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Open Administrative Positions

How to Apply to The Philadelphia Orchestra Association 

The Philadelphia Orchestra accepts resumes via e-mail, U.S. mail, and fax and keeps them on file for up to one year. If your application meets the qualifications for a position, the Orchestra's Human Resources Office will forward your resume to the hiring manager. In addition, you may be considered for any position for which you are qualified.

Due to the significant volume of resumes received, we regret that we cannot update you about the status of your employment application. A Human Resources representative will contact qualified candidates for an interview.

At the time of the interview, you will be asked to complete an employment application.

Three ways to apply: 

If you would like to be considered for a position please send a cover letter and resume to:

  1. humanresources@philorch.org
  2. Mail to: The Philadelphia Orchestra Association Attn: Human Resources  One South Broad Street | 14th Floor Philadelphia, PA | 19107
  3. Or fax to 215.875.7678

Indicate the position(s) desired in the subject heading of your e-mail and attach a cover letter and resume. Remember to include your name, address and telephone number on the front page of your resume. We also ask that you please mention how you were referred to us (website, newspaper ad, Orchestra employee). Please send only one copy of your cover letter and resume.

Resume Tips: 

The preferred method of application is via e-mail using a Microsoft Word format. The Philadelphia Orchestra is an Equal Opportunity Employer committed to diversity in the workplace.  The following administrative positions are open:

Help Desk Technician (2 Openings)

Department:Information Technology
Reports to: Help Desk Manager

Summary:

The Help Desk Technician is part of a team that is responsible for providing first-level phone, and deskside support for The Philadelphia Orchestra, The Kimmel Center, Ticket Philadelphia, the Opera Company of Philadelphia, The Curtis Institute and the Pennsylvania Ballet.

Essential Functions:

  1. Basic administration of Windows and Linux network infrastructure.
  2. Basic administration of Office 365.
  3. Basic Phone administration for adds, moves and changes.
  4. Works with outsourced network printer support vendor to maintain network printers.
  5. Works with organizations' wiring vendor to supervise installation of new network drops and phones lines
  6. Identifies, researches, and resolves basic PC and phone-related technical problems.
  7. Responds to e-mail requests for technical support.
  8. Tracks and monitors technical problems to ensure a timely resolution.
  9. Keeps electronic logs/documentation of work.
  10. Facilitates office moves for PC equipment.
  11. Serves as rotating member of after-hours on-call systems support team.
  12. Knowledgeable of VPN (Remote Access) and limitation.
  13. Procure company issued cell phones for Philadelphia Orchestra and Kimmel Center.
  14. Provision and Manage BYOD using MaaS360 (or equivalent MDM software).
  15. Setup and support meetings for board and internal meetings.
  16. Complete assigned projects.

Education/Experience:

Bachelor's degree and three years work experience, or equivalent combination of education/training and experience. IT certification for RedHat, Cisco or Microsoft and any experience with Cisco Call Manager (UCCM) and Contact Center (UCCX) phone systems a plus. Experience with IIS, .Net Framework, and with Audio/Visual equipment setup a plus.

Knowledge/Skills/Abilities:

  1. System Administration
    1. Knowledge of Windows network operating system.
    2. Knowledge of HP printing
    3. Knowledge Cisco phone switch
    4. General understanding of client/server applications.
  2. Desktop administration and Help Desk:
    1. Knowledge of current Windows Desktop and Server Products.
    2. Knowledge of current Microsoft Office products.
    3. Strong customer services and problem resolution skills.
  3. General
    1. Good interpersonal skills.
    2. High degree of organization
    3. Able to work as part of a team

Working Conditions/Physical Demands:

Employee should be able to lift CPUs and monitors for PC installs and moves. The employee may be required to perform the essential functions of the job during evening and/or weekend hours. Employees will be required to be on-call for weekend and weeknights one week per month.

