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Open Administrative Positions

How to Apply to The Philadelphia Orchestra Association 

The Philadelphia Orchestra accepts resumes via e-mail, U.S. mail, and fax and keeps them on file for up to one year. If your application meets the qualifications for a position, the Orchestra's Human Resources Office will forward your resume to the hiring manager. In addition, you may be considered for any position for which you are qualified.

Due to the significant volume of resumes received, we regret that we cannot update you about the status of your employment application. A Human Resources representative will contact qualified candidates for an interview.

At the time of the interview, you will be asked to complete an employment application.

Three ways to apply: 

If you would like to be considered for a position please send a cover letter and resume to:

  1. humanresources@philorch.org
  2. Mail to: The Philadelphia Orchestra Association Attn: Human Resources  One South Broad Street | 14th Floor Philadelphia, PA | 19107
  3. Or fax to 215.875.7678

Indicate the position(s) desired in the subject heading of your e-mail and attach a cover letter and resume. Remember to include your name, address and telephone number on the front page of your resume. We also ask that you please mention how you were referred to us (website, newspaper ad, Orchestra employee). Please send only one copy of your cover letter and resume.

Resume Tips: 

The preferred method of application is via e-mail using a Microsoft Word format. The Philadelphia Orchestra is an Equal Opportunity Employer committed to diversity in the workplace.  The following administrative positions are open:

 

Technical Director

Department: Operations
Reports to: Director of Operations
Supervisor to: Philadelphia Orchestra Stagehands

Summary:

The Technical Director is a key member of the Operations team. Together with the Director of Operations, the Technical Director will oversee and implement all stage setup and logistics for Philadelphia Orchestra services in the Kimmel Center, on run-outs, and on tours.

The Technical Director works closely with the POA stage crew, Musicians, Touring and Production Manager, Director of Operations, Director of Orchestra Personnel, Assistant Personnel Manager, Kimmel Center crew and staff, Music Director, guest conductors, and soloists.

Extensive domestic and international travel is required for this position. The Technical Director must join IATSE union, local 8, in order to hold the position.

Essential Functions:

  1. 1. Work with Operations staff and musicians to plan, oversee, and execute the general stage requirements for all Orchestra services.
  2. Create stage plots with CAD or equivalent software
  3. Handle onstage requests from musicians, soloists, and conductors while informing Operations staff of action taken.
  4. Stage manage performances including calling cues (lighting, sound, video etc.) as needed.
  5. Supervise the POA stage crew including setting call times for services and assigning job responsibilities.
  6. Create and distribute production information, including riser and stage plots, as needed.
  7. Participate in weekly production meetings.
  8. Review technical requirements (lighting, sound, etc.) for special productions and work with the Operations staff on planning and executing them with and understanding of the needs of the Orchestra musicians. This includes liaising with vendors to order equipment and schedule delivery/pickups.
  9. In consultation with the Operations staff, determine labor needs for hiring extra stagehands and teamsters. Track and submit extra stagehand and teamster hours and tax paperwork to Operations staff.
  10. Oversee all maintenance and inventory of all POA equipment and cargo trunks. Review and edit cargo manifests in a timely manner so that ATA Carnet and US Fish & Wildlife CITES permits may be obtained within the appropriate deadlines.
  11. Schedule all Transfer trucks. Create, track and distribute all cargo movements.
  12. Supervise all cargo movements of Orchestra equipment including working with the Director of Operations to determine cargo schedule for all external concerts and tours. On foreign tours, meet with customs agents, US Fish & Wildlife inspectors, cargo agent, and presenter staff to coordinate cargo clearances and supervise all load-in/outs.
  13. Assist Operations staff in determining technical needs for concerts as it relates to the creation and management of budgets.
  14. Other duties as assigned.

Education/Experience:

Bachelor’s degree preferred, with extensive stage management experience as the head of a department, organizing the daily technical operations of a busy orchestra, performing arts institution, or ensemble. A working knowledge of orchestra staging, concert and theatrical lighting, sound reinforcement and setup, and operation and electrical power use, including safety hook-up procedures is required. Must have experience supporting productions that involve video including live event broadcasts and recordings. Must understand the needs of a professional musician and be a creative problem solver who can represent the interests of the Philadelphia Orchestra Association in a variety of situations. Experience with drafting software necessary.

Knowledge/Skills/Abilities:

  1. Must be a member of, or must join IATSE union, local 8, in order to hold the position.
  2. Experience and expertise with multimedia productions and theatrical productions.
  3. Ability to travel (international and domestic) for extended periods of time (up to 28 consecutive days).
  4. Ability to work long hours performing strenuous work including lifting/moving 50+lbs on a regular basis.
  5. Familiarity with orchestral repertoire.
  6. Ability to read music preferred.
  7. Excellent interpersonal and communication experience essential.
  8. Strong computer skills including, email and Microsoft Office along with CAD drawing experience.
  9. Proven problem-solving skills in high-pressure environment.
  10. Strong organizational skills.
  11. Able to multi-task & prioritize several projects in a fast-paced environment.

