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Open Administrative Positions

How to Apply to The Philadelphia Orchestra Association 

The Philadelphia Orchestra accepts resumes via e-mail, U.S. mail, and fax and keeps them on file for up to one year. If your application meets the qualifications for a position, the Orchestra's Human Resources Office will forward your resume to the hiring manager. In addition, you may be considered for any position for which you are qualified.

Due to the significant volume of resumes received, we regret that we cannot update you about the status of your employment application. A Human Resources representative will contact qualified candidates for an interview.

At the time of the interview, you will be asked to complete an employment application.

Three ways to apply: 

If you would like to be considered for a position please send a cover letter and resume to:

  1. humanresources@philorch.org
  2. Mail to: The Philadelphia Orchestra Association Attn: Human Resources  One South Broad Street | 14th Floor Philadelphia, PA | 19107
  3. Or fax to 215.875.7678

Indicate the position(s) desired in the subject heading of your e-mail and attach a cover letter and resume. Remember to include your name, address and telephone number on the front page of your resume. We also ask that you please mention how you were referred to us (website, newspaper ad, Orchestra employee). Please send only one copy of your cover letter and resume.

Resume Tips: 

The preferred method of application is via e-mail using a Microsoft Word format. The Philadelphia Orchestra is an Equal Opportunity Employer committed to diversity in the workplace.  The following administrative positions are open:

Orchestra General Manager

Department:Operations
Reports to: Executive Vice President for Orchestra Advancement (EVP)
Supervisor to: Director of Operations, Orchestra Personnel Manager

Summary:

The Orchestra General Manager (GM) is responsible for influencing and executing the long-term plans for the orchestra’s daily operations. The GM will inspire and manage orchestra personnel and operations, labor relations, individual musician contracts, and contracts with external partners. This position will work with the EVP to meet goals, both departmentally andinterdepartmentally, and to imagine and execute creative deployment of the orchestra calendar to maximize exposure and revenue for the Association. This will include multi-season management and preparation of the orchestra schedule and related budgets 3-5 years out, working closely with the VP of Artistic Planning, orchestracommitteesand CFO to draft those plans and ensure their accuracy. The GM will be responsible for all international and domestic tour planning, and for managing the Collective Bargaining Agreement with the musicians and the execution of the rules within which will require proven experience with labor union relationships.

Essential Functions:

  1. Responsible for setting strategy and directing the collective bargaining negotiations process with the musicians, stagehands, and teamsters.
    1. Responsible for implementing all collective bargaining agreements, including understanding and creatively deploying orchestra split rules and experimental language.
    2. Ensure adherence to contract terms 
    3. Interpretation of contract terms
    4. Solving contract interpretation problems; grievance avoidance
       
  2. Responsible for managing orchestra personnel and operations, to include:
    1. Understand and maximize creative deployment of the Orchestra calendar
    2. Serving as first point of contact liaison with Members Committee and collaborate with the Tour Committee
    3. Negotiate all individual musician contracts
    4. Solving other contractual issues
    5. Serving as a primary contact for the leadership committees of the Orchestra
    6. Overseeing all orchestra operations in Verizon Hall
    7. Dealing with and resolving grievances, and other areas of dispute within the orchestra corps of players.
    8. Oversee the administration of musician instrument inventory and insurance program.

  3. Responsible for working with the Finance Department to oversee budgets for orchestra expenses, to include musicians, extra musicians, internal production, external production, hall rental and touring.
    1. Initiate the budget pro forma process for prospective concerts and special income-producing projects.
    2. Oversee and manage the 5 yearbudgeting for the Orchestra and related operations. 

  4. Oversee and plan Orchestra tours and external productions.

    1. Plan itinerary with Vice President Artistic Planning
    2. Negotiate contracts
    3. Oversee travel logistics, hotel and cargo
    4. Oversee negotiation of travel details with Tour Committee
       
  5. Partner with Vice President of Artistic Planning and Director of Digital Media on electronic media projects, including, but not limited to audio and visual,Internetand Web-based technologies
    1. Ensure compliance of Integrated Media Agreement.

  6. Together with the EVP for Orchestra Advancement, maintain relationships, negotiate and monitor contracts with all POA partners, including the Mann, Saratoga, Vail, Carnegie Hall, and others as required.
    1. Oversee the on-the-ground team at all POA partner locations (summer homes, runouts, tours).
    2. Read, interpret, review and when appropriate, create contracts for new and existing projects and partners.
       