Web Manager

Department: Marketing Reports to: Vice President, Marketing Supervisor to: Web Coordinator

Summary:

The Web Manager is the primary content manager for The Philadelphia Orchestra's website and email program. This position is accountable for ensuring a coherent presence across all interactive media channels and for supporting significant and growing revenue across these channels The Web Manager interfaces with staff in the following departments: Marketing and PR, Development Collaborative Learning, Digital Media, IT Services, and counterparts at the Kimmel Center and Ticket Philadelphia. This position serves as an expert in patron facing technology, advocates for decisions that support an exceptional and consistent user experience and is critical to the success of The Philadelphia Orchestra's use of digital technology and platforms that expand the quality, engagement and sophistication of its online presence.

Essential Functions:

  1. Create, post and maintain web pages for www.philorch.org
  2. Creates, manage and executes outbound e-mail communications for the organization.
  3. Ensure that the Orchestra web pages are consistent in tone and language and reflect the overall strategy and brand of the institution.
  4. Develop and maintain a consistent web style guide across the organization and its various channels and departments.
  5. Set analytics benchmarks and goals; compile and distribute reports on web and email analytics and social media participation; make recommendations based on thorough evaluation of analytics.
  6. Further organizational efforts in online ticketing and fundraising initiatives.
  7. Collaborate closely with IT Services department and external vendors on website maintenance, updates, SEO, planning and aligning marketing strategies with technology strategies.
  8. Work with marketing department to strategize online advertising and advise on emergent interactive advertising opportunities and analytics to further revenue goals.
  9. Directly supervise the Web Coordinator on all aspects of daily operations, including the website, email marketing, job tracking and production schedules and related online activities
  10. Keep ahead of web and social media trends, innovations and emergent interactive technologies; make recommendations on new features and applications to keep The Philadelphia Orchestra's position as an innovator in the field
  11. Other duties as assigned.

Education/Experience:

Bachelor's degree required, with five or more years in marketing and web technologies. Must possess a strong understanding of web marketing technology and know how to use electronic media to enhance The Philadelphia Orchestra's objectives, with a particular focus on revenue generation and engagement.

Knowledge/Skills/Abilities:

  1. Strong knowledge of HTML and CSS
  2. 2 or more years of experience using Drupal CMS version 7
  3. Expert knowledge of Adobe Creative Cloud Suite
  4. Experience with GitHub or similar code deployment tool a plus
  5. Experience with AngularJS and Amazon Web Services a plus
  6. Knowledge of search engine optimization and Google Grant management
  7. Stellar verbal and written communication skills
  8. Experience providing statistical tracking and report information.
  9. Experience managing multi layered projects
  10. Detail oriented and ability to work in a fast-paced, deadline driving environment
  11. A collaborative spirit and ability to engage colleagues and leadership
  12. An appreciation of classical music preferred.

Working Conditions/Physical Demands:

Routine for office environment. Some evening and weekend hours required for Orchestra concert duties and seasonal demand.

To Apply: Send cover letter and resume to humanresources@philorch.org

Mail to: The Philadelphia Orchestra Association Attn:  Human Resources One South Broad Street, 14th Floor Philadelphia, PA  19107

Coordinator, Corporate and Foundation Relations

Department: DevelopmentReports to: Senior Director, Corporate and Foundation Relations

Summary:

The Coordinator of Corporate and Foundation Relations plays a key role on the Corporate and Foundation Relations (CFR) team responsible with generating more than $5M in annual revenue. This position is responsible for the administrative and logistical support of the CFR unit. In coordination with the Senior Director of Corporate and Foundation Relations, emphasis is placed on activities which will retain donors, raise average giving level of donors and build a new base of donors.

Essential Functions:

