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Open Administrative Positions

How to Apply to The Philadelphia Orchestra Association 

The Philadelphia Orchestra accepts resumes via e-mail, U.S. mail, and fax and keeps them on file for up to one year. If your application meets the qualifications for a position, the Orchestra's Human Resources Office will forward your resume to the hiring manager. In addition, you may be considered for any position for which you are qualified.

Due to the significant volume of resumes received, we regret that we cannot update you about the status of your employment application. A Human Resources representative will contact qualified candidates for an interview.

At the time of the interview, you will be asked to complete an employment application.

Three ways to apply: 

If you would like to be considered for a position please send a cover letter and resume to:

  1. humanresources@philorch.org
  2. Mail to: The Philadelphia Orchestra Association Attn: Human Resources  One South Broad Street | 14th Floor Philadelphia, PA | 19107
  3. Or fax to 215.875.7678

Indicate the position(s) desired in the subject heading of your e-mail and attach a cover letter and resume. Remember to include your name, address and telephone number on the front page of your resume. We also ask that you please mention how you were referred to us (website, newspaper ad, Orchestra employee). Please send only one copy of your cover letter and resume.

Resume Tips: 

The preferred method of application is via e-mail using a Microsoft Word format. The Philadelphia Orchestra is an Equal Opportunity Employer committed to diversity in the workplace.  The following administrative positions are open:

Business Intelligence Manager

Department: Information Technology Services Reports to: Senior Director, Data Services and Web Development

Summary:

The Business Intelligence Manager is responsible for working with the infrastructure, business applications, and customers to create a high level of customer satisfaction by assuring the quality, stability, and performance for Business Intelligence.

This position will provide data-driven insights and be charged with driving the vision and delivering a new analytics system.

Essential Functions:

  1. Leadership over the Business Intelligence Manager, Senior Web Develop and Web Project Manager.
  2. Oversee analytical team in the extraction, aggregation and quality assurance of data from multiple sources in support of performing client reporting, operational reporting and quantitative analyses of utilization.
  3. Direct the development and execution of analytical and/or research activities to provide senior leadership with information and tools for strategic decision making and planning, utilization and costs, trends and forecasting, data and informatics needs, emerging technologies.
  4. Lead the design and development of analytical projects designed to understand key business behaviors that drive customer acquisition, retention, and engagement.
  5. Identify opportunities to develop forecasts, statistical models, segmentation schemes, and data-driven analyses to drive marketing and development efforts around customer acquisition and conversion.
  6. Discovers new opportunities to optimize the business through analytics and statistical modeling
  7. Deliver a stable and highly available reporting platform
  8. Ensure consistency of approach related to analysis techniques, key findings and the developments of client recommendations/opportunities. Oversees all aspects of analytics and business intelligence projects.
  9. Develop and maintain reporting and analytical tools, and prepare departmental dashboards showing high level results and trends. Provide direct skills and lead a team of analysts in developing and preparing a consistent set of operational and member satisfaction reports/dashboards for leadership that reflects established services standards and metrics.
  10. Develop KPI dashboards.
  11. Integrate web analytics into transitional and customer analytics.
  12. Hire, train and supervise analytics team and ensure that team meets the reporting and analytical needs of the business user.
  13. Support annual budgeting, strategic planning and other business requirements

Education/Experience:

Bachelor's degree required. Candidate must have 10+ years of work experience in Business Intelligence and/or an analytics related field. Candidate must have 5+ years of experience managing technology teams.

Knowledge/Skills/Abilities:

  1. Leadership experience in engaging with senior management
  2. Strategic thinking and independent initiative to constructively challenge and impact the decision making process
  3. Ability to operate with cross-functional teams (e.g., sales, marketing etc.)
  4. Ability to attract, retain, lead, and build a high performing team
  5. Strong project management skills
  6. Ability to design and build complex models
  7. Working knowledge of Master Data Management / Data Warehouse methodologies
  8. Knowledge and experience of secondary data sources
  9. Expertise with the Microsoft office suite (Word, Excel, PowerPoint, Access) and data languages such as SPSS/SAS and SQL
  10. Experience leveraging BI platforms to develop dash boards and reporting including but not limited to:
    • Tableau, Qlikview, Cognos, Toad Data Analysis

Working Conditions/Physical Demands:

Routine for office environment.

