Open Administrative Positions
How to Apply to The Philadelphia Orchestra Association
The Philadelphia Orchestra accepts resumes via e-mail, U.S. mail, and fax and keeps them on file for up to one year. If your application meets the qualifications for a position, the Orchestra's Human Resources Office will forward your resume to the hiring manager. In addition, you may be considered for any position for which you are qualified.
Due to the significant volume of resumes received, we regret that we cannot update you about the status of your employment application. A Human Resources representative will contact qualified candidates for an interview.
At the time of the interview, you will be asked to complete an employment application.
Three ways to apply:
If you would like to be considered for a position please send a cover letter and resume to:
- Mail to: The Philadelphia Orchestra Association Attn: Human Resources One South Broad Street | 14th Floor Philadelphia, PA | 19107
- Or fax to 215.875.7678
Indicate the position(s) desired in the subject heading of your e-mail and attach a cover letter and resume. Remember to include your name, address and telephone number on the front page of your resume. We also ask that you please mention how you were referred to us (website, newspaper ad, Orchestra employee). Please send only one copy of your cover letter and resume.
The preferred method of application is via e-mail using a Microsoft Word format. The Philadelphia Orchestra is an Equal Opportunity Employer committed to diversity in the workplace. The following administrative positions are open:
The Philadelphia Orchestra invites applications and nominations for the position of Vice President of Marketing, available in the Spring of 2019.
The Philadelphia Orchestra is one of the preeminent orchestras in the world, renowned for its distinctive sound and admired for its legacy of imagination and innovation on and off the concert stage. The Orchestra is inspiring the future and transforming its rich tradition of achievement, sustaining the highest level of artistic quality, but also challenging and exceeding that level by creating powerful musical experiences for audiences at home and around the world.
As the founding resident company of the Kimmel Center for the Performing Arts, The Philadelphia Orchestra presents its main season there in Verizon Hall. Within the city, the Orchestra performs during summer months at the Mann Center for the Performing Arts and Penn’s Landing, Longwood Gardens, and the Philadelphia Navy Yard, which are often venues for free Neighborhood Concert Series as well as educational and community partnership programs. In summer, the Orchestra enjoys a three-week residency in Saratoga, New York, and a week with Bravo! Vail Music Festival in Colorado.
Through concerts, tours, residencies, presentations, and recordings, The Philadelphia Orchestra is a global ambassador for Philadelphia and the nation. In addition to touring in Europe, the Orchestra has a five-year agreement with the National Centre for the Performing Arts in China and a five-year agreement with the Shanghai Media Group. The Orchestra has a strong media presence with recordings available on disc and digital music services, weekly radio broadcasts, and a national radio series on Sirius FM.
Yannick Nézet-Séguin is now in his seventh season as Music Director of The Philadelphia Orchestra. Matías Tarnopolsky was appointed President and CEO in 2018. Ryan Fleur is Executive Director.
The Vice President of Marketing develops and leads the marketing strategy for The Philadelphia Orchestra as an institution and for the Orchestra’s programs and activities worldwide. The Vice President is responsible for the consistency and effectiveness of messages delivered to the Orchestra’s many stakeholders and diverse audiences through print and digital marketing materials, messaging, and the Orchestra’s website. The Vice President manages, promotes, protects, and expands The Philadelphia Orchestra’s brand. S/he ensures optimal positioning for The Philadelphia Orchestra in the local, regional, national, and international marketplace.
The Vice President of Marketing is responsible and accountable for achieving and exceeding annual revenue goals for subscription and single ticket sales, currently at $12 million, and for all aspects of audience development for The Philadelphia Orchestra’s concerts at the Kimmel Center and the Philadelphia Academy of Music. S/he designs and implements strategic marketing plans and ticket sales campaigns. S/he collects and analyzes sales and patron data to ensure data-driven marketing decisions designed to expand audiences and maximize revenue. The Vice President oversees design and content development for the Orchestra’s website and all print and digital marketing materials.
The Vice President of Marketing leads, motivates, supervises, and evaluates a marketing team of seven and manages a marketing budget of $3.5 million. S/he collaborates with the development team in securing and fulfilling concert sponsorships. S/he develops and directs individual giving campaigns for gifts of less than $1,000. S/he collaborates with the Artistic Planning team in developing ticket sales goals and marketing strategies for individual concerts and events. The Vice President of Marketing oversees and manages the Orchestra’s relationship with Ticket Philadelphia to ensure patron loyalty through excellence in all aspects of customer service.
