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Open Administrative Positions

How to Apply to The Philadelphia Orchestra Association 

The Philadelphia Orchestra accepts resumes via e-mail, U.S. mail, and fax and keeps them on file for up to one year. If your application meets the qualifications for a position, the Orchestra's Human Resources Office will forward your resume to the hiring manager. In addition, you may be considered for any position for which you are qualified.

Due to the significant volume of resumes received, we regret that we cannot update you about the status of your employment application. A Human Resources representative will contact qualified candidates for an interview.

At the time of the interview, you will be asked to complete an employment application.

Three ways to apply: 

If you would like to be considered for a position please send a cover letter and resume to:

  1. humanresources@philorch.org
  2. Mail to: The Philadelphia Orchestra Association Attn: Human Resources  One South Broad Street | 14th Floor Philadelphia, PA | 19107
  3. Or fax to 215.875.7678

Indicate the position(s) desired in the subject heading of your e-mail and attach a cover letter and resume. Remember to include your name, address and telephone number on the front page of your resume. We also ask that you please mention how you were referred to us (website, newspaper ad, Orchestra employee). Please send only one copy of your cover letter and resume.

Resume Tips: 

The preferred method of application is via e-mail using a Microsoft Word format. The Philadelphia Orchestra is an Equal Opportunity Employer committed to diversity in the workplace.  The following administrative positions are open:


Director of Individual Giving

Department: Development


The Director of Individual Giving is a frontline gift officer in the Orchestra’s Development Department and reports to the Assistant Vice President of Development. S/he has no supervisory responsibilities and will function mainly as a gift officer, working to secure gifts primarily, but not exclusively, in the range of $2,500--$25,000.

The primary responsibility of this position will be the identification, cultivation, solicitation and stewardship of current and prospective donors to the Orchestra. While much of this fundraising work will be managed independently, important to his/her success will be a desire and willingness to collaborate within the Development Department and across other departments within the Orchestra.

Also important to his/her success is a desire to take on additional administrative responsibilities as determined by departmental and institutional management. These responsibilities could include managing existing or new fundraising programs and initiatives.

Essential Functions:

  • Identify, cultivate and solicit new donors to the Orchestra’s annual fund, to restricted projects, and to endowment.
  • Manage and maintain a portfolio of 150 individual gift prospects, with at least 100 personal donor interactions/visits to these prospects per year.
  • Actively track moves and interactions with prospects in Tessitura database leading towards solicitation.
  • Manage execution of next actions for the cultivation and solicitation, recognition and messaging for individual principal prospects and donors. Facilitate and coordinate communication with these prospects, and build engagement opportunities for these individuals through vehicles such as the Artistic, Collaborative Learning, and International Leadership Councils, Board committees, and events.
  • When appropriate, provide support and guidance to the President and CEO, Board members, or senior staff on cultivation, stewardship and solicitation calls.
  • Regularly attend concerts at the Kimmel Center and other Orchestra events, using these concerts and events to welcome donors and to advance donor relationships.
  • Create new strategies to use concerts, events, community programs, and donor benefits to encourage greater frequency of participation and new, increased and additional support.
  • Represent the Orchestra at important external fundraising and community events, interacting with shared donors who participate in them.


  • Bachelor’s degree required.
  • A minimum of 4 years of frontline fundraising expertise, preferably with comparably-sized organization ($20 million or more annual fundraising goal).
  • Demonstrated accomplishments in managing donor portfolios, making personal solicitations, and achieving or exceeding personal and departmental fundraising goals.
  • Prior experience with other areas of fundraising (planned giving, annual fund, foundation relations, etc.) is a plus.
  • Knowledge of and experience with the Philadelphia-area philanthropic community and its leadership would be helpful, though not required.
  • Knowledge of or strong interest in orchestral music and the performing arts is a plus.