To Apply:  Send cover letter and resume to humanresources@philorch.org

Mail to: The Philadelphia Orchestra Association Attn:  Human Resources  One South Broad Street, 14th Floor Philadelphia, PA  19107

Help Desk Technician

Department:Information Technology
Reports to: Help Desk Manager

Summary:

The Help Desk Technician is part of a team that is responsible for providing first-level phone, and deskside support for The Philadelphia Orchestra, The Kimmel Center, Ticket Philadelphia, the Opera Company of Philadelphia, The Curtis Institute and the Pennsylvania Ballet.

Essential Functions:

  1. Basic administration of Windows and Linux network infrastructure.
  2. Basic administration of Office 365.
  3. Basic Phone administration for adds, moves and changes.
  4. Works with outsourced network printer support vendor to maintain network printers.
  5. Works with organizations' wiring vendor to supervise installation of new network drops and phones lines
  6. Identifies, researches, and resolves basic PC and phone-related technical problems.
  7. Responds to e-mail requests for technical support.
  8. Tracks and monitors technical problems to ensure a timely resolution.
  9. Keeps electronic logs/documentation of work.
  10. Facilitates office moves for PC equipment.
  11. Serves as rotating member of after-hours on-call systems support team.
  12. Knowledgeable of VPN (Remote Access) and limitation.
  13. Procure company issued cell phones for Philadelphia Orchestra and Kimmel Center.
  14. Provision and Manage BYOD using MaaS360 (or equivalent MDM software).
  15. Setup and support meetings for board and internal meetings.
  16. Complete assigned projects.

Education/Experience:

Bachelor's degree and three years work experience, or equivalent combination of education/training and experience. IT certification for RedHat, Cisco or Microsoft and any experience with Cisco Call Manager (UCCM) and Contact Center (UCCX) phone systems a plus. Experience with IIS, .Net Framework, and with Audio/Visual equipment setup a plus.

Knowledge/Skills/Abilities:

  1. System Administration
    1. Knowledge of Windows network operating system.
    2. Knowledge of HP printing
    3. Knowledge Cisco phone switch
    4. General understanding of client/server applications.
  2. Desktop administration and Help Desk:
    1. Knowledge of current Windows Desktop and Server Products.
    2. Knowledge of current Microsoft Office products.
    3. Strong customer services and problem resolution skills.
  3. General
    1. Good interpersonal skills.
    2. High degree of organization
    3. Able to work as part of a team

Working Conditions/Physical Demands:

Employee should be able to lift CPUs and monitors for PC installs and moves. The employee may be required to perform the essential functions of the job during evening and/or weekend hours. Employees will be required to be on-call for weekend and weeknights one week per month.

Web Manager

Department: Marketing Reports to: Vice President, Marketing Supervisor to: Web Coordinator

Summary:

The Web Manager is the primary content manager for The Philadelphia Orchestra's website and email program. This position is accountable for ensuring a coherent presence across all interactive media channels and for supporting significant and growing revenue across these channels The Web Manager interfaces with staff in the following departments: Marketing and PR, Development Collaborative Learning, Digital Media, IT Services, and counterparts at the Kimmel Center and Ticket Philadelphia. This position serves as an expert in patron facing technology, advocates for decisions that support an exceptional and consistent user experience and is critical to the success of The Philadelphia Orchestra's use of digital technology and platforms that expand the quality, engagement and sophistication of its online presence.

Essential Functions:

  1. Create, post and maintain web pages for www.philorch.org
  2. Creates, manage and executes outbound e-mail communications for the organization.
  3. Ensure that the Orchestra web pages are consistent in tone and language and reflect the overall strategy and brand of the institution.
  4. Develop and maintain a consistent web style guide across the organization and its various channels and departments.
  5. Set analytics benchmarks and goals; compile and distribute reports on web and email analytics and social media participation; make recommendations based on thorough evaluation of analytics.
  6. Further organizational efforts in online ticketing and fundraising initiatives.
  7. Collaborate closely with IT Services department and external vendors on website maintenance, updates, SEO, planning and aligning marketing strategies with technology strategies.
  8. Work with marketing department to strategize online advertising and advise on emergent interactive advertising opportunities and analytics to further revenue goals.
  9. Directly supervise the Web Coordinator on all aspects of daily operations, including the website, email marketing, job tracking and production schedules and related online activities
  10. Keep ahead of web and social media trends, innovations and emergent interactive technologies; make recommendations on new features and applications to keep The Philadelphia Orchestra's position as an innovator in the field
  11. Other duties as assigned.