The ideal candidate will be a seasoned professional who combines a passion for orchestras and symphonic music with the proven ability to build audiences, achieve revenue goals, and strengthen brand recognition internationally. S/he will be a creative and strategic thinker who is able to develop and lead implementation of institutional and event-specific marketing plans.
The successful candidate will have the demonstrated ability to conduct, analyze, and utilize market research to design marketing strategies that achieve revenue goals. S/he will be knowledgeable about marketing best practices for the performing arts, including patron services and retention, use of technology, social media, e-commerce, telemarketing operations, pricing and packaging, web marketing, licensing, sales, and institutional branding. A strong working knowledge of music, artists, and repertoire, although not required, will be considered an asset.
The successful candidate will have strong project management experience, including balancing multiple priorities and deadlines. S/he will demonstrate the ability to align priorities with institutional goals. S/he will be experienced in managing an organization’s brand, image, and message in multiple and diverse cultural environments.
The successful candidate will be an effective manager of human and financial resources. S/he will have excellent communication and organizational ability. S/he will be creative, curious, persistent, and imaginative. S/he will be a problem solver with a collaborative management style that focuses on accomplishment and success. The successful candidate will be a person of integrity and high ethical standards with a strong personal commitment to transparency. S/he will be able to accept a work schedule that includes attendance at evening and weekend performance and events.
Compensation, including benefits, is competitive and commensurate with qualifications and experience.
The Philadelphia Orchestra is an equal opportunity employer and is committed to diversity, inclusion, and equity in all facets of the organization. We seek to develop a diverse candidate pool and welcome nominations and applications from all qualified candidates regardless of race, gender, sexual orientation, age, disability, religion, or national origin.
Applicants are asked to prepare a cover letter that describes your specific interest in The Philadelphia Orchestra and outlines your qualifications for the position. Please submit with a resume, salary requirements or expectations, and contact information for at least three professional references. Electronic submissions are requested. All applications will be treated as confidential and references will not be contacted without the candidate’s knowledge and agreement.
Please send materials to:
The Philadelphia Orchestra – VP of Marketing
c/o Catherine French Group
2500 Q Street NW, Suite 623
Washington, DC 20007
Please submit material in Adobe PDF or Microsoft Word format.
Reports to: Director of Audience Development
Supervisor to: Marketing Interns
The Institutional Marketing Manager oversees special projects and concert series that support audience development and community relations with The Philadelphia Orchestra. This position will execute tactics to generate and increase interest in special projects and programs. This position will re-define and implement and maximize engagement, participation and retention in institutional programs and identified concert series.
The Institutional Marketing Manager is accountable for successful execution of marketing tactics, budget management, reporting and administrative duties. This includes meeting deadlines as outlined in marketing plans, efficient management of budget and resources for completion of duties, and positive working relations with colleagues. This position will be measured by the successful growth of projects and campaigns directly tied to this position.
- Manage marketing initiatives including direct mailings, e-communications, event planning, and creative schedule of all assigned special projects, programs, and select concert series.
- Manage special promotional activities and programs that support institutional marketing initiatives in collaboration with IT, Development, Ticket Philadelphia, Kimmel Center Box Office and Front of House staffs.
- Execute of all tactics for subscription and single ticket sales for the Family Concert Series and Sound All Around.
- Develop and execute strategies to support institutional programming for all events in the community, such as free concerts, neighborhood concerts, and concerts of special invitation.
- Works with Business Intelligence to analyze all trends pertaining to the assigned special projects and programs.
- Manage special audience development projects such as eZseatU, TeenTix, and Philadelphia School District Teacher Ticket Program.
- Maintains digital archives of marketing collateral and promotional files for all assigned projects, through the DAM system.
- Maintains department expense tracking and process invoices for assigned special projects and programs, working with marketing department for timely accounting of payments and expenses by Finance department standards.
- Assists in the management of the Philadelphia Orchestra inbox, for prompt response on all assigned special projects and programs.
- Attend concerts; represent the Marketing Department at concerts and events with an eye to increased patron retention activity.
- Provides support for surrounding complimentary voucher program.
