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Open Administrative Positions

How to Apply to The Philadelphia Orchestra Association 

The Philadelphia Orchestra accepts resumes via e-mail, U.S. mail, and fax and keeps them on file for up to one year. If your application meets the qualifications for a position, the Orchestra's Human Resources Office will forward your resume to the hiring manager. In addition, you may be considered for any position for which you are qualified.

Due to the significant volume of resumes received, we regret that we cannot update you about the status of your employment application. A Human Resources representative will contact qualified candidates for an interview.

At the time of the interview, you will be asked to complete an employment application.

Three ways to apply: 

If you would like to be considered for a position please send a cover letter and resume to:

  1. humanresources@philorch.org
  2. Mail to: The Philadelphia Orchestra Association Attn: Human Resources  One South Broad Street | 14th Floor Philadelphia, PA | 19107
  3. Or fax to 215.875.7678

Indicate the position(s) desired in the subject heading of your e-mail and attach a cover letter and resume. Remember to include your name, address and telephone number on the front page of your resume. We also ask that you please mention how you were referred to us (website, newspaper ad, Orchestra employee). Please send only one copy of your cover letter and resume.

Resume Tips: 

The preferred method of application is via e-mail using a Microsoft Word format. The Philadelphia Orchestra is an Equal Opportunity Employer committed to diversity in the workplace.  The following administrative positions are open:

 

Vice President of Operations

Department: Operations
Reports to: Executive Vice Preisdent (EVP)
Supervisor to: Operations Manager, Touring & Logistics Manager, Director of Orchestra Personnel

Summary:

The Vice President of Operations (VP-Ops) is responsible for influencing and executing the long-term plans for the orchestra’s daily operations. The VP-Ops will inspire and manage orchestra personnel and production personnel and will manage productions, direct operations, touring, labor relations, individual musician contracts, and contracts with external partners.

This position will work with the EVP to meet goals, both departmentally and interdepartmentally, and to imagine and execute creative deployment of the orchestra calendar to maximize exposure and revenue for the Association. This will include working closely with the Kimmel Center Inc. to ensure Verizon Hall meets the Orchestra’s needs; multi-season management and preparation of the orchestra schedule and related budgets 3 to 5 years out; working closely with the VP of Artistic Planning, orchestra committees and CFO to draft those plans and ensure their accuracy; and communication with the CEO and Music Director as required. The VP-Ops will be responsible for all international and domestic tour planning.

This position is responsible for accurately managing the Collective Bargaining Agreement (CBA) with the musicians and consistently executing its terms; this requires proven experience with labor union relationships.

Essential Functions:

    1. Responsible for managing orchestra personnel and operations, to include:
      1. Understand and maximize creative deployment of the Orchestra calendar.
      2. Serve as a primary contact for the leadership committees of the Orchestra. As first point of contact with Members’ Committee, facilitate effective communication between musician leadership and POA leadership. Collaborate with the Tour Committee; work with Artistic Advisory Committee as needed.
      3. Negotiate all individual musician contracts.
      4. Solve contractual issues that may arise.
      5. Oversee all orchestra operations in Verizon Hall.
      6. Deal with and resolve grievances and other areas of dispute within the orchestra corps of musicians.
      7. Oversee the administration of musician instrument inventory and insurance program.
    2. Work closely with the Kimmel Center VP of Operations to ensure that Verizon Hall is well-maintained and equipped to meet the Orchestra’s production and artistic needs.
      1. Ensure the Philadelphia Orchestra is well-represented in Kimmel Center production discussions.
    3. Responsible for setting strategy and managing the collective bargaining negotiations process with musicians, stagehands, and teamsters.
      1. Responsible for implementing all collective bargaining agreements, including understanding and creatively deploying orchestra rules and experimental language.
      2. Ensure correct interpretation of and adherence to contract terms.
      3. Solving contract issues; grievance avoidance.
    4. Partner with the VP of Artistic Planning on Orchestra productions that have requirements beyond standard concert presentation.
      1. Oversee accurate budgeting for labor calls, sound, lighting, etc.
    5. Working with the Finance Department, develop and oversee budgets for orchestra expenses, to include musicians, extra musicians, internal production, external production, hall rental and touring.
      1. Initiate the budget pro forma process for prospective concerts and special income-producing projects.
      2. Oversee and manage the 5-year budgeting for the Orchestra and related operations.
      3. Manage Operations department resources within approved budgets.
    6. Plan and oversee Orchestra tours, run-outs, and external productions.
      1. Plan itinerary with Vice President Artistic Planning.
      2. Negotiate tour contracts.
      3. Oversee travel logistics, hotel and cargo.
      4. Oversee negotiation of travel details with Tour Committee.
      5. Implement the contracting process with all tours, run-outs and external productions.
    7. Partner with Vice President of Artistic Planning and Director of Digital Media on electronic media projects, including, but not limited to audio and visual, internet and web-based technologies
      1. Ensure compliance with all national and international media guidelines and agreements, including the Integrated Media Agreement.
    8. Together with the EVP, maintain relationships, negotiate, monitor, and as needed, create contracts with all POA partners, including the Mann, Saratoga, Vail, Carnegie Hall, and others as required.
      1. Oversee the on-the-ground team at all POA partner locations (summer homes, run-outs, tours).
      2. Read, interpret, review and when appropriate, create contracts for new and existing projects and partners.
    9. Develop, direct and mentor operations and personnel staff through coaching and when appropriate, delegation of additional duties.
    10. Assist the EVP and President and CEO in representing the POA in the community.
      1. Assist in special fundraising projects as requested.
    11. Serve as a member of the Senior Leadership Team and, as such, take responsibility proactively for close working relationships with all departments.
      1. Represent the Philadelphia Orchestra as one of its leaders.
      2. Sit on Board committees as appropriate.