Education/Experience:

Bachelor's degree required, with five or more years in marketing and web technologies. Must possess a strong understanding of web marketing technology and know how to use electronic media to enhance The Philadelphia Orchestra's objectives, with a particular focus on revenue generation and engagement.

Knowledge/Skills/Abilities:

  1. Strong knowledge of HTML and CSS
  2. 2 or more years of experience using Drupal CMS version 7
  3. Expert knowledge of Adobe Creative Cloud Suite
  4. Experience with GitHub or similar code deployment tool a plus
  5. Experience with AngularJS and Amazon Web Services a plus
  6. Knowledge of search engine optimization and Google Grant management
  7. Stellar verbal and written communication skills
  8. Experience providing statistical tracking and report information.
  9. Experience managing multi layered projects
  10. Detail oriented and ability to work in a fast-paced, deadline driving environment
  11. A collaborative spirit and ability to engage colleagues and leadership
  12. An appreciation of classical music preferred.

Working Conditions/Physical Demands:

Routine for office environment. Some evening and weekend hours required for Orchestra concert duties and seasonal demand.

To Apply: Send cover letter and resume to humanresources@philorch.org

Mail to: The Philadelphia Orchestra Association Attn:  Human Resources One South Broad Street, 14th Floor Philadelphia, PA  19107

Web Project Manager

Department: Information Technology Services
Reports to:
Senior Director, Data Services and Web Development

Summary:

The Web Project Manager is responsible for managing and ensuring the success of all web development projects and web support for the IT department that services The Philadelphia Orchestra and the Kimmel Center. This position will work in conjunction with the web development team to make efficient use of the developers' time to accomplish web development projects that span across multiple organizations and include multiple stakeholders. Additionally the Web Project Manager will facilitate all communication regarding in-house web development and web development support and bug fixes through the use of a development release cycles, documentation and in person meetings. This position requires experience in the creation of project plans using standard project management software and "agile" development practices. When working on new web development projects, the position will develop use cases to influence the direction of web development. The Web Project Manager must have a working knowledge of source control and code repositories and be the main steward of all in-house developed applications and should have fluency with Microsoft web development programming languages and a background in user interface best practices.

Essential Functions:

  1. Manage projects that have varying degrees of complexity and that adhere to strict deadlines.
  2. Develop effective project plans and execute these plans across multiple projects.
  3. Use an issue tracking system to track code bugs and enhancements. This tracking system will also be used to communicate and document web projects and code changes within the department and to external clients.
  4. Responsible for delivering, communicating and implementing a bi-weekly code rollout for in-house applications while ensuring that this code rollout is vetted using standard quality assurance protocols.
  5. Oversight and daily management of the web developers.

Education/Experience:

Bachelor's degree required. Candidate must have 3 to 5 years of work experience in programming and project management. Candidate must be familiar with the latest project management and collaboration tools and comfortable with programming environments and source control programs.

Knowledge/Skills/Abilities:

  1. Strong project and people management skills.
  2. Excellent organizational and communication skills and the ability to work independently.
  3. A familiarity with Microsoft development programming languages
    1. .Net coding in an object oriented environment.
    2. C# preferred
  4. Experience working with .Net Framework.
  5. Understanding of Agile development model
  6. Knowledge of XML/XSLT.
  7. Experience with SOAP, REST and Web Services on .Net.
  8. Working knowledge of HTML, CSS and JavaScript.
  9. Knowledge of Basecamp and Microsoft Project
  10. Knowledge of the Tessitura Ticketing and Development CRM and web API.
  11. Ability to work in a collaborative work environment and present a creative, energetic and positive attitude.

Working Conditions/Physical Demands:

Routine for office environment. Evening and weekend work will be required as needed. Required availability for on-call after-hours IT support rotation.