Working Conditions/Physical Demands:

Ability to work long hours and perform strenuous physical work including lifting and carrying heavy objects. The employee will be required to work nights and weekends and travel with the Orchestra off-site on run-outs, tours and residencies, domestic and international.

Director of Marketing

Department: Marketing
Reports to: Vice President, Marketing
Supervisor to: Patron Relationship Manager; Associate Director of Audience Development; Business Intelligence Audience Analyst

Summary:

The Director of Marketing oversees several critical elements of marketing and sales at The Philadelphia Orchestra, to include the strategic planning of all marketing campaigns for all Philadelphia based concert activities; the implementation of all tactics utilized to generate subscription and single ticket sales (print / broadcast / direct mail / telemarketing / e-commerce, etc;); the timely analysis of sales data and maintenance of analytical tools; and partners with the Development Department in the integration of the traditional marketing and development functions into a total patron relationship system that enhances the engagement between patron and institution to maximize participation and total revenue.

This position will work closely with the Web Manager and Designer; Graphics Designer; Ticket Philadelphia and Kimmel Center Box Office leadership; Publicist, Director of Individual Giving; Senior Director, Data Services and Web Development to establish and ensure the success of the marketing and sales goals of The POA. The Director of Marketing is also accountable for the successful execution of marketing, budget, and administrative duties to include the efficient management of budget and resources and creating positive working relationships with colleagues.

Essential Functions:

  1. Planning and Analysis
    1. Create subscription and / or single ticket marketing strategies and plans for all Philadelphia area based concerts for the Orchestra. Goals are to significantly grow the audience of all concert and events.
    2. Pre and post campaign analysis focused on indicators such as return on investment, cost of sale, pricing analysis, market trends, consumer satisfaction and product preference.
    3. Tracking and evaluating all revenue channels (print / broadcast / direct mail / telemarketing / e-commerce, etc.) in order to positively affect future campaigns. Timely wrap-up reports of individual series campaigns analyzing future opportunities and challenges based on comprehensive analysis.
    4. Oversee implementation and design of patron retention strategies to engage and maintain highest level of patron loyalty for the organization
    5. Establish the overall strategy and supervise the execution of all ticketing and promotional activities to further the “off-stage” presence of the Orchestra through non-earned revenue generating community performance opportunities.
    6. Provide pricing data to position products, packages and services to achieve maximum sales potential.
  2. Implementation and Evaluation of areas of Responsibility
    1. Work with Marketing Team (VP Marketing, Patron Relationship Manager, Web Manager and Designer, Associate Director of Audience Development, including Publicist, consultant, and others on a project basis) to oversee, direct and manage all marketing tactics including: print / broadcast / direct mail / telemarketing / e-commerce, etc. Goal: To create engaging, efficient, cost effective and targeted campaigns to grow audience across all offerings.
    2. Oversee Group Sales staff to establish strategy, tactics and goals for all audience development and group sales activities across all Philadelphia based concerts.
    3. Oversee Associate Director of Audience Development in all new audience engagement strategies and tactics for targeted younger audience segments across earned and contributed revenue in efforts to grow participation and revenues
    4. Oversee Business Intelligence Audience Analyst to collect, organize, and retrieve information within Tessitura and manage together the significance and outcomes of the patron data housed to achieve desired results across sales and loyalty campaigns
    5. Handle promotions with the marketing staff to add value and response to marketing / advertising initiatives
    6. Work with VP of Marketing and Ad Agency of Record to negotiate, oversee and maintain all media sponsorships. Coordinate media spend between all Philadelphia based concerts to leverage and maximize purchasing power across all media outlets.
    7. Monitor ticket sales reports and adjust advertising strategies accordingly.
    8. Work with Graphics Designer, Patron Relationship Manager, Web Manager and Designer and VP Marketing for design/planning and production of season brochures, advertising and all other marketing materials across all collateral mediums.
    9. Work with Ticket Philadelphia management and Senior Director, Data Services and Web Development to create critical timelines and requirements for all ticketing fulfillment of marketing campaigns.
    10. Oversee the management of the telemarketing vendor relationship to ensure high sales of desired packages and products at the lowest cost.
    11. Work with Ticket Philadelphia and Kimmel Center Box Office management to monitor inventory; manage holds for all ticketed events and provide highest level of customer service
    12. Work with Director of Individual Giving to establish best practices and strategy for communications between annual fund and subscription campaigns to achieve both maximum revenue and patron satisfaction. These positions will work jointly to establish baseline performance and set objectives to improve overall rates of engagement across the life cycle of the patron through integrated loyalty initiatives.
  3. Accountability
    1. Accountable in conjunction with the VP of Marketing for achieving institutional goals for annual ticket revenue of approximately $12 million, creating timely and effective communications schedules with subscribers and patrons, meeting deadlines for effective advertising and communications to secure subscription and single ticket sales.
  4. Administration
    1. Critical to this position’s success in an ability to communicate effectively, not only with entire marketing staff, but also on matters such as logistics in all channels of sales fulfillment with members of IT, development and Ticket Philadelphia staffs.
    2. Create and manage concert series marketing budgets.
    3. Work collaboratively with Ticket Philadelphia and Kimmel Center Box Office teams.