Education/Experience:

Bachelor’s degree required with extensive experience (minimum 7 to 10 years) in professional management of symphony orchestras and, including negotiations and labor relations. Familiarity with non-profit operations, tours and travel, facilities management, and budgeting is essential, and a good working knowledge of orchestral repertoire is strongly preferred.

Knowledge/Skills/Abilities:

      1. Ability to work collaboratively with Orchestra musicians, high-profile guest artists and personalities in an attentive, calm, and professional manner.
      2. Proven supervisory and interpersonal skills and dedication to a collegial and collaborative working environment.
      3. Prior experience with union contracts; excellent negotiating skills.
      4. Financial acumen and ability to work with high level budgeting.
      5. Ability to communicate articulately, in both written and verbal forms with a wide variety of constituents, maintaining appropriate confidentiality and discretion.
      6. Aptitude for long-term planning.
      7. Creative and strategic problem-solving skills, and ability to work effectively on multiple projects simultaneously in a fast-paced environment.
      8. Technological expertise/experience with proficiency in MS Word, Excel. Knowledge of ArtsVision a plus.

Working Conditions/Physical Demands:

Routine for office environment. This position will be required to travel off-site domestically and internationally and will perform the essential functions of the job during evening and weekend concerts.

Manager, Annual Fund

Department: Development
Reports to: Director, Annual Fund

Summary:

Under the direction of the Director, Annual Fund (DAF), the Manager, Annual Fund is responsible for planning, implementing, and monitoring a variety of annual fund activities and is essential to driving the strategy and execution of the Annual Fund Office operations.

The Manager, Annual Fund provides daily support for the annual individual giving program of The Philadelphia Orchestra, including the Maestro’s Circle ($2,500 and above) and General Membership (below $2,500) programs. Key responsibilities include support of donor relations, day-to-day management of the telefunding operation, list segmentation, data analysis, coordination of direct mail, and implementation of donor benefits fulfillment.

The Manager also provides occasional administrative support to the Director, Annual Fund.

Essential Functions:

  1. Oversees all Annual Fund solicitation activity, including all data requests, ongoing analysis of activity in relation to annual goals, and staff activity.
  2. Field and respond to regular telephone and email inquiries from donors.
  3. Coordinates and drives the acknowledgement process for all Maestro’s Circle, General Membership, Musician and Staff gifts.
  4. Generates and coordinates on a regular basis all annual individual giving donor lists for collateral materials and website updates.
  5. Works collaboratively with the Marketing department to adhere to patron communication and solicitation matrix.
  6. Oversees the production of gift transmittals and pledge forms for Annual Fund gifts; ensures accuracy of daily activity by monitoring gift reports and by working closely with the Individual Giving Coordinator and Development Services Department to ensure proper coding of records and gifts.
  7. Oversees corporate matching gift program.
  8. Oversees the processing of expenses in accordance with budget procedures.
  9. Coordinates and manages telefunding gift reports, troubleshoots errors, resolves donor issues, and fulfills supply requests.
  10. Manages all data requests with IT and ensures their accuracy and assists with direct mailings through external vendors.
  11. Plans and implements donor benefits fulfillment for the Maestro’s Circle and General Membership Programs, including collaboration with the Manager of Development Events.
  12. Performs other duties as required.

Education/Experience:

Bachelor’s degree plus a minimum of three years of fundraising and annual fund and/or individual giving experience required. Experience with annual fund, membership and individual giving campaigns is preferred.

Knowledge/Skills/Abilities:

  1. Excellent interpersonal, organizational and communication skills (verbal and written).
  2. Attention to detail and ability to work in a fast paced, multi-task office environment.
  3. Proficiency with MS Office products, with a strong working knowledge of Excel.
  4. Experience with Tessitura database management and data segmentation preferred, though experience with another integrated CRM system is acceptable.
  5. Ability to work independently and take initiative on new projects.
  6. Ability to work with confidential information with accuracy and discretion.
  7. Willingness to work occasional evening and weekend concerts and events.
  8. Knowledge of classical music a plus.

Working Conditions/Physical Demands:

Routine for office environment. The employee will be required to perform the essential functions of the job during evenings and weekends.

Manager, Institutional Giving

Department: Development
Reports to: Senior Managing Director of Institutional Development

Summary:

The Manager of Institutional Giving is responsible for the administrative and logistical support of the Institutional unit. As part of the Institutional team the Manager will assist in the generation of more than $5M in annual revenue. The Manager will work with the Senior Managing Director, Institutional Development (SMD) to develop and implement key fundraising strategies and assist in translating institutional priorities into fundraising opportunities. In coordination with the SMD, emphasis is placed on activities which will retain donors, raise average giving level of donors and build a new base of donors.