  1. Provide administrative support for the CFR unit including tracking of revenue and expenses, scheduling meetings, coordinating calendars, drafting letters, organizing spreadsheets, and internally coordinated mailings.
  2. Assist in monitoring the CFR budget, the monthly reconciliation of budget transactions and any year-end closing documentation. Additionally, manages the disbursements, tracking and invoicing needs for the CFR unit.
  3. Assist the Senior Director in managing the VIP boxes for CFR including tracking all tickets throughout the season and working closely with the Priority Patron Representative to ensure tickets are disbursed in a timely fashion.
  4. Plan, organize and implement CFR special events/meetings/receptions including the creation of event timelines, task lists, maintaining the invitation lists, and managing RSVPs.
  5. Work with the Senior Director and Associate Director to prepare proposals, reports, cover letters, budgets, and letter of inquiry for current and prospective foundations, corporations, institutions, and government funders, tracking revisions from the Senior Director and Associate Director and create final packages for timely delivery.
  6. Compose letters, documents, and proof and edit CFR written communication materials.
  7. Prepare correspondence and complete relevant paperwork for the acknowledgment process
  8. Coordinate and manage the timely delivery of all benefits promised to sponsors, including interim and final reports, liaising as appropriate with program staff on status updates and progress toward stated goals.
  9. Working closely with the Development Services Coordinator to maintain the CFR donor records, assure that all updates concerning foundation, corporate, institutional donors are recorded in Tessitura database, taking special care to record relationships and connections.
  10. Maintain an administrative filing system, both hard copy and electronic mediums for all correspondence flowing from the CFR unit.
  11. Work closely with the Marketing and Graphics Coordinator to coordinate and manage the production of printed collaterals with sponsor recognition including updating the website and social media content, etc.
  12. Work closely with Marketing, Collaborative Learning and Artistic departments and other departments to ensure proper recognition for corporate, foundation and institutional donors are in appropriate materials such as but not limited to the website, Play Bill, Facebook, and other publications.
  13. Perform additional duties as assigned.

Education/Experience:

College degree required with a minimum of 2-4 years senior level administrative experience. Knowledge of fundraising and fundraising software and orchestral music a plus.

Knowledge/Skills/Abilities:

  1. Must possess poise and strong interpersonal skills and the ability to work collaboratively across the Development department and the entire organization.
  2. Must possess strong organizational skills and have the ability to manage more than one project simultaneously.
  3. Ability to work independently, exercise good judgement, be detailed oriented and maintain a degree of professionalism and confidentiality.
  4. Must manage high expectations, multiple demands, numerous sources of feedback and respond quickly to changing details.
  5. Excellent writing, editorial, and verbal communication skills required.
  6. Strong computer literacy skills required including database management and the ability to learn new software. Knowledge of computer networks, Word, Excel, Access, PowerPoint and the Internet to manage an efficient office operation.
  7. Experience with meeting/event planning.
  8. Ability to work in a dynamic, fast-paced environment.

Working Conditions/Physical Demands:

Routine for office environment. The employee will be required to have a flexible schedule to accommodate and staff events. This position will require early mornings, late evenings, and weekends.

To Apply: Send cover letter and resume to humanresources@philorch.org

Mail to: The Philadelphia Orchestra Association Attn:  Human Resources One South Broad Street, 14th Floor Philadelphia, PA  19107

Cloud/Systems Engineer

Summary:
The Cloud/Systems Engineer serves as a member of the IT Services Team and will be the technical lead for the on premise PC server infrastructure that serves The Kimmel Center and Philadelphia Orchestra IT consortium. In addition the Cloud/Systems Engineer will be required to perform a secondary job function as the team lead for all Curtis Institute of Music support and manage the Instructional Technology Specialist and the Helpdesk Project Coordinator who work exclusively for the Curtis Institute.

Essential Functions:
Infrastructure

 

  • Keep a master inventory of all current server and storage infrastructure supported by IT Services.
  • Maintain all server service contracts for server hardware, operating systems and virtualization software.
  • Manage, upgrade, document and maintain the disaster recovery technologies that support the IT Services infrastructure.
  • Manage scheduled backups and relationships of third-party vendors that help manage off site backups.
  • Provide input and maintain master budget (for operating and capital expenses) of the IT department; as well as updated Forecasts throughout the year for the Finance Department and year-end review.
  • Maintain relationships with technology vendors for server related hardware. Understand new offerings and make decisions as when to upgrade technology used by Shared Services.
  • Develop, test viability and maintain standard for instruction of new technology into the shared technology environment that meets client requirements in a cost effective manner.

 

VMWare/SAN

 

  • Manage, upgrade, document and maintain the virtualization software that operates the server infrastructure.
  • Manage, upgrade, document and maintain the storage area network that supports the storage needs for all server resources

 

Networking

 

  • Provide support on network switching in consultation with Helpdesk Manager and Director of Technology Infrastructure

 

VOIP

 

  • Develop and maintain VOIP system including Cisco Call Manager, Call Center and Unity

 

Application Support

 

  • Provide assistance in resolution of tickets in the help desk.
  • Perform Services for on-call after-hours IT Services support rotation.