Education/Experience:

Bachelor’s degree required, with a minimum of 5 years of arts marketing and advertising experience at a managerial level. Strong project management experience is essential. Direct experience with a major symphony orchestra and/or performing arts presenter preferred. Working knowledge of classical music preferred.

Knowledge/Skills/Abilities:

  1. Thorough knowledge and understanding of advertising and marketing disciplines.
  2. Knowledge of and experience in orchestra industry and performing arts field.
  3. Knowledge of telemarketing, and able to collaborate with the vendor.
  4. Strong presentation skills.
  5. Knowledge of marketing systems and ticketing and subscription based sales.
  6. Excellent organizational skills and efficient time management.
  7. Must possess excellent verbal and written communication skills with the ability to present effectively internally and externally.

Working Conditions/Physical Demands:

Routine for office environment. The employee will be required to perform the essential functions of the job during evening and weekend concerts and/or events.

Web Manager - Marketing

Department: Marketing
Reports to: Vice President, Marketing
Supervisor to: Web Coordinator

Summary:

The Web Manager is the primary content manager for The Philadelphia Orchestra's website and email program. This position is accountable for ensuring a coherent presence across all interactive media channels and for supporting significant and growing revenue across these channels The Web Manager interfaces with staff in the following departments: Marketing and PR, Development Collaborative Learning, Digital Media, IT Services, and counterparts at the Kimmel Center and Ticket Philadelphia. This position serves as an expert inpatron facingtechnology, advocates for decisions that support an exceptional and consistent user experience and is critical to the success of The Philadelphia Orchestra's use of digital technology and platforms that expand the quality, engagement and sophistication of its online presence.

Essential Functions:

  1. Create, post and maintain web pages for www.philorch.org
  2. Creates, manage and executes outbound e-mail communications for the organization.
  3. Ensure that the Orchestra web pages are consistent in tone and language and reflect the overall strategy and brand of the institution.
  4. Develop and maintain a consistent web style guide across the organization and its various channels and departments.
  5. Set analytics benchmarks and goals; compile and distribute reports on web and email analytics and social media participation; make recommendations based on thorough evaluation of analytics.
  6. Further organizational efforts in online ticketing and fundraising initiatives.
  7. Collaborate closely with IT Services department and external vendors on website maintenance, updates, SEO, planning and aligning marketing strategies with technology strategies.
  8. Work with marketing department to strategize online advertising and advise on emergent interactive advertising opportunities and analytics to further revenue goals.
  9. Directly supervise the Web Coordinator on all aspects of daily operations, including the website, email marketing, job tracking and production schedules and related online activities
  10. Keep aheadofwebandsocial media trends,innovationsand emergent interactive technologies; make recommendations on new features and applications to keep The Philadelphia Orchestra's position as an innovator in the field
  11. Other duties as assigned.

Education/Experience:

Bachelor's degree required, with five or more years in marketing and web technologies. Must possess a strong understanding of web marketing technology and know how to use electronic media to enhance The Philadelphia Orchestra's objectives, with a particular focus on revenue generation and engagement.

Knowledge/Skills/Abilities:

  1. Strong knowledge of HTML and CSS
  2. 2 or more years of experience using Drupal CMS version 7
  3. Expert knowledge of Adobe Creative Cloud Suite
  4. Experience with GitHub or similar code deployment tool a plus
  5. Experience with AngularJS and Amazon Web Services a plus
  6. Knowledge of search engine optimization and Google Grant management
  7. Stellar verbal and written communication skills
  8. Experience providing statistical tracking and report information.
  9. Experiencemanagingmultilayeredprojects
  10. Detail oriented and ability to work in a fast-paced, deadline driving environment
  11. A collaborative spirit and ability to engage colleagues and leadership
  12. An appreciation of classical music preferred.

Working Conditions/Physical Demands:

Routineforofficeenvironment. Some evening and weekend hours required for Orchestra concert duties and seasonal demand.

To Apply: Send cover letter and resume to humanresources@philorch.org

Mail to: The Philadelphia Orchestra Association Attn:  Human Resources One South Broad Street, 14th Floor Philadelphia, PA  19107

Help Desk Technician

Department: Information Technology
Reports to: Help Desk Manager

Summary:

The Help Desk Technician is part of a team that is responsible for providing first-level phone, and deskside support for The Philadelphia Orchestra, The Kimmel Center, Ticket Philadelphia, the Opera Company of Philadelphia, The Curtis Institute and the Pennsylvania Ballet.