  7. Develop and grow the operations and personnel staff through coaching and when appropriate, delegationof additional duties.
     
  8. Assist the EVP for Orchestra Advancement and President and CEO in representing the POA in the community.
    1. Assist in special fund raising projects.
       
  9. Sit on the Senior Management Team and, as such, take responsibility proactively for close working relationships with all departments.
    1. Sit on Board committees as appropriate.

Education/Experience: 

Bachelor’s degree required with extensive experience (minimum 5-10 years) in symphony orchestra management, including negotiations and labor relations.  Familiarity with professional orchestra management,operationsand knowledge of orchestral repertoire is strongly preferred.  

Knowledge/Skills/Abilities:

  1. Proven supervisory skills with strong interpersonal skills and discretion.
  2. Ability to work collaboratively with Orchestra musicians
  3. Ability to work with high-profile artists and personalities in an attentive, calm, and professional manner.
  4. Excellent negotiating skills.
  5. Financial acumen and ability to work withhigh levelbudgeting.
  6. Articulate communicator, both written and verbal.
  7. Creative problem solver with a strong ability to work effectively on multiple projects simultaneously in a fast-paced environment.
  8. Technological expertise/experience with proficiency in MS Word, Excel.  Knowledge of OPAS a plus.
  9. Must possess a collaborative style and have an open attitude towards co-workers.

Working Conditions/Physical Demands:

Routine for office environment. This position will be required to travel off-site domestically and internationally, and will perform the essential functions of the job during evening and weekend concerts.

 

Orchestra Advancement Administrative Specialist

Department:Administration
Reports to: Executive Vice President of Orchestra Advancement
Status: Exempt

Summary:

Reporting to the Executive Vice President of Orchestra Advancement (EVPOA), the Orchestra Advancement Administrative Specialist (OAS) is responsible for the smooth flow of calendar and communications between the EVPOA and the President and CEO, Executive Vice President for Institutional Advancement (EVPIA), senior management of the POA, and the organization’s global-related projects and initiatives.  The OAS will also support a team of consultants, all of whom help advance the mission and goals of the POA regarding international touring and cultural diplomacy and associated funding.  This position will also, as required, provide support for the Orchestra’s lobbying activities at the City, State and Federal levels.

The OAS must have the ability to interact with staff, board of directors and donors at all levels, show a proactive approach to work and will be responsible for a wide range of complex and confidential administrative and operational tasks.  The OAS must be flexible to adapt to frequently changing events on a daily basis and must be available for concerts, meetings and events that take place in the evenings and weekends.

Essential Functions:

  1. Manage calendar and schedule for the EVPOA, interacting with internal and external individuals; schedule all meetings and appointments and provide all telephone support.  Greet visitors on behalf of the EVPOA and the Orchestra global consultants.  Maintain and update EVPOA’s contact list in Outlook.
  2. Coordinate and maintain regular meetings with the CEO, EVPIA, CFO, VP of Marketing, Orchestra General Manager, Managing Director of IT, VP of TicketPhiladelphia, HR Director and VP of Artistic Planning to ensure the strategic and daily work of the institution is moving forward. 
  3. Assist the EVPOA in the updating and execution of contracts with venue partners (Carnegie Hall, Saratoga Performing Arts Center, Bravo! Vail, Washington Performing Arts and the Mann Center) and international tour partners. This includes creating and processing invoices for sponsors, presenters, vendors, artists, special events, and consultants as necessary.  
  4. Maintain strict confidentiality of all highly sensitive financial Executive Office, POA, Board and donor membership matters.
  5. Prepare, coordinate and manage the travel arrangements for the EVPOA and the global consultants, purchasing tickets, preparing travel itineraries and schedules, using Orchestra trade partnerships as appropriate.  Includes international and domestic travel arrangements, hotel arrangements, housing for summer venues.  Coordinate with Orchestra Production and Personnel on any international travel documentation required for relevant staff and consultants.
  6. Organize, prioritize, and summarize the content of incoming materials, including the maintenance and archiving of electronic and hard copy files as appropriate.  Draft and produce correspondence and mailings for the EVPOA and global initiatives.  Monitor EVPOA’s incoming and outgoing emails and respond as appropriate.
  7. Independently respond to issues and requests that do not require the direct attention of the EVPOA.
  8. Effectively communicate internally and externally to regularly update key team members with progress reports.   Communicate questions and updates on behalf of the Executive Management and Global Initiatives team members to key stakeholders outside of the organization.
  9. Develop an efficient, effective protocol to review and approve any written communication prior to distribution.
  10. Track and monitor expenses for EVPOA, including monthly Amex statements and expense reports, and all expense reimbursements for global consultants.  
  11. Reserve meeting space, provide the appropriate equipment/materials and provide hospitality services as needed for meeting with internal and external groups involving the EVPOA or global consultants.  Confirm participants’ attendance.    
  12. Provide administrative support and preparation to EVPOA for community- and industry-related meetings.  Facilitate follow-up correspondence from the EVPOA’s internal and external meetings, and following global and diplomatic events, draft correspondence to City, State and Federal officials, Diplomats and, as appropriate, sponsors that may come from the President and CEO or EVPOA.
  13. Assist in the production and follow-up of global-focused events, including invitations, guest lists, budgets, production schedules and on-site management.
  14. Represent the EVPOA and Orchestra’s global activities at weekly Priority One meetings as required. 
  15. Maintain composure under stressful conditions and handle complex problems with minimal supervision.
  16. Other duties as assigned.

