FAQ

1. Which concerts may I attend with my eZseatU membership?

eZseatU memberships are valid for Philadelphia Orchestra performances within the regular subscription series at the Kimmel Center. Free eZseatU tickets cannot be reserved for special events (i.e. Opening Night, Glorious Sound of Christmas, News Year's Eve, Messiah, A Night with John Williams, etc.), Family concerts, or Sound All Around concerts. Discounted tickets to special events are occasionally available to eZSeatU members.

2. Where do eZseatU members sit and can I sit with my friends?

All student tickets are general admission tickets. Ushers lead students into the hall to fill in available seats, and seating can be on any level of Verizon Hall. While we do our best to seat you with others in your group, there may be instances where groups need to be separated due to seating availability.

3. How many tickets can I buy?

As an eZseatU member you may reserve one ticket per concert at no cost. You may also purchase additional non-member $8 student tickets for most concerts. All ticket holders, including those with an add-on ticket, must show a valid full-time college student ID to be admitted.

4. I want to buy an add-on ticket, but the option is not listed.

Due to the high demand for certain concerts, not every concert has add-on tickets available. If you do not see the option listed, it is because there are no add-on tickets available for that specific concert.

5. Where do I pick-up my eZseatU tickets?

All eZseatU tickets are print-at-home tickets. After you have completed your ticket order you can print your tickets from the confirmation screen. If you do not print your tickets directly after purchase, the concert will appear on your My Account page under Upcoming Concerts.

6. Can I bring my (sibling, parents, professor, etc.) who is/are not college students with me?

No, the eZseatU membership is only for current college students with a valid student ID.

7. Tickets are sold out. Is there any way I can be put on a waitlist for tickets?

There is no waitlist for eZseatU tickets. Students are encouraged to return their tickets if they find they cannot go. If any tickets are returned, they will be made available on the website. We encourage you to check back frequently to see if any are made available.

8. How many memberships can I buy?

Only one eZseatU membership can be purchased per account. Additional student understudy tickets can be purchased per eZseatU member for most concerts at $8 each. If you are interested in memberships for classes or for parties of 10 or more please e-mail [email protected].

9. Can I share my membership?

We DO NOT RECOMMEND purchasing one membership to share between multiple people, as you would need to give out your personal login and password. Your password should be something only you know in order to keep your personal information secure.

eZseatU Login Information

10. What is my username?

Your username is the unique login associated with your account to be used for transacting online. It is generally the e-mail address you have used for online ticket purchases. If you have recently changed your e-mail address when purchasing tickets, your username may be a former e-mail address. If you do not have a username, register here.

11. What if I forgot my username?

Your username is generally the e-mail address you use in an online ticket purchase. If you recently changed your e-mail address, your username may be a formerly used e-mail address. If both your current and former e-mail addresses do not work, please email [email protected]. If you have not purchased tickets online from The Philadelphia Orchestra or any Kimmel Center resident company, register here.

12. What if I forgot my password?

If you forgot your password, use the forgot password link to have your password e-mailed to you.

Faculty/Moderator eZseatU Information

13. I am a faculty member/professor and would like to get memberships for my students. How can I do this?

Faculty members can purchase eZseatU class memberships on behalf of their students by contacting [email protected]

14. Can I purchase a membership and have my students share the membership?

We DO NOT RECOMMEND purchasing one membership to share between multiple people, as you would need to give out your personal login information and password. Your password should be something only you know in order to keep your personal information secure.

15. What if students want to come to the concert who aren't eZseatU members?

Students with a valid full-time college student ID may purchase student rush tickets for $8 before each subscription concert. Tickets may be purchased 90 minutes on the day of the concert at the box office. Only one ticket may be purchased per ID, and tickets are subject to availability. All student tickets issued are general admission. Seating location is dependent on availability.

16. Can my eZseatU class sit together at the concert?

All student tickets, including eZseatU member tickets, are general admission tickets. Ushers lead students into the hall to fill in available seats and seating is on the various levels of Verizon Hall. While we do our best to seat you with others in your group, there may be instances where groups need to be separated due to seating availability.