The Manager of Institutional Giving (Manager) is responsible for the identification, cultivation, solicitation and stewardship of corporate, foundation, and agencies prospects. The Manager will develop the potential of the Institutional team’s pipeline into realized gifts by securing gifts of $25,000 and below. The Manager is accountable for developing strategies to cultivate, solicit and stewardship of annual institutional donors such as corporate and foundation donors. Cultivation strategies include, but not limited to, face-to-face visits as well as proposal development.

  1. Provide administrative support- including tracking of revenue and expenses, scheduling meetings, coordinating calendars, drafting letters, organizing spreadsheets, and internally coordinated mailings.
  2. Assist in monitoring the CFR budget, the monthly reconciliation of budget transactions and any year-end closing documentation.
  3. Manage the disbursements, tracking and invoicing needs for the CFR unit.
  4. Assist and manage with preparing proposals, reports, cover letters, budgets, and letter of inquiry for current and prospective foundations, corporations, institutions, and government funders, tracking revisions and creating final packages for timely delivery.
  5. Compose letters, documents, and proof and edit CFR written communication materials.
  6. Prepare correspondence and complete relevant paperwork for the acknowledgment process.
  7. Maintain an administrative filing system, both hard copy and electronic mediums for all correspondence flowing from the CFR unit.
  8. Assist in managing the VIP boxes for CFR including tracking all tickets throughout the season and ensure tickets are disbursed in a timely fashion.
  9. Plan, organize, and implement CFR special events/meetings/receptions including the creation of event timelines, task lists, maintaining the invitation lists, and managing RSVPs.
  10. Maintain a limited portfolio of corporate and foundation donors of $25,000 and below to assist in contributing to the contributed revenue goals for institutional giving.
  11. Working closely with the Prospect and Research Manager to identify and research new potential donors to raise philanthropic support for HEAR initiatives; Collaborative Learning Councils and other POA initiatives.
  12. Assist SMD in servicing and stewarding the Collaborative Learning Council such as staffing meetings and other development-related activities.
  13. Assist Senior Managing Director with Global Initiatives sponsorship fulfillment as needed.
  14. Coordinate and manage the delivery of all benefits promised to sponsors, including interim and final reports, liaising as appropriate with program staff on status updates and progress toward stated goals.
  15. Working across all departments especially Marketing to ensure appropriate sponsorship recognition provided across all collateral pieces such as social media content, print materials as well as updating the Institutional webpages as needed.
  16. Working closely with the Collaborative Learning Department, responsible for assembling data and pertinent information for proposals and reports to funders.
  17. Working closely with the Development Services Department, responsible for maintaining the CFR donor records, assure that all updates concerning foundation, corporate, institutional donors are recorded in database; record relationships and connections.
  18. Serve as a representative on relevant Interdepartmental Committees to provide departmental input where needed.

Education/Experience:

College degree required with a minimum of two years senior level administrative experience. Minimum of three to five years of experience writing proposals and reports. Knowledge of fundraising and fundraising software and orchestral music a plus.

Knowledge/Skills/Abilities:

  1. Excellent writing, editorial, and verbal communication skills required.
  2. Must possess poise and strong interpersonal skills and the ability to work collaboratively across the Development department and the entire organization.
  3. Must possess strong organizational skills and the ability to manage more than one project simultaneously.
  4. Ability to work independently, exercise good judgement, be detailed oriented and maintain a degree of professionalism and confidentiality.
  5. Must manage high expectations, multiple demands, numerous sources of feedback and respond quickly to changing details.
  6. Strong computer literacy skills required including database management and the ability to learn new software. Knowledge of computer networks, Word, Excel, Access, PowerPoint and the Internet to manage an efficient office operation.
  7. Experience with meeting/event planning.
  8. Ability to work in a dynamic, fast-paced environment.

Working Conditions/Physical Demands:

Routine for office environment. The employee will be required to have a flexible schedule to accommodate and staff events. This position will require early mornings, late evenings, and weekends.

Manager of Development Events

Department: Development
Reports to: Director of Donor Relations and Stewardship

Summary:

The Manager of Development Events plans, implements, and manages a range of fundraising, cultivation, stewardship, and donor benefits fulfillment events across the Development Department. He/she works closely with the Director of Donor Relations and Stewardship and the Senior Manager of Volunteer Relations to ensure that POA is interacting and engaging actively with its current major donors to enhance their connection with the Orchestra, its musicians and staff. He/she will also create event opportunities to introduce new and prospective donors to the Orchestra, helping to identify and cultivate patrons to become new donors and to encourage current donors to increase their support or make additional gifts. This position will interact and coordinate activities with the Director of Donor Relations and Stewardship, the Senior Manager of Volunteer Relations, and other development staff members.