Bachelor’s degree required, with a minimum of 3-5 years of arts marketing and project management experience. Direct experience with a symphony orchestra and/or performing arts presenter preferred. Experience in managing customer loyalty programs. Proven track record of success in building programs and increasing overall customer satisfaction. Working knowledge of classical music preferred.
- Ability to communicate effectively, not only with entire marketing staff, but also on matters such as logistics with members of IT, development and Ticket Philadelphia staffs.
- Excellent verbal and written communication skills with the ability to present effectively internally and externally.
- Ability to track and monitor marketing budgets.
- Thorough knowledge and understanding of advertising and marketing disciplines.
- Knowledge of and experience in orchestra industry and performing arts field.
- Success in creating and implementing customer loyalty programs
- Knowledge of marketing systems and ticketing and subscription based sales.
- Excellent organizational skills and efficient time management.
Working Conditions/Physical Demands:
Routine for office environment. The employee will be required to attend meetings/events during evening and weekend hours.
Department: Digital Media
Reports to: Director, Digital Media and Video Production
The Digital Asset Manager is responsible for overseeing the Orchestra’s digital asset management and Orchestra On Demand content and systems.
This individual will work closely with the Director of Media, Director of Publications and Content Development, and Marketing department to ensure the Orchestra’s digital assets are organized, catalogued, and properly managed.
- Oversee the migration and proper metadata tagging of content into the digital asset management system(s) from various file formats and codecs.
- Serve as the staff point-of-contact for the digital and media asset management systems, providing training and assisting with queries as needed, partnering with key staff to ensure metadata completion and compliance.
- Uphold governance policies and procedures to ensure standardized asset categorization, establish consistent data definitions, and monitor overall quality of content.
- Identify and manage the resolution of data quality issues such as uniqueness, integrity, accuracy, consistency, and completeness.
- Monitor system usage and identify solutions to improve participation, requests, and workflows.
- Assist the support team in user support and system maintenance.
- Monitor search queries and search experience trends to improve the quality of metadata.
- Other duties as assigned.
A Master’s degree in library and information science, or equivalent degree strongly preferred. Previous experience with content or digital asset management systems. Experience digitizing and managing a variety of formats, including audio, video, images, and the creation of associated metadata is required.
- Strong organizing and planning skills with attention to detail.
- Self-starter with the ability to work both independently and as part of a team.
- Excellent analytical, oral and written communication skills.
- Excellent knowledge of and aptitude for computers, software, and media formats.
- Knowledge of both Mac and PC platforms.
- Knowledge of Audio, Video, and Image editing software.
Working Conditions/Physical Demands:
Routine for office environment.
Department: Orchestra Operations
Reports to: Director of Orchestra Personnel
The Operations Coordinator handles administrative matters to ensure the smooth and efficient functioning of the Operations Department.
The Operations Coordinator reports to the Director of Orchestra Personnel and works closely with staff of the Operations Department (Vice President of Operations, Director of Orchestra Personnel, Associate Personnel Manager, Tour Manager, Production Manager) as well as with colleagues in the Artistic and Marketing departments, Kimmel Center personnel and external concert venue partners of The Philadelphia Orchestra, including personnel at summer venues and on tour.
This is a temporary position of not longer than six months duration.
- Carry out administrative duties including, but not limited to, check requests/invoices, printing and posting of production sheets, photography, filing and archiving of completed programs, ordering supplies, and preparing various schedules and reports accurately and on time.
- Manage Kimmel Center space usage for The Philadelphia Orchestra, processing booking inquiries from Philadelphia Orchestra staff including chorus rehearsals and warm up spaces, audition times, tech-holds, receptions, meetings and special events. Ensure current season calendar of events and Kimmel Center calendar correctly reflect Philadelphia Orchestra use and needs. Manage room requests for musicians and maintain sign-up sheet system.
- Edit, proof and distribute season date book and summer date book pages, both printed and electronic versions.
- Assist with design, distribution, collection and coordination of tour forms, passport and visa requests, itinerary preparation and revisions, tour book preparation and distribution. Assist with organization and execution of travel, lodging and logistics for tours and residencies.
- Support administrative needs in regard to contracts, facility rentals, instrument records, labor calls and related functions.
- Attend weekly interdepartmental operations and production meetings and other meetings as requested or assigned; take notes and provide follow-up as assigned.