  • Superior written and oral communication, negotiating, organizational, analytical and fundraising skills, including the ability to interpret financial information and manage data.
  • High level of personal and professional integrity in dealing with colleagues and donors.
  • Excellent interpersonal skills, demonstrated in relating to Board, major donors, volunteers, senior administrators and colleagues.
  • Ability to work collaboratively across Development Department and the entire Philadelphia Orchestra.
  • High degree of organization and attention to detail.
  • Ability to work independently and take initiative on designing and implementing new projects.
  • Ability to manage and prioritize a multitude of tasks.
  • Ability to work with confidential information.
  • Proficiency in spreadsheet, word processing, and development database software.
  • Able to participate in evening and weekend activities designed to support The Philadelphia Orchestra, as well as being an active participant in the life of the Philadelphia community.

Manager of Institutional Development

Department: Development
Reports to: Senior Managing Director of Institutional Development


The Manager of Institutional Development is responsible for the administrative and logistical support of the Institutional unit. As part of the Institutional team the Manager will assist in the generation of more than $5M in annual revenue. The Manager will work with the Senior Managing Director, Institutional Development (SMD) to develop and implement key fundraising strategies and assist in translating institutional priorities into fundraising opportunities. In coordination with the SMD, emphasis is placed on activities which will retain donors, raise average giving level of donors and build a new base of donors.

The Manager of Institutional Development (Manager) is responsible for the identification, cultivation, solicitation and stewardship of corporate, foundation, and agencies prospects. The Manager will develop the potential of the Institutional team’s pipeline into realized gifts by securing gifts of $25,000 and below. The Manager is accountable for developing strategies to cultivate, solicit and stewardship of annual institutional donors such as corporate and foundation donors. Cultivation strategies include, but not limited to, face-to-face visits as well as proposal development.

  1. Provide administrative support- including tracking of revenue and expenses, scheduling meetings, coordinating calendars, drafting letters, organizing spreadsheets, and internally coordinated mailings.
  2. Assist in monitoring the CFR budget, the monthly reconciliation of budget transactions and any year-end closing documentation.
  3. Manage the disbursements, tracking and invoicing needs for the CFR unit.
  4. Assist and manage with preparing proposals, reports, cover letters, budgets, and letter of inquiry for current and prospective foundations, corporations, institutions, and government funders, tracking revisions and creating final packages for timely delivery.
  5. Compose letters, documents, and proof and edit CFR written communication materials.
  6. Prepare correspondence and complete relevant paperwork for the acknowledgment process.
  7. Maintain an administrative filing system, both hard copy and electronic mediums for all correspondence flowing from the CFR unit.
  8. Assist in managing the VIP boxes for CFR including tracking all tickets throughout the season and ensure tickets are disbursed in a timely fashion.
  9. Plan, organize, and implement CFR special events/meetings/receptions including the creation of event timelines, task lists, maintaining the invitation lists, and managing RSVPs.
  10. Maintain a limited portfolio of corporate and foundation donors of $25,000 and below to assist in contributing to the contributed revenue goals for institutional giving.
  11. Working closely with the Prospect and Research Manager to identify and research new potential donors to raise philanthropic support for HEAR initiatives; Collaborative Learning Councils and other POA initiatives.
  12. Assist SMD in servicing and stewarding the Collaborative Learning Council such as staffing meetings and other development-related activities.
  13. Assist Senior Managing Director with Global Initiatives sponsorship fulfillment as needed.
  14. Coordinate and manage the delivery of all benefits promised to sponsors, including interim and final reports, liaising as appropriate with program staff on status updates and progress toward stated goals.
  15. Working across all departments especially Marketing to ensure appropriate sponsorship recognition provided across all collateral pieces such as social media content, print materials as well as updating the Institutional webpages as needed.
  16. Working closely with the Collaborative Learning Department, responsible for assembling data and pertinent information for proposals and reports to funders.
  17. Working closely with the Development Services Department, responsible for maintaining the CFR donor records, assure that all updates concerning foundation, corporate, institutional donors are recorded in database; record relationships and connections.
  18. Serve as a representative on relevant Interdepartmental Committees to provide departmental input where needed.


College degree required with a minimum of two years senior level administrative experience. Minimum of three to five years of experience writing proposals and reports. Knowledge of fundraising and fundraising software and orchestral music a plus.