Essential Functions:

  1. Basic administration of Windows and Linux network infrastructure.
  2. Basic administration of Office 365.
  3. Basic Phoneadministrationforadds,movesand changes.
  4. Works with outsourced network printer support vendor to maintain network printers.
  5. Works with organizations' wiring vendor to supervise installation of new network drops and phones lines
  6. Identifies, researches, and resolves basic PC and phone-related technical problems.
  7. Responds to e-mail requests for technical support.
  8. Tracks and monitors technical problems to ensure a timely resolution.
  9. Keeps electronic logs/documentation of work.
  10. Facilitates office moves for PC equipment.
  11. Servesasrotatingmemberof after-hours on-call systems support team.
  12. Knowledgeable of VPN (Remote Access) and limitation.
  13. Procure company issued cell phones for Philadelphia Orchestra and Kimmel Center.
  14. Provision and Manage BYOD using MaaS360 (or equivalent MDM software).
  15. Setup and support meetings for board and internal meetings.
  16. Complete assigned projects.

Education/Experience:

Bachelor's degree and threeyearsworkexperience,orequivalent combination of education/training and experience. IT certification for RedHat, Cisco or Microsoft and any experience with Cisco Call Manager (UCCM) and Contact Center (UCCX) phone systems a plus. ExperiencewithIIS, .Net Framework, and with Audio/Visual equipment setup a plus.

Knowledge/Skills/Abilities:

  1. System Administration
    1. Knowledge ofWindowsnetworkoperatingsystem.
    2. Knowledge of HP printing
    3. Knowledge Cisco phone switch
    4. General understanding of client/server applications.
  2. Desktop administration and Help Desk:
    1. Knowledge of current Windows Desktop and Server Products.
    2. Knowledge of current Microsoft Office products.
    3. Strong customer services and problem resolution skills.
  3. General
    1. Good interpersonal skills.
    2. High degree of organization
    3. Able to work as part of a team

Working Conditions/Physical Demands:

Employee should be able to lift CPUs and monitors for PC installs and moves. The employee may be required to perform the essential functions of the jobduringeveningand/or weekend hours. Employees will be required to be on-call for weekend and weeknights one week per month.

Cloud/Systems Engineer

Department: IT Services
Reports to: Director of Technology Infrastructure

Summary:

The Cloud/Systems Engineer serves as a member of the IT Services Team and will be the technical lead for the on-premise PC server infrastructure that serves The Kimmel Center and Philadelphia Orchestra IT consortium. This position will work closely with diverse teams, in a fast-paced environment and must be with cloud based infrastructure.

The Cloud/Systems Engineer must effectively prioritize work, encourage best practices in others and evaluate and implement technologies that improve efficiency, performance and reliability. This position will also be required to function as Level 2 support for the consortium.

Essential Functions

Infastructure

  • Keep a master inventory of all current server and storage infrastructure and network diagrams or drawings supported by IT Services.
  • Maintain all server service contracts for server hardware, operating systems and virtualization software.
  • Manage, upgrade, document and maintain the disaster recovery technologies that support the IT Services infrastructure.
  • Manage scheduled backups and relationships of third-party vendors that help manage off site backups, and perform restores and monthly test restores.
  • Provide input and maintain master budget (for operating and capital expenses) of the IT department; as well as updated Forecasts throughout the year for the Finance Department and year-end review.
  • Maintain relationships with technology vendors for server related hardware. Understand new offerings and make decisions as when to upgrade technology used by Shared Services.
  • Develop, test viability and maintain standard for instruction of new technology into the shared technology environment that meets client requirements in a cost-effective manner.
  • Serve as a member in on-call after-hours IT Services support rotation and assist in
  • Regulate and maintain user accounts in Active Directory, Tessitura, and other applications to stabilize and support on boarding and off boarding process for respective organizations for all IT Services clients.
  • Maintain and enforce daily procedures to ensure stability of servers, network and server rooms environment.
  • Escalate helpdesk requests that will become a project for IT Services to Director of Technology Infrastructure.

VMWare/SAN

  • Manage, upgrade, document and maintain the virtualization software that operates the server infrastructure.
  • Manage, upgrade, document and maintain the storage area network that supports the storage needs for all server resources

Networking

  • Provide support on network switching in consultation with Director of Technology Infrastructure

VOIP

  • Develop and maintain VOIP system including Cisco Call Manager, Call Center and Unity

Office 365 / SharePoint / Azure

  • Coordinate file migration to SharePoint and provide support for security and configuration of sites
  • Provide support for Office 365 accounts and configuration of security policies
  • Coordinate with Director of Technology and web team on connection, accounts, billing and security for Azure and AWS

Application Support

  • Coordinate and execute server based application upgrades and patches
  • Provide assistance in resolution of tickets in the help desk.
  • Perform Services for on-call after-hours IT Services support rotation.

