyst

Department: Marketing
Reports to: Associate Director of Marketing and Business Intelligence Manager

Summary:

The Business Intelligence Audience Analyst will provide support to The Philadelphia Orchestra Association by designing and developing solutions within the organization’s main CRM and current business intelligence tools that provide patron data in a fast-paced environment across earned and contributed revenue to inform the design of more effective audience development, patron loyalty and engagement campaigns.

The main focus of this position will be on elevating reporting and tracking mechanisms for data analysis within a variety of audience segments with the goal of supporting growing revenue and audience engagement across identified patron segments. This position will serve as an analyst across the marketing and development departments and will need to effectively communicate with technical and non-technical stakeholders, solicit requirements and transform those requirements into actionable business intelligence solutions with the goal of enhancing revenue generation and expanding audience participation efforts.

The BI Audience Analyst will be required to program efficiently in T-SQL, develop SQL Server Integration Services (SSIS) packages and SQL Server Reporting Services (SSRS) reports and must also be able to learn and adapt to new business intelligence technologies.

Responsibilities:

  1. With the Associate Director of Marketing, manage data capture, tracking, reporting and analysis for overall patron behavior and engagement across all product lines and audience segments.
  2. In coordination with the Associate Director of Marketing and Senior Director of Development Services, set best practices, create and execute analysis across targeted patron segments to combine both earned and contributed revenue transactions to inform overall patron behaviors and lifetime engagement.
  3. Lead effort to provide cross-departmental data analysis that captures trends that inform patron engagement strategies, working within CRM system and Business Intelligence tools.
  4. Accountable for accuracy of data capture in analysis and reporting along with successful execution of timely analysis of patron segments based on organizational goals and revenue growth demands.
  5. Develop strategies for managing data models and cubes to deliver specific data for user requests.
  6. Design, create and/or modify customized reports and analyses of patron trends.
  7. Integration and development of new Business Intelligence tools that will enhance and improve overall reporting techniques and delivery.
  8. Creating and modifying reports that adhere to established guidelines.
  9. Designing, creating, and modifying dashboards in the Business Intelligence tools.
  10. Monitoring the integrity of the data in database and web applications.
  11. Provide technical assistance to the Marketing Department in using Business Intelligence tools.
  12. Responsible for meeting deadlines outlined in campaign plans, efficient management of budget and resources for completion of duties, and maintaining positive working relations with colleagues.

Education/Experience:

Bachelor’s degree in a related field required, in addition to a minimum of three years experience in Information Technology. Work experience with CRM applications and / or ticketing/donor database reporting systems and proficiency with Tessitura strongly preferred.

Knowledge/Skills/Abilities:

  1. Proven project management experience with superior skills and ability to navigate a complex environment, with multiple projects and competing deadlines.
  2. Excellent communication skills (verbal and written), including the ability to explain technical details and processes in non-technical terms.
  3. Ability to synthesize information quickly, make appropriate decisions and offer solutions.
  4. Strong analytical skills and exceptional organizational and time management skills.
  5. Strong problem-solving skills combined with a collaborative approach.
  6. Must be self-motivated and work well in a team environment.
  7. Proficiency in T-SQL.
  8. Experience designing and deploying objects in the MS BI suite (SSIS/SSAS/SSRS).
  9. Experience designing and writing enterprise level ETL processes, reports and dashboards.
  10. Willingness and drive to learn new technologies and contribute meaningful solutions to the business intelligence team.
  11. Experience with C#, .NET framework is desirable.
  12. Experience with data warehouse systems using both relational and dimensional schemas desirable.
  13. Experience with Team Foundation Server or other source control systems is desirable.

Working Conditions/Physical Demands:

Routine for office environment.

Web Manager - Marketing

Department: Marketing
Reports to: Vice President, Marketing
Supervisor to: Web Coordinator

Summary:

The Web Manager is the primary content manager for The Philadelphia Orchestra's website and email program. This position is accountable for ensuring a coherent presence across all interactive media channels and for supporting significant and growing revenue across these channels The Web Manager interfaces with staff in the following departments: Marketing and PR, Development Collaborative Learning, Digital Media, IT Services, and counterparts at the Kimmel Center and Ticket Philadelphia. This position serves as an expert inpatron facingtechnology, advocates for decisions that support an exceptional and consistent user experience and is critical to the success of The Philadelphia Orchestra's use of digital technology and platforms that expand the quality, engagement and sophistication of its online presence.