- Assist with special performances including Collaborative Learning, Opening Night, Organ Halloween, NYE, GSOC, Academy of Music Anniversary Concert, Season Announcement, MLK, and film presentations.
- Other duties as assigned.
Bachelor’s degree required with prior Orchestra and production administrative experience preferred. A combination of education and/or training and experience may be considered.
- Ability to produce accurate documents and pay attention to detail.
- Excellent interpersonal and communication skills, and experience working with a team.
- Strong organizational skills with the ability to manage and prioritize simultaneous projects in a fast-paced environment.
- Proficiency in Microsoft Office (extensive Excel experience); experience with OPAS/ArtsVision helpful.
- Ability to read music and familiarity with orchestral repertoire helpful.
Working Conditions/Physical Demands:
Routine for office environment. The employee may be required to travel off-site, including domestic and possibly international travel, and may perform some functions of the job during evening and weekend concerts.
Department: Development, Academy of Music Restoration Fund Office
Reports to: Manager, Restoration Office; Senior Director, Restoration Office
Status: Temporary, Seasonal
The temporary, seasonal Development Assistant in the AOM Restoration Fund Office is a position that will assist with the administrative aspects of all projects for the Academy of Music activities including the Academy of Music Restoration Fund, Anniversary Concert and Ball, prospect and donor cultivation events, data entry, event and gift processing, acknowledgements, tracking and reporting, all prospect research and research entry into the database and assistance with all major gift pipeline information.
This position is full-time (a maximum of 40 hours per week) and will be seasonal from September 6, 2017 through March 31, 2018.
- Process, record and acknowledge all telephone, mail, and Academy website online transactions for the Academy of Music, including Concert and Ball reservations, Restoration Fund contributions, Underwriting contributions, invoicing and tracking for all unpaid AOM pledges . All transactions will be completed within Philadelphia Orchestra Development and Finance Department protocols.
- Assist with all donor and attendee lists for Academy Newsletters, Anniversary Program Book and Orchestra Playbill.
- Work closely with The POA’s Development Services department to develop and adjust systems and code and report on all gifts accurately.
- Assist with the coordination of the invitation process including list review, data entry and collating.
- Assist in coordinating the logistics for committee, internal, prospect, and donor meetings and events.
- Assist the Academy Restoration Office Manager and Coordinator with the production of the Anniversary Concert Program Book as needed.
- Assist with seating for the Academy of Music Concert and Ball as needed.
- Provide administrative support to the department, including drafting letters, updating, producing and organizing spreadsheets, producing reports, and coordinating printed materials.
- Answer Concert and Ball main phone number and process all inquiries, payments, donations or ticket purchases over the phone and by email.
- Assist in calling Attendees for seating questions and answers.
- Assist with prospect research for the AOMRFO and enter into the database information including individual, corporate, foundation and all biographical information on event committee members, within Philadelphia Orchestra Development database protocols.
College degree preferred with one year of development experience required; or equivalent combination of education and experience. Strong and proven administrative skills required.
- Must possess strong time management skills and attention to detail.
- Excellent organizational and communication skills (verbal and written).
- Strong interpersonal skills and ability to work collaboratively across several departments.
- Experience with database management and proficiency in MS Office.
- Strong understanding of financial processes.
- Ability to handle confidential information with accuracy and discretion.
- Must be available to work evenings and/or weekends as needed.
Working Conditions/Physical Demands:
Routine for office environment.
Reports to: Communications Manager
Reporting directly to the Communications Manager and working closely with a team that includes the Director of Publications & Content Development and the Vice President of Communications, the Communications Coordinator supports all public relations and publications activities of The Philadelphia Orchestra to strategically advance the Orchestra’s public image and its organizational revenue goals. This position is responsible for helping to execute a comprehensive media relations strategy, supporting social media efforts, and assisting with day-to-day activities of the department.
- Write press releases, media advisories, social media content, blog posts, e-newsletter content, and other institutional materials to represent the strategic messages of The Philadelphia Orchestra.
- Publicize concerts and events by creating and repurposing content through a variety of institutional channels.
- Plan, pitch, and place stories in local media outlets.
- Assist with implementing social media strategy, write and schedule social posts, maintain social media content calendar, track and analyze social analytics, and stay apprised of trends and algorithms.