Essential Functions:

  1. Working together with the Manager of Volunteer Relations, provide event support and management for volunteer-organized or -led events that require professional staffing, including but not limited to the Opening Night Gala, Golf Classic, and Perfect Harmony. This function will include tasks such as creating, updating, and providing content for events and silent auction websites; managing and maintaining acknowledgement letters; tracking invitation lists and RSVPs; creating invitations, event announcements, and email blasts; monitoring progress in Tessitura data base; on-site event management and donor interaction; and other tasks as required;
  2. Working together with the Annual Fund team, conceive, plan, organize, and implement donor benefits fulfillment events for the Maestro’s Circle and General Membership programs, including the Salon Series, Open Rehearsals, Closed Rehearsals, and House parties;
  3. Working together with the Director of Donor Relations and Stewardship, conceive, plan, organize, and implement cultivation events, pre- and post-concert receptions, dinners, luncheons, brunches, etc. designed to introduce new prospects to the Orchestra and to more fully engage and cultivate current donors;
  4. Develop and collate invitation lists for various events, monitoring any necessary ticketing and RSVPs, recording participation in Tessitura, preparing acknowledgements, and managing payments and pledge invoices;
  5. Develop and create invitations and collateral materials associated with event promotion, both through actual and virtual means;
  6. Work with external vendors, on-line auction companies, caterers, designers and other professionals, when necessary, to execute events;
  7. Write, create and produce promotional materials, invitations, brochures, written and email communications, and on-line sites and landing pages necessary to publicize, promote, and manage events;
  8. Work within budgets to ensure that events are produced efficiently. Meet budgeted goals within prescribed limits;
  9. Identify, recruit, communicate with, and record musician participation in various events;
  10. Attend, staff and support events during evenings and on weekends, as required;
  11. Perform other duties as required.

Education/Experience:

Bachelor’s degree plus a minimum of three years of fundraising and/or event management experience required. Experience within arts organizations and development offices is preferred.

Knowledge/Skills/Abilities:

  1. Excellent interpersonal, organizational and communication skills (verbal and written).
  2. Attention to detail and ability to work in a fast paced, multi-task office environment.
  3. Proficiency with MS Office products, with a strong working knowledge of Excel.
  4. Experience with Tessitura database management and data segmentation.
  5. Experience in creating and updating websites;
  6. Ability to work independently and take initiative on new projects.
  7. Ability to work with confidential information with accuracy and discretion.
  8. Knowledge of classical music a plus.

Working Conditions/Physical Demands:

Routine for office environment. The employee will be required to perform the essential functions of the job during evenings and weekends.

Patron Relationship Marketing Manager

Department: Marketing
Reports to: Associate Director of Marketing
Supervisor to: Marketing and Graphics Coordinator

Summary:

The Patron Relationship Marketing Manager oversees several critical elements of marketing and sales at The Philadelphia Orchestra. This position will execute tactics to generate high levels of audience satisfaction, expand audience engagement and enrichment activities, and grow revenue in key areas. Through the lens of overall lifetime value of the patron, this position will define and implement patron programs to maximize engagement, participation and retention.

The Patron Relationship Marketing Manager is accountable for successful execution of marketing tactics, budget management, reporting and administrative duties. This includes meeting deadlines as outlined in marketing plans, efficient management of budget and resources for completion of duties, and positive working relations with colleagues. This position will be measured with the timely execution and campaign results that successfully grow patron engagement and retention along with ticket revenues.

Essential Functions:

  1. Works with the Associate Director of Marketing to set annual patron retention and engagement goals for the institution, contributing actively to this budgeting process and cycle, particularly in the areas of patron loyalty and retention programs in collaboration with overall marketing & development department budget.
  2. Track metrics and evaluate patron retention efforts against key performance indicators and report analytics in this area both internally and externally with oversight from Associate Director of Marketing.
  3. Work with the Associate Director of Marketing on the execution of all tactics for subscription and single ticket sales across all sales channels and advertising mediums.
  4. Manage special promotional activities and programs that drive towards patron retention goals in collaboration with IT, Development, Ticket Philadelphia, Kimmel Center Box Office and Front of House staffs.
  5. Execute activities to further the “off-stage” presence of the Orchestra through non-earned revenue generating community performance opportunities and track this audience segment participation through all concert product offerings.
  6. Attend concerts; represent the Marketing Department at concerts and events with an eye to increased patron retention activity.

Education/Experience:

Bachelor’s degree required, with a minimum of 3-5 years of arts marketing and advertising experience. Direct experience with a symphony orchestra and/or performing arts presenter preferred. Experience in managing customer loyalty programs. Proven track record of success in building programs and increasing overall customer satisfaction. Working knowledge of classical music important.

Knowledge/Skills/Abilities:

  1. Ability to communicate effectively, not only with entire marketing staff, but also on matters such as logistics with members of IT, development and Ticket Philadelphia staffs.
  2. Excellent verbal and written communication skills with the ability to present effectively internally and externally.
  3. Ability to track and monitor marketing budgets.
  4. Thorough knowledge and understanding of advertising and marketing disciplines.
  5. Knowledge of and experience in orchestra industry and performing arts field.
  6. Success in creating and implementing customer loyalty programs.
  7. Knowledge of marketing systems and ticketing and subscription based sales.
  8. Excellent organizational skills and efficient time management.

Working Conditions/Physical Demands:

Routine for office environment. The employee will be required to perform the essential functions of the job during evening or weekend hours.

Manager, Learning and Wellness

Department: Collaborative Learning
Reports to: Director, Collaborative Learning
Supervisor to: Co-Op, Collaborative Learning

Summary:

The Manager, Learning and Wellness is responsible for implementing, optimizing, and sustaining the Collaborative Learning initiatives of The Philadelphia Orchestra. Under the supervision of the Director, Collaborative Learning, the Manager oversees a broad portfolio of projects with that (1) develop and support pathways to engage and enrich the Orchestra’s life-long learning community and (2) developing and expanding wellness initiatives for those in need.