  1. Excellent writing, editorial, and verbal communication skills required.
  2. Must possess poise and strong interpersonal skills and the ability to work collaboratively across the Development department and the entire organization.
  3. Must possess strong organizational skills and the ability to manage more than one project simultaneously.
  4. Ability to work independently, exercise good judgement, be detailed oriented and maintain a degree of professionalism and confidentiality.
  5. Must manage high expectations, multiple demands, numerous sources of feedback and respond quickly to changing details.
  6. Strong computer literacy skills required including database management and the ability to learn new software. Knowledge of computer networks, Word, Excel, Access, PowerPoint and the Internet to manage an efficient office operation.
  7. Experience with meeting/event planning.
  8. Ability to work in a dynamic, fast-paced environment.

Working Conditions/Physical Demands:

Routine for office environment. The employee will be required to have a flexible schedule to accommodate and staff events. This position will require early mornings, late evenings, and weekends.

Patron Relationship Marketing Manager

Department: Marketing
Reports to: Associate Director of Marketing
Supervisor to: Marketing and Graphics Coordinator


The Patron Relationship Marketing Manager oversees several critical elements of marketing and sales at The Philadelphia Orchestra. This position will execute tactics to generate high levels of audience satisfaction, expand audience engagement and enrichment activities, and grow revenue in key areas. Through the lens of overall lifetime value of the patron, this position will define and implement patron programs to maximize engagement, participation and retention.

The Patron Relationship Marketing Manager is accountable for successful execution of marketing tactics, budget management, reporting and administrative duties. This includes meeting deadlines as outlined in marketing plans, efficient management of budget and resources for completion of duties, and positive working relations with colleagues. This position will be measured with the timely execution and campaign results that successfully grow patron engagement and retention along with ticket revenues.

Essential Functions:

  1. Works with the Associate Director of Marketing to set annual patron retention and engagement goals for the institution, contributing actively to this budgeting process and cycle, particularly in the areas of patron loyalty and retention programs in collaboration with overall marketing & development department budget.
  2. Track metrics and evaluate patron retention efforts against key performance indicators and report analytics in this area both internally and externally with oversight from Associate Director of Marketing.
  3. Work with the Associate Director of Marketing on the execution of all tactics for subscription and single ticket sales across all sales channels and advertising mediums.
  4. Manage special promotional activities and programs that drive towards patron retention goals in collaboration with IT, Development, Ticket Philadelphia, Kimmel Center Box Office and Front of House staffs.
  5. Execute activities to further the “off-stage” presence of the Orchestra through non-earned revenue generating community performance opportunities and track this audience segment participation through all concert product offerings.
  6. Attend concerts; represent the Marketing Department at concerts and events with an eye to increased patron retention activity.


Bachelor’s degree required, with a minimum of 3-5 years of arts marketing and advertising experience. Direct experience with a symphony orchestra and/or performing arts presenter preferred. Experience in managing customer loyalty programs. Proven track record of success in building programs and increasing overall customer satisfaction. Working knowledge of classical music important.


  1. Ability to communicate effectively, not only with entire marketing staff, but also on matters such as logistics with members of IT, development and Ticket Philadelphia staffs.
  2. Excellent verbal and written communication skills with the ability to present effectively internally and externally.
  3. Ability to track and monitor marketing budgets.
  4. Thorough knowledge and understanding of advertising and marketing disciplines.
  5. Knowledge of and experience in orchestra industry and performing arts field.
  6. Success in creating and implementing customer loyalty programs.
  7. Knowledge of marketing systems and ticketing and subscription based sales.
  8. Excellent organizational skills and efficient time management.

Working Conditions/Physical Demands:

Routine for office environment. The employee will be required to perform the essential functions of the job during evening or weekend hours.

Business Intelligence Audience Analyst

Department: Marketing
Reports to: Associate Director of Marketing and Business Intelligence Manager


The Business Intelligence Audience Analyst will provide support to The Philadelphia Orchestra Association by designing and developing solutions within the organization’s main CRM and current business intelligence tools that provide patron data in a fast-paced environment across earned and contributed revenue to inform the design of more effective audience development, patron loyalty and engagement campaigns.