Essential Functions:

  1. Create, post and maintain web pages for www.philorch.org
  2. Creates, manage and executes outbound e-mail communications for the organization.
  3. Ensure that the Orchestra web pages are consistent in tone and language and reflect the overall strategy and brand of the institution.
  4. Develop and maintain a consistent web style guide across the organization and its various channels and departments.
  5. Set analytics benchmarks and goals; compile and distribute reports on web and email analytics and social media participation; make recommendations based on thorough evaluation of analytics.
  6. Further organizational efforts in online ticketing and fundraising initiatives.
  7. Collaborate closely with IT Services department and external vendors on website maintenance, updates, SEO, planning and aligning marketing strategies with technology strategies.
  8. Work with marketing department to strategize online advertising and advise on emergent interactive advertising opportunities and analytics to further revenue goals.
  9. Directly supervise the Web Coordinator on all aspects of daily operations, including the website, email marketing, job tracking and production schedules and related online activities
  10. Keep aheadofwebandsocial media trends,innovationsand emergent interactive technologies; make recommendations on new features and applications to keep The Philadelphia Orchestra's position as an innovator in the field
  11. Other duties as assigned.

Education/Experience:

Bachelor's degree required, with five or more years in marketing and web technologies. Must possess a strong understanding of web marketing technology and know how to use electronic media to enhance The Philadelphia Orchestra's objectives, with a particular focus on revenue generation and engagement.

Knowledge/Skills/Abilities:

  1. Strong knowledge of HTML and CSS
  2. 2 or more years of experience using Drupal CMS version 7
  3. Expert knowledge of Adobe Creative Cloud Suite
  4. Experience with GitHub or similar code deployment tool a plus
  5. Experience with AngularJS and Amazon Web Services a plus
  6. Knowledge of search engine optimization and Google Grant management
  7. Stellar verbal and written communication skills
  8. Experience providing statistical tracking and report information.
  9. Experiencemanagingmultilayeredprojects
  10. Detail oriented and ability to work in a fast-paced, deadline driving environment
  11. A collaborative spirit and ability to engage colleagues and leadership
  12. An appreciation of classical music preferred.

Working Conditions/Physical Demands:

Routine for office environment. The employee will be required to perform the essential functions of the job during evening or weekend hours.

To Apply: Send cover letter and resume to humanresources@philorch.org

Mail to: The Philadelphia Orchestra Association Attn:  Human Resources One South Broad Street, 14th Floor Philadelphia, PA  19107

Part-time Administrative Assistant, Information Technology

Department: Information Technology
Reports to: Director of IT
Status: Part-time, Non-Exempt

Summary:

The Part-time Administrative Assistant provides billing, time tracking, expense reimbursement and other administrative duties to the IT Shared Services department. This is a part-time, hourly position, providing an expected 20 hours per week of administrative work.

Essential Functions:

  1. Complete accounts payable submissions with proper G/L coding to Finance on behalf of the IT Department on a weekly basis.
  2. Submit IT department’s Amex bill to Finance with proper G/L coding on a monthly basis.
  3. Help with Procurement process of IT equipment by getting routine quotes from vendor websites.
  4. Prepare Office documents on an ad-hoc basis for all members of the IT department.
  5. Handle paid time off requests from IT team members and submit to Finance.
  6. Help facilitate time tracking of IT team members by running simple reports from helpdesk system.
  7. Provide phone coverage for general calls that are routed to members of the IT team.
  8. Assist in registering IT staff for training and business travel plans.
  9. Organize staff lunches and setup meetings for Managing Director.
  10. Other duties as assigned.

Education/Experience:

A minimum of two to three years of office support experience, general accounting and administrative skills required.

Knowledge/Skills/Abilities:

  1. Excellent communication skills, highly organized, detail-focused, and customer service oriented.
  2. Proficiency in MS Office.
  3. Ability to work with confidential information.

Working Conditions / Physical Demands

Routine for office environment.

Artistic and Collaborative Learning Coordinator

Department: Artistic/CL

Summary:

The Artistic and Collaborative Learning Coordinator provides administrative support to the Artistic and Collaborative Learning department staff to ensure smooth execution of programs and concerts managed by the departments on behalf of The Philadelphia Orchestra.
This position will also work closely with the Production/Operations department to ensure clear communication, organization of projects, and management of department needs. The Coordinator will be responsible for direct interaction with Finance department staff, as well, to maintain proper accounting of invoices and timely reporting.