- Assist with interview coordination for media partners, including WRTI and SiriusXM.
- Serve as liaison to artists, managers, and publicists; maintain artist publicity materials.
- Coordinate interviews with artists and Orchestra musicians for multiple purposes (media requests, promotional videos, institutional materials such as Playbill and the Orchestra blog).
- Coordinate press ticket requests with Ticket Philadelphia and the Orchestra’s marketing team.
- Support budgeted revenue goals for ticket sales and fundraising by disseminating organizational messaging.
- Maintain and regularly update the department’s media database.
- Distribute daily clips, track press coverage, and compile clip reports for departmental and institutional use.
- Assist the Director of Publications & Content Development with production of Orchestra program books.
- Assist in the coordination of institutional photography, organize and keep current stock photographs, maintain photo archive, and work with outside photographers.
- Assist Communications Manager and Director of Digital Media & Video Production with conceptualization, production, and editing of video materials.
- Serve as PR department representative at meetings to gather and coordinate content for publicity efforts.
- Liaise with Kimmel Center Resident Company PR representatives and other community partners on joint promotions and other opportunities.
- Participate in PR concert duty rotation, including managing photographers and greeting media.
- Process invoices and other administrative tasks.
- Other duties as assigned.
Bachelor’s degree in public relations, communications, or related field required. Knowledge of, and interest in, classical music preferred. A minimum of one year of experience in public relations. Equivalent combination of education/training and experience may be considered.
- Public relations or similar experience with proven background in PR writing, working with the media, placing stories, and managing social media.
- Strong writing and proofreading skills.
- Outstanding interpersonal skills with the ability to articulate messages to a variety of audiences.
- Excellent organizational and time management skills.
- Knowledge of classical music preferred.
- Ability to work in a fast-paced, high energy environment and manage multiple projects simultaneously.
- Ability to work as part of a team.
- Sense of humor.
- Strong computer skills including MS Office, PhotoShop, Final Cut Pro. Must be familiar with, and experienced in, a variety of social media platforms including but not limited to Facebook, Instagram, Twitter, YouTube, and Snapchat.
Working Conditions/Physical Demands:
Routine for office environment. The employee will be required to perform the essential functions of the job during evening and weekend concerts and other media events.
Reports to: Vice President, Marketing
Supervisor to: Audience Development Manager and Institutional Marketing Manager
The Associate Director of Audience Development’s primary goal will be to attract, retain and engage new audiences in targeted segments for The Philadelphia Orchestra across all product lines for Philadelphia area-based concerts for the Orchestra.
This position will execute tactics to generate high levels of audience satisfaction, expand audience engagement and enrichment activities, and grow revenue in key areas. Specifically, the main focus will be on cultivating more diverse and younger patrons in the 21-40 age range (Young Friends), including growing revenue in both contributed and earned in this segment. Additional areas of focus will include defining robust group and corporate sales programs, student ticket programs (TeenTix and eZseatU), the APPLE program, and other targeted segments as identified.
The Associate Director of Audience Development will be required to communicate effectively, not only with entire marketing staff, but also on matters such as logistics in all channels of donation fulfillment with members of IT, development and Ticket Philadelphia staffs. This position will create and manage Group Sales and Young Friends budgets and will work collaboratively with development services and annual fund staffs.
- Lead the Audience Development and Group & Corporate Sales efforts in all marketing tactics to create engaging, high leverage campaigns and plans that are efficient, cost effective and targeted to grow audience and earned revenue across all product offerings.
- In coordination with the VP, Marketing and Director of Marketing, set annual sales and patron retention goals for these segments and monitor progress against goals.
- Actively engage in strategic and tactical planning processes with Directors of Marketing and Individual Giving to design, create and execute contributed revenue plans for the Young Friends segment, creating engaging, efficient, cost effective and targeted campaigns to grow participation in the Orchestra’s donor base in this segment, which may include direct mail and telefunding campaigns including meeting all deadlines for brochure production, list and lead management, etc., to meet identified organization metrics / goals.
- Create and cultivate partnerships with local organizations and affinity groups that cater to target demographics; manage special promotional activities and programs that drive patron retention goals within these segments including the creation of special events designed to grow new audiences both on and offsite the Kimmel Center.
- Work with Graphics and Web Design for production and creation of all print and electronic materials.