Education/Experience:

College degree with a minimum of five (5) years executive level office experience and strong administrative and computer skills required.  The successful individual will demonstrate proven competencies in the areas of problem solving, interpersonal skills, oral and written communication, planning and organizing, adaptability and dependability.  Interest in international relations and diplomacy a plus.  Familiarity with classical music a plus.

Knowledge/Skills/Abilities:

  1. Strong computer proficiency required.  Must have proven proficiency in MS Word, Excel, PowerPoint, and Microsoft Outlook.  Must be able to create presentation materials and financial documents.
  2. Must be a quick, concise writer.  Must be able to write in a direct, effective manner reflecting the EVPOA’s style.
  3. Excellent interpersonal and communication skills (written and verbal). Must have the ability to speak clearly and persuasively in positive or negative situations and demonstrate group presentation skills.  Strong editing skills required.
  4. Must be available to attend meetings and events during evening and weekend hours.
  5. Ability to work effectively on multiple projects in a fast-paced office environment. Must maintain a high level of confidentiality and remain open to others' ideas and exhibit willingness to try new things. 
  6. Must be highly organized and possess a strong ability to prioritize and plan work activities and use time efficiently.
  7. Team player who enjoys coordinating and sharing information with a variety of people and be able to identify and resolve problems in a timely manner, gather and analyze information skillfully. 
  8. Ability to adapt to changes in the work environment, manage competing demands and is able to deal with frequent change, delays or unexpected events. 
  9. Must be consistently at work and on time, follow instructions, respond to management direction and solicit feedback to improve performance. 

Working Conditions/Physical Demands:

The employee will be required to attend meetings and events during the evening and weekend hours and to manage multi-faceted projects in multiple time zones for global activities. The employee will also be responsible for being available to assist the EVPOA and global consultants as they travel globally to move forward the POA’s commitment to cultural diplomacy.

Help Desk Technician (1 Opening)

Department:Information Technology
Reports to: Help Desk Manager

Summary:

The Help Desk Technician is part of a team that is responsible for providing first-level phone, and deskside support for The Philadelphia Orchestra, The Kimmel Center, Ticket Philadelphia, the Opera Company of Philadelphia, The Curtis Institute and the Pennsylvania Ballet.

Essential Functions:

  1. Basic administration of Windows and Linux network infrastructure.
  2. Basic administration of Office 365.
  3. Basic Phone administrationforadds,moves and changes.
  4. Works with outsourced network printer support vendor to maintain network printers.
  5. Works with organizations' wiring vendor to supervise installation of new network drops and phones lines
  6. Identifies, researches, and resolves basic PC and phone-related technical problems.
  7. Responds to e-mail requests for technical support.
  8. Tracks and monitors technical problems to ensure a timely resolution.
  9. Keeps electronic logs/documentation of work.
  10. Facilitates office moves for PC equipment.
  11. Servesasrotatingmemberof after-hours on-call systems support team.
  12. Knowledgeable of VPN (Remote Access) and limitation.
  13. Procure company issued cell phones for Philadelphia Orchestra and Kimmel Center.
  14. Provision and Manage BYOD using MaaS360 (or equivalent MDM software).
  15. Setup and support meetings for board and internal meetings.
  16. Complete assigned projects.