To Apply: Send cover letter and resume to humanresources@philorch.org

Mail to: The Philadelphia Orchestra Association Attn:  Human Resources One South Broad Street, 14th Floor Philadelphia, PA  19107

Development Coordinator, Academy of Music (AOM) Restoration Fund Office

Department: Development
Reports to: Manager, AOM Restoration Fund Office and Senior Director, AOM Restoration Fund Office
Supervisor to: Temp Seasonal Assistant; Interns

Summary:

The Coordinator is responsible for all development and operational support functions for the Academy of Music Restoration Fund Office including design, implementation, reporting and acknowledging annual fund appeals and gifts, facilitation of the design and mailing of the AOM newsletter, managing the office calendar scheduling for event logistics and co-chairs, and coordinating logistics for meetings.

The Coordinator is also responsible for providing full operational support for the annual Anniversary Concert Program Book, which includes securing all Program Book advertiser sales, managing all the logistics for scheduling of 100+ VIP photos, volunteer invoicing needs of the AOM Restoration Fund, Program Book and Anniversary Concert and Ball tickets and Underwriting.

The Coordinator will work closely with committee members, donors, prospects and with all departments of The Philadelphia Orchestra Association. The Coordinator is responsible for the supervision of prospect research, systemized tracking of donations and event income and assisting the Senior Director and Manager in collaboration with Philadelphia Orchestra of prospect pipeline.

The Coordinator will work in close collaboration with the POA Development Services Coordinator to assure that all of the Academy Ball transactions and donations are processed, acknowledged and reported in a timely and accurate manner.

  • The AOM Development Coordinator is responsible for gift acknowledgement of all AOM Restoration Fund major gifts and tracking and coordination of all other AOM gift acknowledgements and data with Assistant Coordinator and POA Development Services.

During the Concert and Ball event and Program Book publication season, November through the end of January, the Coordinator will be required to be responsive to evening and weekend email and phone calls from Board members, staff and Concert and Ball Committee Co-Chairmen and Committee members to the best of their ability.

The Coordinator will be required to sign up for a minimum of 3 Philadelphia Orchestra Concert Duty assignments.

Essential Functions:

  1. Responsible for all aspects of administration for the AOM department including tracking of revenue and expenses for the AOM, scheduling meetings, coordinating calendars, record and distribute meeting minutes, drafting letters, organizing spreadsheets, analyzing data, producing reports and coordinating print materials, including tracking of necessary inventory for mail house and internally coordinated mailings.
  2. Coordination of all solicitation mailings for Restoration Fund projects including drafting solicitation and acknowledgement letters, working with designers and mail houses and with IT for list acquisition and clean up, assure accurate record keeping in Tessitura to comply with POA policy for data input and systemized gift tracking.
  3. Coordinate all AOM solicitations and social media/email activity calendar with POA Marketing, PR and Development departments.
  4. Collaborate with the POA Development Services Coordinator for reporting of all transactions related to the Academy to include ticket purchases as well as Underwriting, Program Book and other donations.
  5. Work with volunteers on Program Book photo shoots, invitation list review, committee events, seating and other logistical issues related to the Academy Ball.
  6. Manage all sales of Program Book pages and logistics for Program Book photos, including scheduling of photo shoots with photographer and advertiser, and facilitation of participation by committee volunteers; manage invoicing and tracking of all contracts for Program Book.
  7. Assist in all AOM website and social media content conceptualization and management; update website and social media content.
  8. Assist in planning and coordination for Concert and Ball and Restoration Fund cultivation events.
  9. Plan, design, write and distribute AOM newsletter both electronic and print, (2 annually).
  10. Supervise Assistant Coordinator who processes all Concert and Ball reservations, seating requests and Concert & Ball Information Line phone calls and assists with Program Book Advertiser Directory, donor list, Concert and Ball Attendees list and captions; research, data entry, acknowledgements, pipeline work and all other duties as assigned.

Education/Experience:

College degree preferred with 2-4 years senior level administrative experience required; or equivalent combination of education and experience.

Knowledge/Skills/Abilities:

  1. Must possess strong time management skills and attention to detail.
  2. Must have sales experience.
  3. Excellent organizational and communication skills (verbal and written).
  4. Strong interpersonal skills and ability to work collaboratively across several departments, including POA Development, Marketing, Public Relations, Finance and Artistic and Academy of Music and Kimmel Center staff.
  5. Experience with database management and proficiency in MS Office.
  6. Strong understanding of financial processes including budgeting and invoicing.
  7. Ability to handle confidential information with accuracy and discretion.
  8. Some evening work may be required from November through January.