An integrated part of the POA team, the Manager will work closely with all aspects of the organization, including Musicians, Board, Staff and the communities that we serve.

Essential Functions:

  1. Design and implement life-long learning programs of The Philadelphia Orchestra including Sound All Around for preschoolers, School Concerts for elementary students, Family Concerts for children ages 6-12, Open Rehearsals for High School students, and intergenerational PlayINs. Orchestral content programmed in coordination with Artistic Administrator.
  2. Develop and expand Wellness initiatives for those experiencing homelessness and trauma in Philadelphia – including the therapy project with Broad Street Ministry and Temple University as well as newly engaged sensory-friendly programming.
  3. With the Director, Collaborative Learning, effectively develop, manage, and steward complex partnerships with external partners and stakeholders including, but not limited to: local communities (with a focus on those who are underserved), school districts, arts education, higher education, and social service and health organizations.
  4. Support local residency projects.
  5. Contribute as an active part of the Collaborative Learning team in order to meet institutional objectives; assist in strategic planning as required.
  6. Work closely with the musicians of the Orchestra in the area of educational activities.
  7. Develop language and presentations for Collaborative Learning initiatives for marketing, development, and Board.
  8. Support the design and implementation of evaluative metrics across programs and maintain appropriate programmatic statistics.
  9. Responsible for overall budget tracking, serve as budget manager for all Collaborative Learning programs.
  10. Work closely with other staff departments to oversee production, marketing, artist management, ticketing, and event logistics for assigned concerts and programs.
  11. Manage contract administration including fee negotiation, issuance of contracts, approval of riders, and distribution of payments associated with Collaborative Learning programs.
  12. Attend meetings of the Musicians’ Education Committee and Board Education Committee. Take and distribute minutes of these meetings. Schedule and arrange regular meetings of these committees with staff.
  13. Serve as a cross-departmental resource for the organization to ensure effective communication internally and externally around music/arts education and advocacy.
  14. Perform additional duties as assigned.

Education/Experience:

Bachelor’s degree required; M.A. degree (or higher) preferred, plus a minimum of two to four years of arts administration experience; or an equivalent combination of education/training and experience.

Knowledge/Skills/Abilities:

  1. Strong commitment to music’s role as an agent for social change and community building.
  2. Thorough understanding of different music education and teaching artist pedagogies, particularly for youth, and the culture of orchestras, choirs and/or community music schools.
  3. Experience in collaborative program design and development coupled with a successful track record of sustainable implementation and execution of large-scale projects.
  4. Ability to communicate and work with multiple constituencies.
  5. Demonstrable experience working with Orchestra musicians, music teachers and students.
  6. Experience working in community settings with a track record of achieving shared goals and successful program execution with multiple stakeholders and agendas.
  7. Excellent verbal and written communication skills with demonstrable ability to effectively facilitate meetings and present publicly and provide professional and appropriate business level written information utilizing various media.
  8. Broad orchestral training and experience with a strong knowledge of orchestral repertoire.
  9. Ability to work well on a team and in a high-pressure, multi-tasking environment.
  10. Strong desktop computer skills (business professional level) and excellent time management and organizational skills.
  11. Ability to work with diverse personalities and populations.
  12. Ability to work cooperatively in a small open workplace environment.
  13. Knowledge of state or national learning standards preferred.

Working Conditions/Physical Demands:

Routine for office environment. The employee will be required to travel to and attend meetings, events, schools, and programs during daytime, evening, and weekend hours. The employee may also be expected to attend community-based meetings and networking opportunities during business hours, and during evening and weekend hours.

Business Intelligence Audience Analyst

Department: Marketing
Reports to: Associate Director of Marketing and Business Intelligence Manager

Summary:

The Business Intelligence Audience Analyst will provide support to The Philadelphia Orchestra Association by designing and developing solutions within the organization’s main CRM and current business intelligence tools that provide patron data in a fast-paced environment across earned and contributed revenue to inform the design of more effective audience development, patron loyalty and engagement campaigns.

The main focus of this position will be on elevating reporting and tracking mechanisms for data analysis within a variety of audience segments with the goal of supporting growing revenue and audience engagement across identified patron segments. This position will serve as an analyst across the marketing and development departments and will need to effectively communicate with technical and non-technical stakeholders, solicit requirements and transform those requirements into actionable business intelligence solutions with the goal of enhancing revenue generation and expanding audience participation efforts.

The BI Audience Analyst will be required to program efficiently in T-SQL, develop SQL Server Integration Services (SSIS) packages and SQL Server Reporting Services (SSRS) reports and must also be able to learn and adapt to new business intelligence technologies.