Education/Experience:

Bachelor's degree and three yearsworkexperience,or equivalent combination of education/training and experience. IT certification for RedHat, Cisco or Microsoft and any experience with Cisco Call Manager (UCCM) and Contact Center (UCCX) phone systems a plus. Experience withIIS, .Net Framework, and with Audio/Visual equipment setup a plus.

Knowledge/Skills/Abilities:

  1. System Administration
    1. Knowledge ofWindowsnetworkoperatingsystem.
    2. Knowledge of HP printing
    3. Knowledge Cisco phone switch
    4. General understanding of client/server applications.
  2. Desktop administration and Help Desk:
    1. Knowledge of current Windows Desktop and Server Products.
    2. Knowledge of current Microsoft Office products.
    3. Strong customer services and problem resolution skills.
  3. General
    1. Good interpersonal skills.
    2. High degree of organization
    3. Able to work as part of a team

Working Conditions/Physical Demands:

Employeeshouldbeable to lift CPUs and monitors for PC installs and moves. The employee may be required to perform the essential functions of the jobduringeveningand/or weekend hours. Employees will be required to be on-call for weekend and weeknights one week per month.

Web Manager

Department: Marketing Reports to: Vice President, Marketing Supervisor to: Web Coordinator

Summary:

The Web Manager is the primary content manager for The Philadelphia Orchestra's website and email program. This position is accountable for ensuring a coherent presence across all interactive media channels and for supporting significant and growing revenue across these channels The Web Manager interfaces with staff in the following departments: Marketing and PR, Development Collaborative Learning, Digital Media, IT Services, and counterparts at the Kimmel Center and Ticket Philadelphia. This position serves as an expert inpatron facingtechnology, advocates for decisions that support an exceptional and consistent user experience and is critical to the success of The Philadelphia Orchestra's use of digital technology and platforms that expand the quality, engagement and sophistication of its online presence.

Essential Functions:

  1. Create, post and maintain web pages for www.philorch.org
  2. Creates, manage and executes outbound e-mail communications for the organization.
  3. Ensure that the Orchestra web pages are consistent in tone and language and reflect the overall strategy and brand of the institution.
  4. Develop and maintain a consistent web style guide across the organization and its various channels and departments.
  5. Set analytics benchmarks and goals; compile and distribute reports on web and email analytics and social media participation; make recommendations based on thorough evaluation of analytics.
  6. Further organizational efforts in online ticketing and fundraising initiatives.
  7. Collaborate closely with IT Services department and external vendors on website maintenance, updates, SEO, planning and aligning marketing strategies with technology strategies.
  8. Work with marketing department to strategize online advertising and advise on emergent interactive advertising opportunities and analytics to further revenue goals.
  9. Directly supervise the Web Coordinator on all aspects of daily operations, including the website, email marketing, job tracking and production schedules and related online activities
  10. Keep ahead ofweband social media trends, innovations and emergent interactive technologies; make recommendations on new features and applications to keep The Philadelphia Orchestra's position as an innovator in the field
  11. Other duties as assigned.

Education/Experience:

Bachelor's degree required, with five or more years in marketing and web technologies. Must possess a strong understanding of web marketing technology and know how to use electronic media to enhance The Philadelphia Orchestra's objectives, with a particular focus on revenue generation and engagement.

Knowledge/Skills/Abilities:

  1. Strong knowledge of HTML and CSS
  2. 2 or more years of experience using Drupal CMS version 7
  3. Expert knowledge of Adobe Creative Cloud Suite
  4. Experience with GitHub or similar code deployment tool a plus
  5. Experience with AngularJS and Amazon Web Services a plus
  6. Knowledge of search engine optimization and Google Grant management
  7. Stellar verbal and written communication skills
  8. Experience providing statistical tracking and report information.
  9. Experience managingmulti layeredprojects
  10. Detail oriented and ability to work in a fast-paced, deadline driving environment
  11. A collaborative spirit and ability to engage colleagues and leadership
  12. An appreciation of classical music preferred.