Success Factors:

Enthusiastic team player in a fast-paced office environment.

Working Conditions/Physical Demands:

Routine for office environment.

To Apply: Send cover letter and resume to humanresources@philorch.org

Mail to: The Philadelphia Orchestra Association Attn:  Human Resources One South Broad Street, 14th Floor Philadelphia, PA  19107

Coordinator, Corporate and Foundation Relations

Department: DevelopmentReports to: Senior Director, Corporate and Foundation Relations

Summary:

The Coordinator of Corporate and Foundation Relations plays a key role on the Corporate and Foundation Relations (CFR) team responsible with generating more than $5M in annual revenue. This position is responsible for the administrative and logistical support of the CFR unit. In coordination with the Senior Director of Corporate and Foundation Relations, emphasis is placed on activities which will retain donors, raise average giving level of donors and build a new base of donors.

Essential Functions:

  1. Provide administrative support for the CFR unit including tracking of revenue and expenses, scheduling meetings, coordinating calendars, drafting letters, organizing spreadsheets, and internally coordinated mailings.
  2. Assist in monitoring the CFR budget, the monthly reconciliation of budget transactions and any year-end closing documentation. Additionally, manages the disbursements, tracking and invoicing needs for the CFR unit.
  3. Assist the Senior Director in managing the VIP boxes for CFR including tracking all tickets throughout the season and working closely with the Priority Patron Representative to ensure tickets are disbursed in a timely fashion.
  4. Plan, organize and implement CFR special events/meetings/receptions including the creation of event timelines, task lists, maintaining the invitation lists, and managing RSVPs.
  5. Work with the Senior Director and Associate Director to prepare proposals, reports, cover letters, budgets, and letter of inquiry for current and prospective foundations, corporations, institutions, and government funders, tracking revisions from the Senior Director and Associate Director and create final packages for timely delivery.
  6. Compose letters, documents, and proof and edit CFR written communication materials.
  7. Prepare correspondence and complete relevant paperwork for the acknowledgment process
  8. Coordinate and manage the timely delivery of all benefits promised to sponsors, including interim and final reports, liaising as appropriate with program staff on status updates and progress toward stated goals.
  9. Working closely with the Development Services Coordinator to maintain the CFR donor records, assure that all updates concerning foundation, corporate, institutional donors are recorded in Tessitura database, taking special care to record relationships and connections.
  10. Maintain an administrative filing system, both hard copy and electronic mediums for all correspondence flowing from the CFR unit.
  11. Work closely with the Marketing and Graphics Coordinator to coordinate and manage the production of printed collaterals with sponsor recognition including updating the website and social media content, etc.
  12. Work closely with Marketing, Collaborative Learning and Artistic departments and other departments to ensure proper recognition for corporate, foundation and institutional donors are in appropriate materials such as but not limited to the website, Play Bill, Facebook, and other publications.
  13. Perform additional duties as assigned.

Education/Experience:

College degree required with a minimum of 2-4 years senior level administrative experience. Knowledge of fundraising and fundraising software and orchestral music a plus.

Knowledge/Skills/Abilities:

  1. Must possess poise and strong interpersonal skills and the ability to work collaboratively across the Development department and the entire organization.
  2. Must possess strong organizational skills and have the ability to manage more than one project simultaneously.
  3. Ability to work independently, exercise good judgement, be detailed oriented and maintain a degree of professionalism and confidentiality.
  4. Must manage high expectations, multiple demands, numerous sources of feedback and respond quickly to changing details.
  5. Excellent writing, editorial, and verbal communication skills required.
  6. Strong computer literacy skills required including database management and the ability to learn new software. Knowledge of computer networks, Word, Excel, Access, PowerPoint and the Internet to manage an efficient office operation.
  7. Experience with meeting/event planning.
  8. Ability to work in a dynamic, fast-paced environment.

Working Conditions/Physical Demands:

Routine for office environment. The employee will be required to have a flexible schedule to accommodate and staff events. This position will require early mornings, late evenings, and weekends.

To Apply: Send cover letter and resume to humanresources@philorch.org

Mail to: The Philadelphia Orchestra Association Attn:  Human Resources One South Broad Street, 14th Floor Philadelphia, PA  19107