Essential Functions:

  1. Provide administrative support to the department including data entry, filing, department calendar maintenance, and maintain and update the departmental contacts in Microsoft Outlook.
  2. Provide administrative and backstage support for Artistic and Collaborative Learning, as needed and assigned.
  3. Process disbursement forms, track invoices and expenses, and update the budget actuals.
  4. Manage artist contract administration, including issuing, tracking and filing contracts.
  5. Maintain department schedules including after-hours concert and program duties.
  6. Communicate with internal and external partners, assist with customer service issues, and respond to public inquiries.
  7. Organize large mailings of educational materials to schools and/or external partners and manage the incoming applications for master classes and the Greenfield Competition.
  8. Coordinate CL departmental volunteer needs.
  9. Assist with the maintenance of the CL department website.
  10. When necessary, serve as CL department representative at concerts and other public departmental events.
  11. Provide administrative support for Vice President of Artistic Planning, including correspondences, calendar management and travel arrangements.
  12. Perform additional duties as assigned.

Education/Experience:
Bachelor’s degree required, with at least 2 years of administrative support experience. Knowledge of classical music is a plus.

Knowledge/Skills/Abilities

  1. Excellent writing and verbal communications skills.
  2. Excellent proofreading skills.
  3. Strong attention to detail and ability to work on multiple projects simultaneously in a fast-paced work environment.
  4. Ability to track financial expenditures.
  5. Strong project management skills.
  6. Strong familiarity with Microsoft Office Suite, interest/ knowledge of basic website management a plus.
  7. Strong interpersonal skills required.

Working Conditions/Physical Demands:
Routine for office environment. The employee will be required to perform the essential functions of the job during evening or weekend hours.

Public Relations Coordinator

Department: Public Relations

Reports to: Public Relations Manager

Summary:

Reporting directly to the Public Relations Manager, and working closely with a team that includes the Director of Publications & Content Development and Vice President of Communications, the Public Relations Coordinator supports all public relations and publications activities of The Philadelphia Orchestra (POA) to strategically advance the Orchestra’s public image and its organizational revenue goals. This position is responsible for helping to execute a comprehensive media relations strategy, supporting social media efforts, and assisting with day-to-day activities of the department.

Essential Functions:

  1. Publicize concerts and events by creating and repurposing content through a variety of institutional channels.
  2. Support budgeted revenue goals for ticket sales and fundraising by disseminating organizational messaging.
  3. Write press releases, media advisories, social media content, blog posts, e-newsletter content, and other institutional materials to represent the strategic messages of The Philadelphia Orchestra.
  4. Plan, pitch, and place stories in local media outlets.
  5. Assist with interview coordination for media partners, including WRTI and SiriusXM.
  6. Serve as liaison to artists, managers, and publicists; maintain artist publicity materials.
  7. Coordinate interviews with artists and Orchestra musicians for multiple purposes (media requests, promotional videos, institutional materials such as Playbill and the Orchestra blog).
  8. Coordinate social media efforts, including content calendar, and stay apprised of trends.
  9. Maintain and regularly update the department’s media database.
  10. Distribute daily clips, track press coverage, and compile clip reports for departmental and institutional use.
  11. Assist the Director of Publications & Content Development with production of all Orchestra program books.
  12. Assist in the coordination of institutional photography, organize and keep current stock photographs, maintain photo archive, work with outside photographers, and communicate with Orchestra musicians about scheduled photography.
  13. Assist Director of Digital Media & Video Production with conceptualization, production, and editing of video materials.
  14. Coordinate distribution of electronic newsletters and other department emails to institutional database of over 100,000 households.
  15. Serve as PR department representative at meetings to gather and coordinate content for publicity efforts.
  16. Participate in PR concert duty rotation, including managing photographers and greeting media.
  17. Process invoices and other administrative tasks.
  18. Other duties as assigned.

Education/Experience:
Bachelor’s degree in public relations, communications, or related field required. Knowledge of, and interest in, classical music preferred. A minimum of one year of experience in public relations. Equivalent combination of education/training and experience may be considered.

Knowledge/Skills/Abilities

  1. Public relations or similar experience with proven background working with the media, placing stories, and managing social media.
  2. Outstanding interpersonal skills with the ability to articulate messages to a variety of audiences.
  3. Strong writing and proofreading skills.
  4. Knowledge of classical music.
  5. Excellent organizational and time management skills.
  6. Ability to work in a fast-paced, high energy environment and manage multiple projects simultaneously.
  7. Ability to work as part of a team.
  8. Sense of humor.
  9. Strong computer skills including MS Office, PhotoShop, Final Cut Pro. Must be familiar with, and experienced in, a variety of social media platforms including but not limited to Facebook, Instagram, Twitter, YouTube, and Snapchat.

Working Conditions/Physical Demands:
Routine for office environment. The employee will be required to perform the essential functions of the job during evening and weekend concerts and other media events.