Working Conditions/Physical Demands:

Routineforofficeenvironment. Some evening and weekend hours required for Orchestra concert duties and seasonal demand.

To Apply: Send cover letter and resume to humanresources@philorch.org

Mail to: The Philadelphia Orchestra Association Attn:  Human Resources One South Broad Street, 14th Floor Philadelphia, PA  19107

Business Intelligence Developer

Department: IT Services
Reports to: Business Intelligence Manager
Supervisor to: N/A
Status: Exempt

Summary:

The Business Intelligence Developer supports various users in a consortium of performing arts organizations by designing and developing solutions that provide data for making important business decisions. The Business Intelligence Developer will contribute to a fast-paced and evolving business intelligence team. The person performing this job will be required to program effeciently in T-SQL, develop SQL Server Integration Services (SSIS) packages and SQL Server Reporting Services (SSRS) reports and must also be able to learn and adapt to new business intelligence technologies. The Business Intelligence Developer will also serve as an analyst and will need to effectively communicate with tecnhnical and non-technical stakeholders, solicit requirements and transform those requirements into actionable business intelligence solutions.

Essential Functions

 

  • Designing, testing and deploying ETL processes using Integration Services (SSIS) and reports using Reporting Services (SSRS), as well as other business intelligence and reporting tools such as Qlik, Tableau, etc..
  • Developing strategies for managing data models and cubes to deliver specific data for user requests.
  • Integration and development of new Business Intelligence tools that will enhance and improve overall reporting techniques and delivery.
  • Adding new data elements or source systems to the data warehouse loading process including development, testing, and deployment.
  • Managing tasks and assignments via the Business Intelligence Group Help Desk queue
  • Troubleshooting issues with Business Intelligence console
  • Creating and modifying reports that adhere to established guidelines
  • Designing,creating,and modifying dashboards in the Business Intelligence console
  • Monitoring the integrity of the data in load processing,databaseandweb applications.
  • Working one-on-one with end users to help them with questions on Business Intelligence functionality
  • Working one-on-one with end users to help them with questions on Business Intelligence functionality

 

Education/Experience:

Bachelor’s degree in a related field plus a minimum of three years of experience in Information Technology; or equivalent combination of education/training and experience.

Knowledge/Skills/Abilities

 

  • Proficiency in T-SQL
  • Experience designing and deploying objects in the MS BI suite (SSIS/SSAS/SSRS)
  • Experience designing and writing enterprise level ETL processes, reports and dashboards.
  • Excellent verbal and written communications skills for effective interactions with clients to assess what is needed in a project and then be able to relay that into specifications.
  • Willingness and drive to learn new technologies and contribute meaningful solutions to the business intelligence team
  • Strong analytical skills.
  • Experience working in an agile development environment
  • ExperiencewithC#, .NET framework is desirable.
  • Experience with data warehouse systems using both relational and dimensional schemas desirable.
  • Experience with Team Foundation Server or other source control systems is desirable
  • Must be self-motivated and work well in a team environment.

 

Working Conditions/Physical Demands

Routineforofficeenvironment. Evening and weekend work may be required. Required availability for on-call after-hours IT support rotation.

Assistant Personnel Manager

Title: Assistant Personnel Manager
Department: Orchestra Advancement and Operations
Reports to: Orchestra Personnel Manager
Supervisor to: String Monitors, Volunteers, Interns

Summary:

The Assistant Personnel Manager provides administrative and operational support to the Orchestra Personnel Managerindaytoday operations and residency execution. S/he manages and coordinates all auditions and audition planning. The Assistant Personnel Manager works closely with the Orchestra Personnel Manager, the Operations, Artistic and Human resources departments, String Monitors and Library staff. 

