School Concerts FAQs
Registrations and Making Changes
How Do I:
- Change the number of tickets?
- Change my order to a different date/time?
- Cancel my order?
- Add my school to a waiting list for a sold-out date/time?
- Make changes to my school's account (i.e. changing the group leader/primary contact, changing mailing address, etc.)?
Please contact The Philadelphia Orchestra's Education and Community department at [email protected].
What is the Refund Policy?
No refunds or adjustments for ticket cancellations will be made within seven (7) days of a performance. Any refunds on paid orders more than seven (7) days prior to your scheduled School Concert will be considered on a case-by-case basis.
Teacher Resources for School Concerts
Where can I access the curriculum and other resources?
Upon registration, you will be given a link and a password to the Teachers’ Lounge with all the available resources. If you need the link and password again, please e-mail The Philadelphia Orchestra’s Education and Community department at [email protected].
Can I request a docent visit even if I did not do so on my registration form?
Yes! Please contact The Philadelphia Orchestra’s Education and Community Department at [email protected].
When will we find out where my group is sitting for the concert?
Seating will be on a first–come, first-served basis. Please check in with an usher or staff upon arrival and they will guide you to your seats in Verizon Hall.
What should I do if I need to update the accessibility needs of my chaperones or students?
Please contact The Philadelphia Orchestra’s Education and Community department at [email protected].
Where do I find busing information and instructions?
These materials will also be sent to you via e-mail a few weeks prior to your concert date.
What time should our bus(es) arrive at the Kimmel Center?
Please plan to arrive at the Kimmel Center 30–40 minutes prior to the start of the concert.
Where should our bus(es) drop us off?
Buses may pull up along the southbound side of S. Broad Street, anywhere between Walnut and Pine Streets.
When and where should the bus(es) return to pick us up?
Buses should return to the Kimmel Center 45 minutes after the concert start time, pulling up along Spruce Street between S. Broad and 15th Streets.
What do I need to bring to check-in the day of the concert?
You must bring along bus signs and a roll of tape. Please put a bus sign on each bus. Please bring your bus driver instructions and map.
Once you arrive at the Kimmel Center, find an usher or an education staff member and tell them your attendance number. One of our ushers will then take your group to your seats.
What if my group arrives after the concert has already started?
Our ushers will do their best to find a suitable moment and discreet location to quietly seat your group between pieces. Please keep in mind that School Concerts are only 45¬ minutes long and there may be a point when it is no longer worthwhile to attend.
Inclement Weather/Refund Policy
What is the inclement weather policy for the Orchestra/Kimmel Center?
The Philadelphia Orchestra has a very strict policy regarding the cancellation of concerts due to inclement weather. To cancel a performance, the Orchestra requires that the city of Philadelphia declare a state of emergency, not just a snow emergency. The Orchestra also has a very strict no-refund policy. However, all available measures will be taken to reschedule any missed performances due to weather. To check the status of a Philadelphia Orchestra School Concert, please e-mail [email protected].
Concert Etiquette and Procedures
Are there any resources available about concert hall rules and etiquette?
Upon registration, you will receive access to the Teacher’s Lounge. This will include a Guide to Audience Behavior.
What is not permitted in the hall?
Food, candy, gum, or beverages are not allowed in the concert hall. Cameras, video recorders, mp3 players, or other electronic devices are not permitted in the concert hall.
What will happen when the concert is over?
When the concert and applause have ended, please stay seated. We will dismiss schools to the appropriate exit (either Spruce Street or Broad Street) as their buses arrive.