The main focus of this position will be on elevating reporting and tracking mechanisms for data analysis within a variety of audience segments with the goal of supporting growing revenue and audience engagement across identified patron segments. This position will serve as an analyst across the marketing and development departments and will need to effectively communicate with technical and non-technical stakeholders, solicit requirements and transform those requirements into actionable business intelligence solutions with the goal of enhancing revenue generation and expanding audience participation efforts.

The BI Audience Analyst will be required to program efficiently in T-SQL, develop SQL Server Integration Services (SSIS) packages and SQL Server Reporting Services (SSRS) reports and must also be able to learn and adapt to new business intelligence technologies.


  1. With the Associate Director of Marketing, manage data capture, tracking, reporting and analysis for overall patron behavior and engagement across all product lines and audience segments.
  2. In coordination with the Associate Director of Marketing and Senior Director of Development Services, set best practices, create and execute analysis across targeted patron segments to combine both earned and contributed revenue transactions to inform overall patron behaviors and lifetime engagement.
  3. Lead effort to provide cross-departmental data analysis that captures trends that inform patron engagement strategies, working within CRM system and Business Intelligence tools.
  4. Accountable for accuracy of data capture in analysis and reporting along with successful execution of timely analysis of patron segments based on organizational goals and revenue growth demands.
  5. Develop strategies for managing data models and cubes to deliver specific data for user requests.
  6. Design, create and/or modify customized reports and analyses of patron trends.
  7. Integration and development of new Business Intelligence tools that will enhance and improve overall reporting techniques and delivery.
  8. Creating and modifying reports that adhere to established guidelines.
  9. Designing, creating, and modifying dashboards in the Business Intelligence tools.
  10. Monitoring the integrity of the data in database and web applications.
  11. Provide technical assistance to the Marketing Department in using Business Intelligence tools.
  12. Responsible for meeting deadlines outlined in campaign plans, efficient management of budget and resources for completion of duties, and maintaining positive working relations with colleagues.


Bachelor’s degree in a related field required, in addition to a minimum of three years experience in Information Technology. Work experience with CRM applications and / or ticketing/donor database reporting systems and proficiency with Tessitura strongly preferred.


  1. Proven project management experience with superior skills and ability to navigate a complex environment, with multiple projects and competing deadlines.
  2. Excellent communication skills (verbal and written), including the ability to explain technical details and processes in non-technical terms.
  3. Ability to synthesize information quickly, make appropriate decisions and offer solutions.
  4. Strong analytical skills and exceptional organizational and time management skills.
  5. Strong problem-solving skills combined with a collaborative approach.
  6. Must be self-motivated and work well in a team environment.
  7. Proficiency in T-SQL.
  8. Experience designing and deploying objects in the MS BI suite (SSIS/SSAS/SSRS).
  9. Experience designing and writing enterprise level ETL processes, reports and dashboards.
  10. Willingness and drive to learn new technologies and contribute meaningful solutions to the business intelligence team.
  11. Experience with C#, .NET framework is desirable.
  12. Experience with data warehouse systems using both relational and dimensional schemas desirable.
  13. Experience with Team Foundation Server or other source control systems is desirable.

Working Conditions/Physical Demands:

Routine for office environment.

Web Manager - Marketing

Department: Marketing
Reports to: Vice President, Marketing
Supervisor to: Web Coordinator


The Web Manager is the primary content manager for The Philadelphia Orchestra's website and email program. This position is accountable for ensuring a coherent presence across all interactive media channels and for supporting significant and growing revenue across these channels The Web Manager interfaces with staff in the following departments: Marketing and PR, Development Collaborative Learning, Digital Media, IT Services, and counterparts at the Kimmel Center and Ticket Philadelphia. This position serves as an expert inpatron facingtechnology, advocates for decisions that support an exceptional and consistent user experience and is critical to the success of The Philadelphia Orchestra's use of digital technology and platforms that expand the quality, engagement and sophistication of its online presence.