Essential Functions:

  1. In consultation with the Orchestra Personnel Manager, hire substitute and extra musicians.  Distribute and collect completed tax and I-9 forms.   Maintain a current list of local musicians for each instrument and work with Orchestra Personnel Manager in coordinating evaluation of such lists through the substitute review process.
  2. Responsible for Personnel module of the OPAS data base including maintenance of all contact information and distribution lists for Orchestra members and substitute musicians. Compiling information for weekly rosters and distribution of call sheets and rehearsal orders. Manage the tracking of absences (planned and unexpected) in a database and on rosters.
  3. Provide clerical support including composition of documents, memos and reports, filing, processing mail, copying, preparing vendor check requests, and scheduling meetings. Assist the Orchestra Personnel Manager in the management of leave requests and communicating these to orchestra members. Maintain confidential musicians’ personnel records.
  4. Manage and coordinate auditions: maintain candidate database and files, generate candidate audition packets and mailings, manage communication with candidates and scheduling of audition times, assist in the execution of auditions according to the Trade Agreement.
  5. Manage communication with String Monitors and maintain accurate records of string seatings. Create string monitor reports and distribute to all String Monitors on a weekly basis.  Create, distribute and collect Winds, Brass, Percussion and Keyboard casting reports.
  6. Manage the preparation of weekly payroll and media for all POA musicians, including substitutes and extras.  Assist in the yearly budgeting process and provide support for reforecasting as needed.
  7. Assist in the management of rehearsals and participate in concert duty rotation. Participate in regular meetings with Library, production team, and special committees, as required.  
  8. Collaborate with the Orchestra Personnel Manager, Operations staff and Residency team in the organization and execution of residency activities on tours and for summer festivals.  May travel both domestically and internationally, as needed.
  9. Available by telephone or cell phone on evenings and weekends.
  10. Other duties as assigned.

Education/Experience:

Bachelor’s degree required.  A minimum of 3 years Orchestra administrative experience required; or equivalent combination of education and/or training and experience. Knowledge of orchestral repertoire and instrumentation is required.

Knowledge/Skills/Abilities:

  1. Personal integrityandstrictcodeof confidentiality and professionalism.
  2. Ability to implement projects from conception to completion with minimal supervision.
  3. Detail oriented and exceptional organizational skills.  Ability to work under stress and handle numerous projects simultaneously inafastpacedenvironment.
  4. Excellent clerical skills including Microsoft Office programs experience. Strong experience with Excel required.  
  5. Verbal and written communication skills essential.
  6. Working knowledge of OPAS (Orchestra Planning & Administration System).
  7. Familiarity with orchestral repertoire and ability to read music.  An appreciation for symphonic music and the arts.

Working Conditions/Physical Demands:

Routineforofficeenvironment.  The employee will be required to travel, both domestic and international, on Orchestra run outsandtours,and will perform the essential functions of the job during evening and weekend concerts. 

Part-time Driver – Contract/Hourly

Title: Part-time Driver – Contract/Hourly
Department: Artistic Planning 
Reports to: Artistic Coordinator
Status: Contractor, non-exempt, hourly

Summary:

This position is an hourly, part-time,contractbasedpositionand the Driver will be responsible for providing ground transportation needs for Music Director, guest artists and select POA staff.  The Driver will interact with guest artists, and handle artists’ backstage needs.  The Driver will also manage the backstage artistic supplies, as well as the maintenance of POA vehicles.  

Essential Functions:

  1. Provide ground transportation for artists and select POA staff to/fromairport, train stations, hotels, rehearsals, concerts and special events as assigned.
  2. Prepare arrival packets for all artists and deliver to artists’ hotel upon their arrival.
  3. Attend to artists’ backstage needs, such as getting meals and refreshments, managing dry cleaning of concert attire, and running errands as requested.
  4. Order and maintain supplies for Artistic office and backstage dressing rooms.
  5. Arrange for post-concert dinners and hospitality at local attractions.
  6. Participate in rehearsal and concert duty rotation and perform duties including but not limitedto:preparing dressing rooms, managing artist tickets,maintainingbackstagelist, keeping detailed concert duty notes, driving artists, and fulfilling guest artist rider, as appropriate.
  7. Manage use of POA vehicle and keep maintenance current.
  8. Other duties as assigned.

Education/Experience:

A minimum of two years related experience required   A valid driver’s license and a clean driving record is required.  

Knowledge/Skills/Abilities:

  1. Strong interpersonal skills and discretion to with the ability to work with high-profile artists and personalities in a calm and professional manner.
  2. Ability to retain confidential information. 
  3. Collaborative and open attitude toward co-workers.

Working Conditions/Physical Demands:

The employee is required to perform duties and attend events during evening and weekend hours in addition to the regular office hours. The employee is required to have a current valid driver’s license and will be operating a company vehicle. Generally work is performed in an office environment or performing arts venue.