Responsibilities:

  1. With the Associate Director of Marketing, manage data capture, tracking, reporting and analysis for overall patron behavior and engagement across all product lines and audience segments.
  2. In coordination with the Associate Director of Marketing and Senior Director of Development Services, set best practices, create and execute analysis across targeted patron segments to combine both earned and contributed revenue transactions to inform overall patron behaviors and lifetime engagement.
  3. Lead effort to provide cross-departmental data analysis that captures trends that inform patron engagement strategies, working within CRM system and Business Intelligence tools.
  4. Accountable for accuracy of data capture in analysis and reporting along with successful execution of timely analysis of patron segments based on organizational goals and revenue growth demands.
  5. Develop strategies for managing data models and cubes to deliver specific data for user requests.
  6. Design, create and/or modify customized reports and analyses of patron trends.
  7. Integration and development of new Business Intelligence tools that will enhance and improve overall reporting techniques and delivery.
  8. Creating and modifying reports that adhere to established guidelines.
  9. Designing, creating, and modifying dashboards in the Business Intelligence tools.
  10. Monitoring the integrity of the data in database and web applications.
  11. Provide technical assistance to the Marketing Department in using Business Intelligence tools.
  12. Responsible for meeting deadlines outlined in campaign plans, efficient management of budget and resources for completion of duties, and maintaining positive working relations with colleagues.

Education/Experience:

Bachelor’s degree in a related field required, in addition to a minimum of three years experience in Information Technology. Work experience with CRM applications and / or ticketing/donor database reporting systems and proficiency with Tessitura strongly preferred.

Knowledge/Skills/Abilities:

  1. Proven project management experience with superior skills and ability to navigate a complex environment, with multiple projects and competing deadlines.
  2. Excellent communication skills (verbal and written), including the ability to explain technical details and processes in non-technical terms.
  3. Ability to synthesize information quickly, make appropriate decisions and offer solutions.
  4. Strong analytical skills and exceptional organizational and time management skills.
  5. Strong problem-solving skills combined with a collaborative approach.
  6. Must be self-motivated and work well in a team environment.
  7. Proficiency in T-SQL.
  8. Experience designing and deploying objects in the MS BI suite (SSIS/SSAS/SSRS).
  9. Experience designing and writing enterprise level ETL processes, reports and dashboards.
  10. Willingness and drive to learn new technologies and contribute meaningful solutions to the business intelligence team.
  11. Experience with C#, .NET framework is desirable.
  12. Experience with data warehouse systems using both relational and dimensional schemas desirable.
  13. Experience with Team Foundation Server or other source control systems is desirable.

Working Conditions/Physical Demands:

Routine for office environment.

Web Manager - Marketing

Department: Marketing
Reports to: Vice President, Marketing
Supervisor to: Web Coordinator

Summary:

The Web Manager is the primary content manager for The Philadelphia Orchestra's website and email program. This position is accountable for ensuring a coherent presence across all interactive media channels and for supporting significant and growing revenue across these channels The Web Manager interfaces with staff in the following departments: Marketing and PR, Development Collaborative Learning, Digital Media, IT Services, and counterparts at the Kimmel Center and Ticket Philadelphia. This position serves as an expert inpatron facingtechnology, advocates for decisions that support an exceptional and consistent user experience and is critical to the success of The Philadelphia Orchestra's use of digital technology and platforms that expand the quality, engagement and sophistication of its online presence.

Essential Functions:

  1. Create, post and maintain web pages for www.philorch.org
  2. Creates, manage and executes outbound e-mail communications for the organization.
  3. Ensure that the Orchestra web pages are consistent in tone and language and reflect the overall strategy and brand of the institution.
  4. Develop and maintain a consistent web style guide across the organization and its various channels and departments.
  5. Set analytics benchmarks and goals; compile and distribute reports on web and email analytics and social media participation; make recommendations based on thorough evaluation of analytics.
  6. Further organizational efforts in online ticketing and fundraising initiatives.
  7. Collaborate closely with IT Services department and external vendors on website maintenance, updates, SEO, planning and aligning marketing strategies with technology strategies.
  8. Work with marketing department to strategize online advertising and advise on emergent interactive advertising opportunities and analytics to further revenue goals.
  9. Directly supervise the Web Coordinator on all aspects of daily operations, including the website, email marketing, job tracking and production schedules and related online activities
  10. Keep ahead of web and social media trends,innovations and emergent interactive technologies; make recommendations on new features and applications to keep The Philadelphia Orchestra's position as an innovator in the field
  11. Other duties as assigned.

Education/Experience:

Bachelor's degree required, with five or more years in marketing and web technologies. Must possess a strong understanding of web marketing technology and know how to use electronic media to enhance The Philadelphia Orchestra's objectives, with a particular focus on revenue generation and engagement.

Knowledge/Skills/Abilities:

  1. Strong knowledge of HTML and CSS
  2. 2 or more years of experience using Drupal CMS version 7
  3. Expert knowledge of Adobe Creative Cloud Suite
  4. Experience with GitHub or similar code deployment tool a plus
  5. Experience with AngularJS and Amazon Web Services a plus
  6. Knowledge of search engine optimization and Google Grant management
  7. Stellar verbal and written communication skills
  8. Experience providing statistical tracking and report information.
  9. Experiencemanagingmultilayeredprojects
  10. Detail oriented and ability to work in a fast-paced, deadline driving environment
  11. A collaborative spirit and ability to engage colleagues and leadership
  12. An appreciation of classical music preferred.

Working Conditions/Physical Demands:

Routine for office environment. The employee will be required to perform the essential functions of the job during evening or weekend hours.