Essential Functions:

  1. Create, post and maintain web pages for www.philorch.org
  2. Creates, manage and executes outbound e-mail communications for the organization.
  3. Ensure that the Orchestra web pages are consistent in tone and language and reflect the overall strategy and brand of the institution.
  4. Develop and maintain a consistent web style guide across the organization and its various channels and departments.
  5. Set analytics benchmarks and goals; compile and distribute reports on web and email analytics and social media participation; make recommendations based on thorough evaluation of analytics.
  6. Further organizational efforts in online ticketing and fundraising initiatives.
  7. Collaborate closely with IT Services department and external vendors on website maintenance, updates, SEO, planning and aligning marketing strategies with technology strategies.
  8. Work with marketing department to strategize online advertising and advise on emergent interactive advertising opportunities and analytics to further revenue goals.
  9. Directly supervise the Web Coordinator on all aspects of daily operations, including the website, email marketing, job tracking and production schedules and related online activities
  10. Keep aheadofwebandsocial media trends,innovationsand emergent interactive technologies; make recommendations on new features and applications to keep The Philadelphia Orchestra's position as an innovator in the field
  11. Other duties as assigned.


Bachelor's degree required, with five or more years in marketing and web technologies. Must possess a strong understanding of web marketing technology and know how to use electronic media to enhance The Philadelphia Orchestra's objectives, with a particular focus on revenue generation and engagement.


  1. Strong knowledge of HTML and CSS
  2. 2 or more years of experience using Drupal CMS version 7
  3. Expert knowledge of Adobe Creative Cloud Suite
  4. Experience with GitHub or similar code deployment tool a plus
  5. Experience with AngularJS and Amazon Web Services a plus
  6. Knowledge of search engine optimization and Google Grant management
  7. Stellar verbal and written communication skills
  8. Experience providing statistical tracking and report information.
  9. Experiencemanagingmultilayeredprojects
  10. Detail oriented and ability to work in a fast-paced, deadline driving environment
  11. A collaborative spirit and ability to engage colleagues and leadership
  12. An appreciation of classical music preferred.

Working Conditions/Physical Demands:

Routine for office environment. The employee will be required to perform the essential functions of the job during evening or weekend hours.

To Apply: Send cover letter and resume to humanresources@philorch.org

Mail to: The Philadelphia Orchestra Association Attn:  Human Resources One South Broad Street, 14th Floor Philadelphia, PA  19107

Part-time Administrative Assistant, Information Technology

Department: Information Technology
Reports to: Director of IT
Status: Part-time, Non-Exempt


The Part-time Administrative Assistant provides billing, time tracking, expense reimbursement and other administrative duties to the IT Shared Services department. This is a part-time, hourly position, providing an expected 20 hours per week of administrative work.

Essential Functions:

  1. Complete accounts payable submissions with proper G/L coding to Finance on behalf of the IT Department on a weekly basis.
  2. Submit IT department’s Amex bill to Finance with proper G/L coding on a monthly basis.
  3. Help with Procurement process of IT equipment by getting routine quotes from vendor websites.
  4. Prepare Office documents on an ad-hoc basis for all members of the IT department.
  5. Handle paid time off requests from IT team members and submit to Finance.
  6. Help facilitate time tracking of IT team members by running simple reports from helpdesk system.
  7. Provide phone coverage for general calls that are routed to members of the IT team.
  8. Assist in registering IT staff for training and business travel plans.
  9. Organize staff lunches and setup meetings for Managing Director.
  10. Other duties as assigned.


A minimum of two to three years of office support experience, general accounting and administrative skills required.


  1. Excellent communication skills, highly organized, detail-focused, and customer service oriented.
  2. Proficiency in MS Office.
  3. Ability to work with confidential information.

Working Conditions / Physical Demands

Routine for office environment.

Operations Manager

Department: Operations
Reports To: General Manager
Supervisor To: Stagehands


The Operations Manager fulfills the creative vision of Music Director, Artistic and Marketing departments of The Philadelphia Orchestra for the concert experience. The Operations Manager is responsible for managing and executing production, operations and logistics of all Philadelphia Orchestra concerts including those at the Kimmel Center, Academy of Music, run-outs, summer festivals and residencies, and on tours. This position is the primary interface with stagehands and Kimmel Center labor relations.

The Operations Manager works closely with the Music Director, Vice President of Artistic Planning, General Manager, Director of Orchestra Personnel, Touring and Logistics Manager, with colleagues in the Artistic and Marketing departments and all external concert venue partners of The Philadelphia Orchestra including personnel at summer venues and on tour.

