Preparing for the Concert

Can I bring my cell phone?

Patrons carrying cell phones, wearing alarm watches, and/or carrying electronic paging systems are requested to turn them off before entering the concert hall. Please contact the house manager before entering the auditorium if emergency notification might be required. Cell phones are permitted to be used respectfully during performances enabled with LiveNote®.

Can I take photographs or video?

Cameras as well as other recording devices in Verizon Hall can create major distractions for the musicians and audience members around you. As a result, no still/video cameras or tape recorders are permitted. All equipment should be checked with the house manager prior to entering the auditorium.

When is the Kimmel Center Box Office open?

The Box Office is open daily from 10 AM until 6 PM. The Box Office also remains open through intermission for all Philadelphia Orchestra performances.

How do I get around?

Stairs are located on the north and south sides of the Kimmel Center, providing access to the Lower Level and Tiers 1–3. Elevators are also available to access the Tiers, coat check, and parking garage.

Where are the restrooms?

Restrooms are located on the Lower Level and are accessible by the north and south stairs and the northeast elevator. Restrooms are also located along the north and south corridors of Tiers 1-3. Additional restrooms are above the Perelman Theater on Tier 1.

Where is the coat check?

The coat check is located on the north side of the Lower Level, accessible by the north stairs and the northeast elevator.

When should I arrive?

All Philadelphia Orchestra concerts begin on time. Please give yourself plenty of time to get to your seats before the concert starts.

What happens if I arrive late?

To minimize disturbances to other audience members who have already begun listening to the music, late seating breaks usually occur after the first piece on the program or at intermission. If you arrive after the concert begins, you will be asked to wait in Commonwealth Plaza until the piece concludes. If you sign up for the concert reminder e-mails, we will update you in advance regarding late seating information for your concerts.

Inclement Weather and Snow Policy

The Orchestra rarely cancels a concert due to snow or bad weather. If a concert is cancelled, we will update the website for patrons as well as send an email and notify all ticket holders by phone. We also will notify television and radio stations of any cancellation.

Patrons unable to attend a concert as a result of inclement weather can exchange their tickets for another concerts date. Philadelphia Orchestra subscribers can exchange all tickets throughout the season at no additional cost. Patrons who are not subscribers and purchase individual tickets can exchange tickets for a $10.00 per-ticket fee.

Tickets can be exchanged at the Kimmel Center Box Office, by phone at 215.893.1999, or online under My Account. All exchanged tickets are subject to availability and to additional costs associated with an upgraded seat section or change in day of week. Tickets may not be exchanged once a concert has passed.