To Apply: Send cover letter and resume to humanresources@philorch.org

Mail to: The Philadelphia Orchestra Association Attn:  Human Resources One South Broad Street, 14th Floor Philadelphia, PA  19107

Part-time Administrative Assistant, Information Technology

Department: Information Technology
Reports to: Director of IT
Status: Part-time, Non-Exempt

Summary:

The Part-time Administrative Assistant provides billing, time tracking, expense reimbursement and other administrative duties to the IT Shared Services department. This is a part-time, hourly position, providing an expected 20 hours per week of administrative work.

Essential Functions:

  1. Complete accounts payable submissions with proper G/L coding to Finance on behalf of the IT Department on a weekly basis.
  2. Submit IT department’s Amex bill to Finance with proper G/L coding on a monthly basis.
  3. Help with Procurement process of IT equipment by getting routine quotes from vendor websites.
  4. Prepare Office documents on an ad-hoc basis for all members of the IT department.
  5. Handle paid time off requests from IT team members and submit to Finance.
  6. Help facilitate time tracking of IT team members by running simple reports from helpdesk system.
  7. Provide phone coverage for general calls that are routed to members of the IT team.
  8. Assist in registering IT staff for training and business travel plans.
  9. Organize staff lunches and setup meetings for Managing Director.
  10. Other duties as assigned.

Education/Experience:

A minimum of two to three years of office support experience, general accounting and administrative skills required.

Knowledge/Skills/Abilities:

  1. Excellent communication skills, highly organized, detail-focused, and customer service oriented.
  2. Proficiency in MS Office.
  3. Ability to work with confidential information.

Working Conditions / Physical Demands

Routine for office environment.

Operations Manager

Department: Operations
Reports To: General Manager
Supervisor To: Stagehands

Summary:

The Operations Manager fulfills the creative vision of Music Director, Artistic and Marketing departments of The Philadelphia Orchestra for the concert experience. The Operations Manager is responsible for managing and executing production, operations and logistics of all Philadelphia Orchestra concerts including those at the Kimmel Center, Academy of Music, run-outs, summer festivals and residencies, and on tours. This position is the primary interface with stagehands and Kimmel Center labor relations.

The Operations Manager works closely with the Music Director, Vice President of Artistic Planning, General Manager, Director of Orchestra Personnel, Touring and Logistics Manager, with colleagues in the Artistic and Marketing departments and all external concert venue partners of The Philadelphia Orchestra including personnel at summer venues and on tour.

Essential Functions:

  1. Plan and oversee all concert production activities of The Philadelphia Orchestra within The Kimmel Center and at other venues (including tours, summer residencies, and run-out concerts): review applicable contracts; rent facilities, equipment and instruments; manage staging and technical requirements and devise stage plots; create supertitles and call cues; supervise stage crew and hire extra stagehand labor as needed.
  2. Manage the work of concert operations including operations personnel, independent contractors, and production partners to execute Philadelphia Orchestra concerts in the Kimmel Center. Identify appropriate contractors for lighting, scenery, staging, and other production requirements, contract with vendors and supervise these services to fulfill the creative direction of concerts and programs within budget and on time.
  3. Manage Kimmel Center space usage for The Philadelphia Orchestra, processing booking inquiries from Philadelphia Orchestra staff including chorus rehearsals and warm up spaces, audition times, tech-holds, receptions, meetings and special events. Ensure current season calendar of events and Kimmel Center calendar correctly reflect Philadelphia Orchestra use and needs. Manage room requests for musicians and maintain sign-up sheet system.
  4. Cooperate and collaborate with members of the Orchestra’s Operations, Artistic, Marketing and Collaborative Learning departments to fulfill the execution of concert planning and creative vision of The Philadelphia Orchestra. Collaborate with Artistic and Marketing departments to determine seat kills, choir loft and stage extension usage. Collaborate with Digital Media, Public Relations and Artistic for interviews, photo shoots, news, live and audio recordings. Collaborate with all departments on residency planning, execution and implementation. Assist and support Touring and Logistics Manager in the organization and execution of travel, lodging and logistics for tours and residencies.
  5. Collaborate with external production partners and maintain these relationships to meet the needs of the Orchestra’s program.
  6. Plan productions with a full understanding of the collective bargaining agreement (CBA) that governs the stagehands and musicians and ensure compliance with the CBA as it pertains to rehearsals and performances. Track contract-stipulated events such as open rehearsals, sound checks and other programmatic dependent counts.
  7. Maintain a strong, collaborative relationship with the membership of the Philadelphia Orchestra and its committees.
  8. Work with media partners to schedule labor and production needs associated with broadcasts, IMAG, audio and video recordings.
  9. Formulate detailed budgets for internal and external productions, performing monthly reconciliations and forecasts and managing internal production budgets. Develop pro forma budgets for potential productions and special projects with outside partners.
  10. Carry out administrative duties including, but not limited to, check requests/invoices, printing and posting of production sheets, photography, filing and archiving of completed programs, ordering production-related consumables, and preparing concert duty reports accurately and on time.
  11. Lead weekly interdepartmental operations and production meetings with Operations, Artistic, Collaborative Learning, Marketing, Communications, Media, and Development departments and Kimmel Center operations. Attend bi-weekly library meetings with Operations and Artistic staff.
  12. Understand Orchestra requirements for technical capabilities, acoustic treatments and amplification requirements in Verizon Hall and other venues and collaborate with others as required for execution.
  13. Maintain a productive working relationship with IATSE Local 8 and the POA.
  14. Draft, edit, proof and distribute season date book and summer date book pages, both printed and electronic versions.
  15. Schedule the concert duty rotation, taking primary responsibility for staffing concert duty.