 

Knowledge/Skills/Abilities

 

  1. Microsoft Windows Servers & SQL Server.
  2. Hardware and software load balancing.
  3. VMWare VSphere Client & ESX/ESXi
  4. Amazon Web Services (AWS) & VPC Services
  5. Microsoft Azure, Office 365 and other Cloud Services
  6. Client/Server architecture design skills
  7. Administration of Dell EqualLogic Storage solutions
  8. Knowledge of Cisco products for data and VOIP
  9. Knowledge of Linux and Windows operating environments
  10. Ability to work in a team environment and manage relationships with multiple departments
  11. Demonstrated organizational and supervisory Skills
  12. Ability to organize critical documentation for infrastructure support reference.
  13. Knowledge of the business practices of performing arts organizations, including ticketing, fundraising, personnel and event planning

 

Education/Experience

Bachelor’s degree in a related field plus a minimum of ten years of experience in Information Technology; or equivalent combination of education/training and experience.

Working Conditions/Physical Demands

Routine for office environment. Evening and weekend work may be required. Required availability for on-call after-hours IT support rotation.

To Apply:

Send cover letter and resume to:
humanresources@philorch.org

Mail to:

The Philadelphia Orchestra Association Attn: Human Resources One South Broad Street 14th Floor Philadelphia, PA 19102

Business Intelligence Developer

Department: IT Services
Reports to: Business Intelligence Manager
Supervisor to: N/A
Status: Exempt

Summary:

The Business Intelligence Developer supports various users in a consortium of performing arts organizations by designing and developing solutions that provide data for making important business decisions. The Business Intelligence Developer will contribute to a fast-paced and evolving business intelligence team. The person performing this job will be required to program effeciently in T-SQL, develop SQL Server Integration Services (SSIS) packages and SQL Server Reporting Services (SSRS) reports and must also be able to learn and adapt to new business intelligence technologies. The Business Intelligence Developer will also serve as an analyst and will need to effectively communicate with tecnhnical and non-technical stakeholders, solicit requirements and transform those requirements into actionable business intelligence solutions.

Essential Functions

 

  • Designing, testing and deploying ETL processes using Integration Services (SSIS) and reports using Reporting Services (SSRS), as well as other business intelligence and reporting tools such as Qlik, Tableau, etc..
  • Developing strategies for managing data models and cubes to deliver specific data for user requests.
  • Integration and development of new Business Intelligence tools that will enhance and improve overall reporting techniques and delivery.
  • Adding new data elements or source systems to the data warehouse loading process including development, testing, and deployment.
  • Managing tasks and assignments via the Business Intelligence Group Help Desk queue
  • Troubleshooting issues with Business Intelligence console
  • Creating and modifying reports that adhere to established guidelines
  • Designing, creating, and modifying dashboards in the Business Intelligence console
  • Monitoring the integrity of the data in load processing, database and web applications.
  • Working one-on-one with end users to help them with questions on Business Intelligence functionality
  • Working one-on-one with end users to help them with questions on Business Intelligence functionality

 

Education/Experience:

Bachelor’s degree in a related field plus a minimum of three years of experience in Information Technology; or equivalent combination of education/training and experience.

Knowledge/Skills/Abilities

 

  • Proficiency in T-SQL
  • Experience designing and deploying objects in the MS BI suite (SSIS/SSAS/SSRS)
  • Experience designing and writing enterprise level ETL processes, reports and dashboards.
  • Excellent verbal and written communications skills for effective interactions with clients to assess what is needed in a project and then be able to relay that into specifications.
  • Willingness and drive to learn new technologies and contribute meaningful solutions to the business intelligence team
  • Strong analytical skills.
  • Experience working in an agile development environment
  • Experience with C#, .NET framework is desirable.
  • Experience with data warehouse systems using both relational and dimensional schemas desirable.
  • Experience with Team Foundation Server or other source control systems is desirable
  • Must be self-motivated and work well in a team environment.

 

Working Conditions/Physical Demands

Routine for office environment. Evening and weekend work may be required. Required availability for on-call after-hours IT support rotation.