- Coordinate fulfillment and acknowledgement process with development department for the Young Friends contributed revenue.
- Oversee the Young Friends Advisory Council.
- Track metrics and evaluate audience development efforts against key performance indicators and report analytics in this area both internally and externally with oversight from the VP, Marketing and Director of Marketing.
- Consistently monitor and track the portion of the Marketing budget expenses related to audience development and group sales.
- Collaborate with Ticket Philadelphia, Kimmel Center Box Office and Front of House staff on related customer service initiatives and events.
- Represent The Philadelphia Orchestra at selected conferences, trade shows, and networking events.
- Attend concerts; represent the Marketing Department at concerts and events with an eye to increased patron engagement and retention.
Bachelor’s degree in marketing, communications, business, or a related field. 5 years of general marketing experience, arts marketing experience preferred. Knowledge of classical music a plus.
- Superior organizational skills, attention to detail and the ability to meet deadlines.
- Demonstrate creativity, an innovative spirit, initiative, strong problem resolution, and be able to thrive in a fast-paced, team-oriented environment.
- Thorough knowledge and understanding of advertising and marketing disciplines including marketing systems, ticketing, and subscription based sales.
- Success in creating and implementing low end donor giving programs
- Proficient in Microsoft programs. Ability to learn other software programs as needed. Familiarity with Tessitura ticketing software or other types of customer databases is a plus.
- Possess excellent verbal and written communication skills with the ability to present effectively internally and externally
- Schedule flexibility and willingness to work some nights and weekends for concert duty as needed.
Working Conditions/Physical Demands:
Routine for office environment. The employee will be required to perform the essential functions of the job during evening and weekend concerts and/or events.
Reports to: Assistant Vice President of Development
The Manager, Prospect Research and Strategy (MPRS) carries a broad portfolio of responsibilities that directly impact the Orchestra’s annual and special fundraising campaigns, including an impending capital campaign. The MPRS has daily interaction with gift officers regarding their respective and collective fundraising strategies and efforts and provides key support services including prospect research and management of prospect activities in the Tessitura database.
The primary responsibility of the MPRS is to regularly compile research on prospective major donors for the President and CEO, Board leadership, Development Committee, and Development Officers. The MPRS participates in weekly gift officer strategy sessions and is responsible for the coordination, tracking, and reporting of major gift ($3,500+) cultivation and solicitation activity, providing support for Development Officers to deliver a highly coordinated and effective major gifts program.
- Create in-depth research on prospective major individual, foundation, and corporate donors.
- Prepare briefings for donor meetings and cultivation events for the President and CEO, Board Chair, Development Committee members, Orchestra staff leadership and Development Officers.
- Manage the tracking and reporting of major gifts cultivation, solicitation, and stewardship activities in the Tessitura database. Coordinate with Development Officers regarding their donor activities and tracking within the database.
- Participate in weekly Development Officer strategy sessions and provide necessary support and assistance.
- Provide regular reports on major gifts activities to Development Officers and Orchestra management. These include weekly activity reports, analytic reports and special requests.
- Work across departments to ensure standardizes and consistent use of Tessitura’s prospect management capabilities.
- Manage the timely major donor acknowledgment letter process for the Vice President of Development.
- Assist with onsite donor event logistics and execution, including occasional evening and weekend events.
Bachelor’s degree with 3-4 years of development office experience, preferably with a mid- or large-sized organization. Prospect research experience required – including familiarity with web-based research services – as is experience using a donor database such as Tessitura, Raisers Edge, or similar, as well as screening databases like WealthEngine and iWave, or similar. Interest in orchestral music and/or the performing arts is a plus. Writing samples will be required during the interview process.
- Excellent communication and writing skills.
- High degree of organization and attention to detail.
- Ability to work collaboratively across Development departments and entire POA.
- Strong analytical and problem-solving skills.
- Ability to work independently and comfort suggesting and taking initiative on new projects.
- Team player who can coordinate and share information with a variety of people.
- Ability to manage a multitude of tasks and manage multiple projects.
- Ability to work with highly confidential information.
- Advanced skills in MS Office, with a strong proficiency in Excel, and development software.
Working Conditions/Physical Demands:
Routine for office environment. The employee will occasionally be required to attend meetings/events during evening and weekend hours.