Essential Functions:

  1. Plan and oversee all concert production activities of The Philadelphia Orchestra within The Kimmel Center and at other venues (including tours, summer residencies, and run-out concerts): review applicable contracts; rent facilities, equipment and instruments; manage staging and technical requirements and devise stage plots; create supertitles and call cues; supervise stage crew and hire extra stagehand labor as needed.
  2. Manage the work of concert operations including operations personnel, independent contractors, and production partners to execute Philadelphia Orchestra concerts in the Kimmel Center. Identify appropriate contractors for lighting, scenery, staging, and other production requirements, contract with vendors and supervise these services to fulfill the creative direction of concerts and programs within budget and on time.
  3. Manage Kimmel Center space usage for The Philadelphia Orchestra, processing booking inquiries from Philadelphia Orchestra staff including chorus rehearsals and warm up spaces, audition times, tech-holds, receptions, meetings and special events. Ensure current season calendar of events and Kimmel Center calendar correctly reflect Philadelphia Orchestra use and needs. Manage room requests for musicians and maintain sign-up sheet system.
  4. Cooperate and collaborate with members of the Orchestra’s Operations, Artistic, Marketing and Collaborative Learning departments to fulfill the execution of concert planning and creative vision of The Philadelphia Orchestra. Collaborate with Artistic and Marketing departments to determine seat kills, choir loft and stage extension usage. Collaborate with Digital Media, Public Relations and Artistic for interviews, photo shoots, news, live and audio recordings. Collaborate with all departments on residency planning, execution and implementation. Assist and support Touring and Logistics Manager in the organization and execution of travel, lodging and logistics for tours and residencies.
  5. Collaborate with external production partners and maintain these relationships to meet the needs of the Orchestra’s program.
  6. Plan productions with a full understanding of the collective bargaining agreement (CBA) that governs the stagehands and musicians and ensure compliance with the CBA as it pertains to rehearsals and performances. Track contract-stipulated events such as open rehearsals, sound checks and other programmatic dependent counts.
  7. Maintain a strong, collaborative relationship with the membership of the Philadelphia Orchestra and its committees.
  8. Work with media partners to schedule labor and production needs associated with broadcasts, IMAG, audio and video recordings.
  9. Formulate detailed budgets for internal and external productions, performing monthly reconciliations and forecasts and managing internal production budgets. Develop pro forma budgets for potential productions and special projects with outside partners.
  10. Carry out administrative duties including, but not limited to, check requests/invoices, printing and posting of production sheets, photography, filing and archiving of completed programs, ordering production-related consumables, and preparing concert duty reports accurately and on time.
  11. Lead weekly interdepartmental operations and production meetings with Operations, Artistic, Collaborative Learning, Marketing, Communications, Media, and Development departments and Kimmel Center operations. Attend bi-weekly library meetings with Operations and Artistic staff.
  12. Understand Orchestra requirements for technical capabilities, acoustic treatments and amplification requirements in Verizon Hall and other venues and collaborate with others as required for execution.
  13. Maintain a productive working relationship with IATSE Local 8 and the POA.
  14. Draft, edit, proof and distribute season date book and summer date book pages, both printed and electronic versions.
  15. Schedule the concert duty rotation, taking primary responsibility for staffing concert duty.

Bachelor’s degree required plus three (3+) years of orchestra production and administrative experience required. Experience with IATSE and stagehands and strong production and technical design experience in performing arts required. A combination of education and/or training and experience may be considered.


  1. Ability to integrate and execute the creative vision of the Music Director, President and other production partners.
  2. Excellent interpersonal and communication skills, and experience working with and leading teams.
  3. Strong organizational skills with the ability to manage and prioritize simultaneous projects in a fast-paced environment.
  4. Ability to provide responsive delivery of ideas, options, and department communication follow-through with others.
  5. Ability to read music and familiarity with orchestral repertoire.
  6. Experience with analyzing and adapting the technical capabilities and specifications of venues, equipment, and vendors to ensure successful productions.
  7. Working knowledge of Microsoft Office (extensive Excel experience) and OPAS/ArtsVision.
  8. Proven problem-solving skills in a creative environment.
  9. Ability to develop accurate production budgets and schedules, and to work within approved budgets and schedules.
  10. Curiosity, passion and interest in executing productions that may push the boundaries of the concert experience, including but not limited to new media, electronic media, semi-staged opera, and presentations in unusual venues.