Education/Experience:

Bachelor’s degree in a related field plus a minimum of ten years of experience in Information Technology; or equivalent combination of education/training and experience is required.

Knowledge/Skills/Abilities

  1. Microsoft Azure, Office 365, SharePoint and other Cloud Services
  2. Hardware and software load balancing.
  3. Knowledge of Linux and Windows operating environments
  4. Knowledge of Cisco products for data and VOIP
  5. Administration of Dell EqualLogic Storage solutions
  6. VMWare VSphere Client & ESX/ESXi
  7. Microsoft Windows Servers & SQL Server.
  8. Client/Server architecture design skills
  9. Ability to work in a team environment and manage relationships with multiple departments
  10. Demonstrated organizational and supervisory skills
  11. Ability to organize critical documentation for infrastructure support reference.

Working Conditions/Physical Demands

Routine for office environment. Evening and weekend work will be required, as needed. Required availability for on-call after-hours IT support rotation.

Web Project Manager - Information Technology

Department: IT Services
Reports to: Senior Director, Data Services and Web Development

Summary:

The Web Project Manager is responsible for managing and ensuring the success of all web development projects and web support for the IT department that services The Philadelphia Orchestra and the Kimmel Center. This position will work in conjunction with the web development team to make efficient use of the developers’ time to accomplish web development projects that span across multiple organizations and include multiple stakeholders. Additionally, the Web Project Manager will facilitate all communication regarding in-house web development and web development support and bug fixes through the use of a development release cycles, documentation and in person meetings.

This position requires experience in the creation of project plans using standard project management software and “agile” development practices. When working on new web development projects, the position will develop use cases to influence the direction of web development.

The Web Project Manager must have a working knowledge of source control and code repositories and be the main steward of all in-house developed applications and should have fluency with Microsoft web development programming languages and a background in user interface best practices.

Essential Functions

  1. Manage projects that have varying degrees of complexity and that adhere to strict deadlines.
  2. Develop effective project plans and execute these plans across multiple projects.
  3. Use an issue tracking system to track code bugs and enhancements. This tracking system will also be used to communicate and document web projects and code changes within the department and to external clients.
  4. Working as part of the Web Services Team, responsible for delivering, communicating and implementing a bi-weekly code rollout for in-house applications while ensuring that this code rollout is vetted using standard quality assurance protocols.
  5. Oversight and daily management of the web developers to establish LOE of each phase of SDLC and prioritized QA tasks for bi-weekly releases.
  6. Testing and maintaining web pages for Philadelphia Orchestra, Kimmel Center, Ticket Philadelphia and other Clients of IT Shared Services.
  7. Testing and deploying daily email campaigns for all clients.
  8. Design, develop, and implement test plans and use cases to ensure all system requirements and performance criteria are met.
  9. Troubleshooting and resolving basic application bugs and errors through familiarity in a Microsoft-based environment.

Education/Experience:

Bachelor’s degree required. Candidate must have 3 to 5 years of work experience in programming and project management. Candidate must be familiar with the latest project management and collaboration tools and comfortable with programming environments and source control programs.

Knowledge/Skills/Abilities

  1. Strong project and people management skills.
  2. Excellent organizational and communication skills and the ability to work independently.
  3. A familiarity with Microsoft development programming languages
    1. .Net coding in an object-oriented environment.
    2. C# preferred
  4. Experience working with .Net Framework.
  5. Understanding of Agile development model
  6. Knowledge of XML/XSLT.
  7. Experience with SOAP, REST and Web Services on .Net.
  8. Working knowledge of HTML, CSS and JavaScript.
  9. Knowledge of Basecamp and Microsoft Project
  10. Ability to prioritize assignments and tasks to meet critical client deadlines
  11. Expertise with JIRA testing tool.
  12. Knowledge of the Tessitura Ticketing and Development CRM and web API.
  13. Ability to work in a collaborative work environment and present a creative, energetic and positive attitude.

Working Conditions/Physical Demands

Routine for office environment.

Artist Liason/Driver – Contract/Hourly

Department: Artistic Planning
Reports to: Manager of Artist Services
Status: Contractor, non-exempt, hourly

Summary:

The Artist Liaison/ Driver will be responsible for providing backstage support and hospitality for all guest artists and the Music Director; transporting them, handling all of their needs, and assisting with other duties as assigned. The Artist Liaison/Driver is responsible for managing all backstage supplies, as well as the maintenance of the POA vehicle.

This is an hourly/contract based position. Hours are flexible, but generally include weekday and Saturday mornings, and evenings.