Education/Experience:
Bachelor’s degree required plus three (3+) years of orchestra production and administrative experience required. Experience with IATSE and stagehands and strong production and technical design experience in performing arts required. A combination of education and/or training and experience may be considered.

Knowledge/Skills/Abilities

  1. Ability to integrate and execute the creative vision of the Music Director, President and other production partners.
  2. Excellent interpersonal and communication skills, and experience working with and leading teams.
  3. Strong organizational skills with the ability to manage and prioritize simultaneous projects in a fast-paced environment.
  4. Ability to provide responsive delivery of ideas, options, and department communication follow-through with others.
  5. Ability to read music and familiarity with orchestral repertoire.
  6. Experience with analyzing and adapting the technical capabilities and specifications of venues, equipment, and vendors to ensure successful productions.
  7. Working knowledge of Microsoft Office (extensive Excel experience) and OPAS/ArtsVision.
  8. Proven problem-solving skills in a creative environment.
  9. Ability to develop accurate production budgets and schedules, and to work within approved budgets and schedules.
  10. Curiosity, passion and interest in executing productions that may push the boundaries of the concert experience, including but not limited to new media, electronic media, semi-staged opera, and presentations in unusual venues.

Working Conditions/Physical Demands:
Routine for office environment. The employee will be required to travel off-site, including domestic and international travel, and will perform the essential functions of the job during evening and weekend concerts.

Cloud/Systems Engineer

Department: IT Services

Reports to: Director of Technology Infrastructure

Summary:

The Cloud/Systems Engineer serves as a member of the IT Services Team and will be the technical lead for the on-premise PC server infrastructure that serves The Kimmel Center and Philadelphia Orchestra IT consortium. This position will work closely with diverse teams, in a fast-paced environment and must be with cloud based infrastructure.

The Cloud/Systems Engineer must effectively prioritize work, encourage best practices in others and evaluate and implement technologies that improve efficiency, performance and reliability. This position will also be required to function as Level 2 support for the consortium.

Essential Functions:

Infrastructure

  1. Keep a master inventory of all current server and storage infrastructure and network diagrams or drawings supported by IT Services.
  2. Maintain all server service contracts for server hardware, operating systems and virtualization software.
  3. Manage, upgrade, document and maintain the disaster recovery technologies that support the IT Services infrastructure.
  4. Manage scheduled backups and relationships of third-party vendors that help manage off site backups, and perform restores and monthly test restores.
  5. Provide input and maintain master budget (for operating and capital expenses) of the IT department; as well as updated Forecasts throughout the year for the Finance Department and year-end review.
  6. Maintain relationships with technology vendors for server related hardware. Understand new offerings and make decisions as when to upgrade technology used by Shared Services.
  7. Develop, test viability and maintain standard for instruction of new technology into the shared technology environment that meets client requirements in a cost-effective manner.
  8. Serve as a member in on-call after-hours IT Services support rotation and assist in.
  9. Regulate and maintain user accounts in Active Directory, Tessitura, and other applications to stabilize and support on boarding and off boarding process for respective organizations for all IT Services clients.
  10. Maintain and enforce daily procedures to ensure stability of servers, network and server rooms environment.
  11. Escalate helpdesk requests that will become a project for IT Services to Director of Technology Infrastructure.

VMWare/SAN

  1. Manage, upgrade, document and maintain the virtualization software that operates the server infrastructure.
  2. Manage, upgrade, document and maintain the storage area network that supports the storage needs for all server resources

Networking

  1. Provide support on network switching in consultation with Director of Technology Infrastructure

VOIP

  1. Develop and maintain VOIP system including Cisco Call Manager, Call Center and Unity

Office 365 / SharePoint / Azure

  1. Coordinate file migration to SharePoint and provide support for security and configuration of sites
  2. Provide support for Office 365 accounts and configuration of security policies
  3. Coordinate with Director of Technology and web team on connection, accounts, billing and security for Azure and AWS

Application Support

  1. Coordinate and execute server based application upgrades and patches
  2. Provide assistance in resolution of tickets in the help desk.
  3. Perform Services for on-call after-hours IT Services support rotation.

 

Education/Experience:
Bachelor’s degree in a related field plus a minimum of ten years of experience in Information Technology; or equivalent combination of education/training and experience is required.

Knowledge/Skills/Abilities

  1. Microsoft Azure, Office 365, SharePoint and other Cloud Services
  2. Hardware and software load balancing.
  3. Knowledge of Linux and Windows operating environments
  4. Knowledge of Cisco products for data and VOIP
  5. Administration of Dell EqualLogic Storage solutions
  6. VMWare VSphere Client & ESX/ESXi
  7. Microsoft Windows Servers & SQL Server.
  8. Client/Server architecture design skills
  9. Ability to work in a team environment and manage relationships with multiple departments
  10. Demonstrated organizational and supervisory skills
  11. Ability to organize critical documentation for infrastructure support reference.

Working Conditions/Physical Demands:
Routine for office environment. Evening and weekend work will be required, as needed. Required availability for on-call after-hours IT support rotation.