Working Conditions/Physical Demands:
Routine for office environment. The employee will be required to travel off-site, including domestic and international travel, and will perform the essential functions of the job during evening and weekend concerts.

Cloud/Systems Engineer

Department: IT Services

Reports to: Director of Technology Infrastructure


The Cloud/Systems Engineer serves as a member of the IT Services Team and will be the technical lead for the on-premise PC server infrastructure that serves The Kimmel Center and Philadelphia Orchestra IT consortium. This position will work closely with diverse teams, in a fast-paced environment and must be with cloud based infrastructure.

The Cloud/Systems Engineer must effectively prioritize work, encourage best practices in others and evaluate and implement technologies that improve efficiency, performance and reliability. This position will also be required to function as Level 2 support for the consortium.

Essential Functions:


  1. Keep a master inventory of all current server and storage infrastructure and network diagrams or drawings supported by IT Services.
  2. Maintain all server service contracts for server hardware, operating systems and virtualization software.
  3. Manage, upgrade, document and maintain the disaster recovery technologies that support the IT Services infrastructure.
  4. Manage scheduled backups and relationships of third-party vendors that help manage off site backups, and perform restores and monthly test restores.
  5. Provide input and maintain master budget (for operating and capital expenses) of the IT department; as well as updated Forecasts throughout the year for the Finance Department and year-end review.
  6. Maintain relationships with technology vendors for server related hardware. Understand new offerings and make decisions as when to upgrade technology used by Shared Services.
  7. Develop, test viability and maintain standard for instruction of new technology into the shared technology environment that meets client requirements in a cost-effective manner.
  8. Serve as a member in on-call after-hours IT Services support rotation and assist in.
  9. Regulate and maintain user accounts in Active Directory, Tessitura, and other applications to stabilize and support on boarding and off boarding process for respective organizations for all IT Services clients.
  10. Maintain and enforce daily procedures to ensure stability of servers, network and server rooms environment.
  11. Escalate helpdesk requests that will become a project for IT Services to Director of Technology Infrastructure.


  1. Manage, upgrade, document and maintain the virtualization software that operates the server infrastructure.
  2. Manage, upgrade, document and maintain the storage area network that supports the storage needs for all server resources


  1. Provide support on network switching in consultation with Director of Technology Infrastructure


  1. Develop and maintain VOIP system including Cisco Call Manager, Call Center and Unity

Office 365 / SharePoint / Azure

  1. Coordinate file migration to SharePoint and provide support for security and configuration of sites
  2. Provide support for Office 365 accounts and configuration of security policies
  3. Coordinate with Director of Technology and web team on connection, accounts, billing and security for Azure and AWS

Application Support

  1. Coordinate and execute server based application upgrades and patches
  2. Provide assistance in resolution of tickets in the help desk.
  3. Perform Services for on-call after-hours IT Services support rotation.


Bachelor’s degree in a related field plus a minimum of ten years of experience in Information Technology; or equivalent combination of education/training and experience is required.


  1. Microsoft Azure, Office 365, SharePoint and other Cloud Services
  2. Hardware and software load balancing.
  3. Knowledge of Linux and Windows operating environments
  4. Knowledge of Cisco products for data and VOIP
  5. Administration of Dell EqualLogic Storage solutions
  6. VMWare VSphere Client & ESX/ESXi
  7. Microsoft Windows Servers & SQL Server.
  8. Client/Server architecture design skills
  9. Ability to work in a team environment and manage relationships with multiple departments
  10. Demonstrated organizational and supervisory skills
  11. Ability to organize critical documentation for infrastructure support reference.

Working Conditions/Physical Demands:
Routine for office environment. Evening and weekend work will be required, as needed. Required availability for on-call after-hours IT support rotation.