Essential Functions:

  1. Provide ground transportation for artists and select POA staff to/from airport, train stations, hotels, rehearsals, concerts and special events as assigned.
  2. Prepare arrival packets for all artists and deliver to artists’ hotel upon their arrival.
  3. Attend to artists’ backstage needs, such as getting meals and refreshments, managing dry cleaning of concert attire, and running errands as requested.
  4. Order and maintain supplies for Artistic office and backstage dressing rooms.
  5. Arrange for post-concert dinners and hospitality at local attractions.
  6. Prepare all artist dressing rooms, provide guest artist assistance and hospitality backstage. Ensure and maintain a pleasant backstage atmosphere. Manage artist ticket requests and
  7. Manage use of POA vehicle and keep maintenance current.
  8. Other duties as assigned

Education/Experience:

A minimum of two years related experience required. A valid driver’s license and a clean driving record is required. Knowledge of, or previous experience with classical music and musical artists strongly preferred.

Knowledge/Skills/Abilities:

  1. Strong interpersonal skills and discretion to with the ability to work with high-profile artists and personalities in a calm and professional manner.
  2. Ability to retain confidential information.
  3. Collaborative and open attitude toward co-workers.

Working Conditions/Physical Demands:

The employee is required to perform duties and attend events during evening and weekend hours in addition to the regular office hours. The employee is required to have a current valid driver’s license and will be operating a company vehicle. Generally work is performed in an office environment or performing arts venue.

Senior Director of External Relations and Council Development

Department: Development
Reports to: Vice President of Development

Status: Exempt 

Summary:

The Senior Director of External Relations and Council Development is a front-line member of the Development Department and reports to the Vice President of Development. The Senior Director is an institutional fundraiser and external representative who will play a key role in planning and executing important revenue elements of the Orchestra’s strategic plan over the next five years. 

This position will be responsible for planning, recruiting and staffing two new external donor councils (the Collaborative Learning Council and the Artistic Council), securing leadership support from newly identified members and engaging these individuals in meaningful ways with the Orchestra.  The Director will be collaborating closely with the President and CEO, Executive Vice President, Vice President of Development, and fellow Senior Directors to develop sophisticated in-depth plans and analyses which drive strategies.   This position is the inter-departmental bridge and tactician driving new strategic directives within the Orchestra’s FY17 – FY21 strategic plan currently being developed, including interfaces with the Marketing Department around patron loyalty and audience development, with the Collaborative Learning department, and with Artistic Administration.

Essential Functions: 

Solicitation & Fundraising 

  • Identify, recruit and solicit new members of the Collaborative Learning and Artistic Councils;
  • Design engagement strategies and provide staff direction and support for these Councils to engage members meaningfully in the Orchestra’s operations and mission;
  • Plan and implement cultivation strategies focused on Council recruitment and other leadership gifts ($100,000 - $499,999) prospects, including individuals, corporations, or foundations, that support unrestricted and budget-relieving projects;
  • Manage a portfolio of high-level donors and prospects, with particular focus on major philanthropists within the Philadelphia area and surrounding communities;
  • Manage execution of next actions for the cultivation and solicitation, recognition and messaging for individual principal prospects and donors. Facilitate and coordinate communication with these prospects, and build engagement opportunities for these individuals;
  • Staff and support the President and CEO, Board members, or senior staff on cultivation, stewardship and solicitation calls;
  • Write and prepare written communications, correspondence, proposals, reports and presentations for major donors;
  • Prepare and/or assist with the strategy for and creation of written communications for donors from the President/CEO, EVPs, Vice President of Development, and other senior administrators appropriate. 

Inter-departmental Strategy and Collaboration

  • Meet regularly with Orchestra colleagues in the Marketing, Collaborative Learning and Artistic Administration departments to identify opportunities for support and to develop funding strategies;
  • Act as the principal point of contact with the Collaborative Learning department, developing plans to support current, new or incremental activities and identifying potential sources of support to fund them;
  • Work collaboratively with the Artistic Administration department, identifying artistic funding projects and matching them with potential sources of support from individuals, foundations, corporations or other sources;
  • Design and staff Council meetings to create rewarding engagement opportunities with members;
  • Serve as key strategic counselor in identifying new opportunities and cross-departmental collaborations that lead to enhanced philanthropic support.

Cultivation and Stewardship

  • Regularly attend concerts at the Kimmel Center and other Orchestra events to welcome donors;
  • Create new strategies to utilize current events and donor benefits to encourage greater frequency of participation and new, increased and additional support;
  • Benchmark donor benefit, cultivation and stewardship activities with other major Orchestras and performing arts organizations to identify new and improved ways to interact with major donors and prospects;
  • Represent the Orchestra at important external fundraising and community events, interacting with shared donors who participate in them. 

Education/Experience

Bachelor’s degree required, with a minimum of 5 years related Development expertise. Successful candidate must have proven effectiveness in a senior position with a major organization excelling in major gifts cultivation and solicitation and strategic planning and implementation.  Knowledge of and experience with the Philadelphia-area philanthropic community and its leadership would be ideal.  Knowledge of orchestral music and the performing arts a plus. 

Knowledge/Skills/Abilities

  • A seasoned Development professional with 5+ years of development and major gifts experience in a sophisticated environment, with demonstrated ability to achieve or exceed goals for fundraising and work collaboratively with senior leadership; 
  • Superior written and oral communication, negotiating, organizational, analytical and fundraising skills, including the ability to interpret financial information and manage data; 
  • Excellent interpersonal skills, demonstrated in relating to Board, major donors, volunteers, senior administrators and colleagues;
  • Experience in non-profit arts and culture organizations, including developing fundraising plans. 
  • Ability to work collaboratively across Development Department and entire POA. 
  • High degree of organization and attention to detail. 
  • Ability to work independently and take initiative on designing and implementing new projects. 
  • Ability to manage and prioritize a multitude of tasks.
  • Ability to work with confidential information. 
  • Proficiency inspreadsheet, word processing, and development software. 
  • Able to participate in evening and weekend activities designed to support The Philadelphia Orchestra, as well as being an active participant in the life of the Philadelphia community. 

Working Conditions/Physical Demands: 

Routine for office environment.  The employee will be required to attend meetings or events during evening and weekend hours and be flexible with frequent scheduling changes.

Audience Development Manager

Department: Marketing
Reports to: Associate Director of Audience Development
Supervisor to: Group & Corporate Sales Coordinator
Status: Exempt, salary plus commission

Summary:

The Audience Development Manager is responsible executing the strategy and marketing tactics outlined by the department to attract, retain and engage new audiences in targeted segments for The Philadelphia Orchestra across all product lines for Philadelphia area based concerts for the Orchestra. Specific areas of focus will include implementing robust group and corporate sales programs, student ticket programs (TeenTix and eZseatU) and other targeted segments as identified. This position is accountable to meet specific sales goals based on defined organizational growth demands.

Position Responsibilities may include, but are not limited to, the following key segments identified above:

  1. Manage the Group & Corporate Sales efforts in all marketing tactics to implement engaging, high leverage campaigns that are efficient, cost effective and targeted to grow audience across all product offerings, meeting all identified sales goals for the department.
  2. Expand and segment current group leads to be contacted for group & corporate ticket sales. Develop strategies for specific target group market will include the corporate community, out-of-town visitors, convention groups, school/university groups, professional associations, social clubs, and other local groups.
  3. Actively manage all aspects of student ticket programs (TeenTix and eZseatU) and other targeted segments as identified with Associate Director of Audience Development, which may include direct mail, digital advertising, acquisition events and concerts to achieve desired sales results.
  4. With the Associate Director of Audience Development, create and maintain a patron retention plan for all identified segments.
  5. Take initiative to revise and create new sales strategies to help achieve departmental goals.
  6. Monitor and metrics from audience development efforts against key performance indicators and support Associate Director of Audience Development in report analytics in this area.
  7. Represent the Marketing Department at concerts and events with the responsibility to meet and manage both groups and student ticket programs along with audience development events.
  8. In tandem with Associate Director of Audience Development, attend and represent The Philadelphia Orchestra at selected conferences, trade shows, and networking events.

Accountability 

Accountable for successful execution in meeting specific revenue goals based on client potential and organizational growth demands. Including but not limited to meeting deadlines as outlined in marketing plans, efficient management of budget and resources for completion of duties, and positive working relations with colleagues. Position will additionally be measured with the timely execution and campaign results that successfully grow the student programs along with the overall group and corporate sales program.

Administration

  1. Critical to this position’s success in an ability to communicate effectively, not only with entire marketing staff, but also on matters such as logistics in all channels of student and group program fulfillment with members of IT, Kimmel Center and Ticket Philadelphia staffs.
  2. Manage all group/corporate sales holds, invoices, payment and ticket distribution.
  3. Tracking and monitoring the Group Sales budgets.

Specific Conditions of Work

The Audience Development Manager is a full-time, exempt position, including commission, with hours from 9:00am to 5:00pm and with occasional duties at events after office hours. This position is expected to maintain high standards of professional conduct and appearance. While conditions may alter the amount of time spent on any one area, the time spent on the position responsibilities can be expected to be as follows:

Planning and Analysis 20%
Sales 65%
Administrative 15%

Education/Experience:

Bachelor’s degree required. A minimum of 3-4 years of sales experience and exceptional skills in group sales or a related sales field. Direct experience with a symphony orchestra and / or an entertainment, attraction or performing arts presenter highly preferred. A passion for and working knowledge of classical music preferred.

Knowledge/Skills/Abilities:

  1. Excellent verbal and written communication skills.
  2. Proven track record in sales, with annual growth in key areas of focus
  3. Exceptional patron service and client retention abilities.
  4. Superior organizational skills, attention to detail and the ability to meet simultaneous deadlines.
  5. Self-motivated, results-oriented and capable of working a fast-paced, team-oriented environment.
  6. Proficient in Microsoft programs. Ability to learn other software programs as needed. Familiarity with Tessitura ticketing software or other types of customer databases is a plus.
  7. Schedule flexibility and willingness to work some nights and weekends for concert duty as needed.

Working Conditions / Physical Demands

Routine for office environment. The employee will be required to perform the essential functions of the job during evening and weekend concerts and/or events.

Logistical Arts Manager

Department: Operations
Reports to: Creative Director of Operations

Summary:

The Logistical Arts Manager is responsible for creating the logistical plan for all touring and residencies as well as the execution of day to day operations including managing all Philadelphia Orchestra subscription programs and special concert productions in all venues at The Kimmel Center. The Logistical Arts Manager provides production and administrative support to the Creative Director of Operations.

The Logistical Arts Manager works closely with the Creative Director of Operations, Orchestra General Manager, Director of Orchestra Personnel, Assistant Personnel Manager, artistic and marketing departments and Kimmel Center operations staff.

Key Responsibilities:

  1. Manages tour and residency planning and execution, including creating itineraries, arrangement of travel and lodging, working with vendors to control costs and maintain accurate budgets. Collaborates with the Executive Vice President of Orchestra Advancement and the Orchestra General Manager to execute contracts with tour and residency partners. Collaborate with all departments on residency planning, execution and implementation.
  2. Assists the Creative Director of Operations with the production and execution of all concerts in all spaces of the Kimmel Center including equipment and instrument rentals, creating supertitles and calling cues, collaborating with stage manager and artistic department on stage plots, supervising stage crew and hiring extra stagehand labor as needed. Work with media partners in scheduling labor and production needs associated with broadcasts, IMAG, audio and video recordings. Collaborate with Creative Director of Operations, artistic and marketing departments on determining seat kills, choir loft and stage extension usage.
  3. Manage Kimmel Center space usage for The Philadelphia Orchestra, processing booking inquiries from Philadelphia Orchestra staff including chorus rehearsals and warm up spaces, audition times, tech-holds, receptions, meetings and special events. Ensure current season calendar of events and Kimmel Center calendar correctly reflect Philadelphia Orchestra use and needs. Manage room requests for musicians and maintain sign-up sheet system.
  4. Manage musician instrument insurance policy including updates, claims and billing. Maintain orchestra owned instruments and equipment, piano tuning and selection schedules and distribution of keys for instrument and wardrobe lockers and Philadelphia Orchestra spaces in The Kimmel Center.
  5. Lead weekly production meetings communicating cross departmentally with artistic, operations, personnel, marketing, development, public relations, media and Kimmel Center staff. Attend bi- weekly library meetings with operations and artistic staff.
  6. Collaborate with all departments on residency planning, execution and implementation. Assist and support Creative Director of Operations in the organization and execution of travel, lodging and logistics for tours and residencies.
  7. Create, edit and distribute season date book and summer date book pages, printed and electronic versions.
  8. Administrative production related activity including, but not limited to, check requests/invoices, printing and posting of production sheets, photographing, filing and archiving of completed programs and creating concert duty reports and stage plots as well as ordering production related consumables.
  9. Tracking of contract stipulated events such as open rehearsals, sound checks and other programmatic dependent counts.
  10. Oversee and collaborate with Digital Media, Public Relations and Artistic about interviews, photo shoots, news. live and audio recordings.
  11. Assist in site visits, advance of any non-Verizon Hall concerts.
  12. Assists Personnel with the creation of contracts, digitizing of records, creating of templates and spreadsheets, posting of seatings, memos, office supply ordering and musician lounge supplies.
  13. Participate in concert duty rotation with Creative Director of Operations.

Education/Experience:

Bachelor’s degree required with three (3) to five (5) years prior orchestra & production administrative experience required or relevant combination of education and/or training and experience. Ability to read music and familiarity with orchestral repertoire required.

Knowledge/Skills/Abilities:

  1. Ability to integrate and execute the creative vision of the Music Director, President and other production partners.
  2. Experience with multimedia productions and/or theatrical productions.
  3. Ability to read music and familiarity with orchestral repertoire.
  4. Excellent interpersonal and communication skills and a proven team leader.
  5. Working knowledge of Microsoft Office (extensive Excel experience) and OPAS.
  6. Proven problem-solving skills in high-pressure environment.
  7. Strong organizational skills.
  8. Ability to provide responsive delivery of ideas, options, and department communication follow-through with others.
  9. Able to multi-task & prioritize several projects in a fast-paced office environment.
  10. Experience with tour planning and execution involving large arts organizations.

Working Conditions / Physical Demands

Routine for office environment. The employee will be required to travel with the Orchestra off-site on run-outs, tours and residencies, domestic and international, and will perform the essential functions of the job during evening and weekend concerts.